Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“100% will never buy from them again. They have a phone number on their website that no one ever answers. I have been querying my parcel but only recieving replies back every 3 days. Paid for "express delivery" for something they don't stock. They show prices "inclusive of VAT" and then charge you extra VAT at the checkout. Absolutely dismal customer service”

Helpful Report

Posted 2 months ago

“I am pleased by the prices for high quality goods. Goods were not delivered in the estimate given so that was a bit disappointing but not a disaster luckily. Power Tools Direct need to talk to FedEx 1) about tracking which was messed up. 2) both parcels packaging somewhat crushed, one parcel punctured but goods seem undamaged due to strenght of packaging rather than FedEx handling.”

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Posted 2 months ago

“1st class service”

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Posted 2 months ago

“Finally got to use my new marple chisels and they hold there edge very well.”

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Posted 2 months ago

“Little more to say. Prompt deleivery just as stated. Would certainly use again”

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Posted 2 months ago

“Ordering is so easy and goods are delivered in good time.”

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Posted 2 months ago

“Took 20 days for item to arrive and they charged £10 for delivery!”

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Posted 2 months ago

“good service and helpful staff”

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Posted 2 months ago

“very hard to get answer by email or phone”

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Posted 2 months ago

“I don't often do this: do not do business with this company. I ordered adhesive last week that I needed for a job at the weekend. The advertised delivery on the product page (for delivery x/x/x order by xx:xx) said it would have arrived in good time. It didn't. Here's where the fun starts... try contacing them. I've called maybe 35 or 40 times over two days (that's a lot of surface area) and the phone has never been answered. I emailed but the auto-response email has red flags: "please don't email repeatedly," "due to staff shortages, processing is slower than usual". If this was the case, it should have been clearly indicated on the site. As mentioned, I needed this quicky. Now I need it urgently and have sourced elsewhere - but I can't even get hold of Power Tools Direct company to request a refund!”

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Posted 2 months ago

“Order never come ,was ment to be next day ,tried emailing no response ,and no answer on any number !!! Disappointed!”

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Posted 2 months ago

“Excellent Price but slow delivery and slow responses and updates”

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Posted 2 months ago

“Been over a week and still not received item i ordered and no tracking details not happy at all give till Tuesday 12/5/2026 if not here by then will want money back. Will get in touch with bank about it.”

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Posted 2 months ago

“First Class Service, Parcel arrived on time, Well wrapped. Great Macnine. Very pleased with this Company.”

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Posted 2 months ago

“More communication on delivery process and updates needed”

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Posted 2 months ago

“Product is exceptional,service not so much,10day delivery and poor communication.”

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Posted 2 months ago

“Should be quicker getting parts out that's all I can say that is bad , do that and the job is sorted .”

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Posted 2 months ago

“Too slow with delivery, but item very good as described”

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Posted 2 months ago

“High quality product”

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Posted 2 months ago

“To slow delivery time”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews