Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 8 packs of red raw plugs and they cancelled my order, rubbish service, was expecting them delivered today, and instead I get an email saying they haven't got any, red raw plugs!!!”

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Posted 2 months ago

“My order was packaged satisfactorily and delivered in time.”

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Posted 2 months ago

“Ordered for express delivery on the 27th november and we're at 9th December and no delivery. No response to emails sent too . DO NOT BUY FROM THIS COMPANY !!!!!”

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Posted 2 months ago

“I purchased a small stubby hex shank screwdriver for approx. £5 and received a complimentary 6 various size bits to fit the shank.👏🏻”

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Posted 2 months ago

“Absolutely spot on. Prompt despatch and delivery as they indicated. A highly recommended supplier.”

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Posted 2 months ago

“Order arrived in good time after placing order online. Packaging was good of small Clarke's tent we bought for my tricycle storage. Driver rang the doorbell & waited for us to answer. Really good delivery.”

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Posted 2 months ago

“I placed an order on Tuesday and at time of ordering the delivery date was given as the Thursday. This was my primary reason for choosing this product and retailer as I needed it ASAP. We are now at Saturday night and I have received no delivery, no tracking information and no response to my enquiries asking for an update on expected delivery timings. I'm likely going to need to postpone the job that I have booked in for Monday as I have zero confidence that what I ordered will arrive in time. Shockingly poor service. I'm trying to avoid buying from Amazon, which I'm sure is what all you independent sellers want us to try to do, but if you're going to be this disappointing then there's sadly simply no choice but to go elsewhere.”

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Posted 2 months ago

“All good thank you”

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Posted 2 months ago

“Very disappointed in the delivery service We were at home at the time arranged The van arrived outside our house and the driver spent 10 minutes looking for the parcel he never informed us that it was missing just left We then received a email saying we were out and could another date be arranged which we have done Very disappointed in the lack of communication”

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Posted 2 months ago

“Ridiculous delivery / packaging charge in relation to size & value of the product purchased.”

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Posted 2 months ago

“Ordered from you because i needed something for a job and you advertised quick delivery. The job is now over and i had to buy the same thing elsewhere wasting my money because this delivery took so long. Its due to arrive today on saturday and it should have been here last monday/Tuesday.”

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Posted 2 months ago

“Customer service was ok delivery waiting for date”

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Posted 2 months ago

“Very good prices, lots of products, Maybe because of time of year postage was delayed.”

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Posted 2 months ago

“Good range of products at fair prices however order placed over week ago and still waiting for delivery”

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Posted 2 months ago

“Paid for a small item,..........nothing so far, contacted....silence....then a little waffle about supplies, look at the review from the io domain British Indian Ocean Territory, one of the most corrupt spots on the earth. I am a once bitten twice shy guy. Nuff said.”

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Posted 2 months ago

“A very good deal and comm7nication with customer services re delivery was excellent.”

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Posted 2 months ago

“Ordered 2 items only one delivered, the don’t answer the phone, the don’t reply to emails or the ‘contact us’ form.”

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Posted 3 months ago

“great price and service via email was good, could not speak to someone on the phone was a bit frustrating, but once i realised the emails were in spam i could see what was going on.”

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Posted 3 months ago

“The prices from power tools direct are very very good but getting the items posted out to me seems to be a very slow process and i am still waiting for an order.”

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Posted 3 months ago

“Have made 2 orders recently (both for floor adhesive), both gave a delivery date when ordering (“order in x hours/minutes for delivery by date”), but both were delayed by almost a week. I wasn’t notified of either delay. I got in contact with their customer service the first time (didn't bother the second time) - who did respond very quickly - as I hadn't heard anything the morning of the supposed delivery day, and they said that they're still awaiting the arrival of the goods. If the items in the order were out of stock and that more were on their way - or ordered specially from the supplier - this either should've been made clear in the item description or I should've received an email to notify me of this. Very basic level of information that customers should be provided!”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews