Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

Helpful Report

Posted 10 months ago

“Hinges were fine but dispatch was quite slow, and given that postage was £6.95, I was hoping for a quicker delivery.”

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Posted 10 months ago

“Item as described . Postal service poor .”

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Posted 10 months ago

“parcel was delivered on time by a very polite young man and the parcel was boxed and in tact”

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Posted 10 months ago

“Order on time and kept updated on order”

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Posted 11 months ago

“An easy purchase and transaction, quick delivery, excellent communication”

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Posted 11 months ago

“When you need paint in a hurry try PowerTools Directs, they have a huge stock all at competative prices and the added bonus of exceptional searvice.”

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Posted 11 months ago

“excellent servce thanks”

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Posted 11 months ago

“Fast and efficient. Best price I could find anywhere for the Cuprinol fence paints that I needed. Pity that the DX delivery driver got arsey because I called him Pete instead of Peter but you can't blame Power Tools Direct for that. First time using this company but I would definitely use them again. Recommended.”

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Posted 11 months ago

“No indication that item was out of stock until I emailed about non delivery”

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Posted 11 months ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

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Posted 11 months ago

“Good Delivery service”

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Posted 11 months ago

“Excellent service, all went well, thank you.”

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Posted 11 months ago

“Screw are good quality and a good price.”

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Posted 11 months ago

“When I ordered my bike stand I new nothing of the company nor did I read the reviews so here goes, Emailed after nearly one to to be advised that my order was in and as soon as shipped would be advised again, and soon as shipped Mon morning 2 emails one receipt of goods, and one confirming shipping and tracking details. Arrived when said , and in perfect condition. So my experience has been a very good one. Based on this ,I will happily use this company again. Thanks. A Thomason.”

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Posted 11 months ago

“Advertising a product they have not got. Sent something else. Made excuses that the picture doesn’t need to represent what they send.”

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Posted 11 months ago

“Prompt delivery of product which was quite difficult to source online so glad in stock at Power Tools Direct.”

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Posted 11 months ago

“Arrive when expected, good service”

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Posted 11 months ago

“Excellent service”

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Posted 11 months ago

“Good for non-power tools too! Walling hammer excellent, good value, and despatched promptly.”

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Posted 11 months ago

Power Tools Direct is rated 4.5 based on 13,827 reviews