Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great communication next day delivery 1 st class service.”

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Posted 2 months ago

“Everything fine with purchase of goods but after that slow processing and delivery. Would use again though.”

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Posted 2 months ago

“I’d give no star if there was an option, I’ve emailed and got nothing, no communication, tried calling just an answer phone, terrible”

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Posted 2 months ago

“Placed a order on 9th of January. Today 21st of January. Still not delivered. No answers to my phone calls, no answers to my e-mails. Avoid.”

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Posted 2 months ago

“Ordered over a week ago. No communication at all Avoid”

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Posted 2 months ago

“2 ITEMS THE DELIVERY WAS TERRIBLE, TOOK 8 DAYS FROM PLACING MY ORDER”

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Posted 2 months ago

“Unbelievable so-called customer service. I placed an order which, at the time, was stated to be delivered within 2–3 working days. I then placed another order and was charged twice. Neither of the orders were delivered. After a few phone calls, they stopped responding completely. After several chasing emails, I finally received a response saying it would be delivered “tomorrow” — then again “tomorrow” and so on. It is now the second week and I still have no parcels, no refund, and no proper communication. Avoid — I don’t believe this is a genuine company, or something is seriously wrong, otherwise I don’t understand why they won’t answer the phone or deliver goods that have already been paid for.”

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Posted 2 months ago

“Ordered and paid extra for express delivery due on 13th , due on 15/16th still nothing no communication no answer to my calls or emails and this is not the first time, never again .”

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Posted 2 months ago

“Poor communication on delivery and customer services ignored my request by email for feedback on where my order was!”

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Posted 2 months ago

“Very fast efficient service . All paperwork issued promptly . Delivery person polite and met delivery notifications .”

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Posted 2 months ago

“Ordered a cooker hose on Jan 6 for a website delivery promise of Jan 12 which sounded good as I had a gas safe engineer booked for Jan 16. Plenty time for a days delay or two. Hose did not arrive. No answer to my emails. Had to rush out to Screwfix and get one. Hose arrived Jan 17, a day too late.”

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Posted 2 months ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 3 months ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 3 months ago

“Easy ordering and quick delivery. Would recommend using”

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Posted 3 months ago

“First class, super quick delivery and item as described and works perfectly. Many thanks, will order again when required.”

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Posted 3 months ago

“Fabulous service. Quick delivery. Friendly company.”

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Posted 3 months ago

“Ordered 2 items week ago, still not recieved, puts you off odering anything in the future”

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Posted 3 months ago

“Received invoice straight away but after that no info regards delivery courier or tracking info. I needed to change my shift to be home when order arrived but despite many unanswered phone calls and emails we had a call by the courier on our land line?? to say between 7am and 7pm the following day, wife had to phone courier on the day to get a 3 hr window. Luckily I managed to get home in time. Good price but delivery info and not answering calls or email a shambles. Will not be ordering again.”

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Posted 3 months ago

“All fine. Ordered, delivered on time.”

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Posted 3 months ago

“Paid for postage when add said it was free , no reply to my email queri. But the claw hammer is excellent and arrived very quickly”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,825 reviews