Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,975 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase for superb product. Great delivery with an excellent delivery, including almost real time updates. Godd communications as well.”

Helpful Report

Posted 1 month ago

“I placed an order and paid extra for the quicker delivery option. 4 days later, no sign of it being dispatched, no response to an enquiry via the website and a useless recorded telephone message saying they were busy. I needed the order to complete. Job and so this has ad to be postponed and an alternative supplier found. Completely useless and I have cancelled my order.”

Helpful Report

Posted 1 month ago

“Keep away from this company.No response to emails when calling by phone you get an auto response to busy. Stock is running late for delivery.”

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Posted 1 month ago

“great service”

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Posted 1 month ago

“Very poor, this company does not answer the phone just suggests you email, days to reply to emails, then cancels the order due to no stock. Does not issue a refund just a credit so now have to chase. They are still inviting orders for the same product, saying its in stock and promising a 3 day delivery if ordered within 22 hours. After reading this you would be mad to order from this outfit”

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Posted 1 month ago

“Great service item arrived quickly and in good order wood buy from them again”

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Posted 1 month ago

“Very good products but the delivery service is very slow, not recommended if you require items soon.”

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Posted 1 month ago

“If express delivery takes nine days I’d be avoiding normal delivery!”

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Posted 1 month ago

“Very Efficient prompt professional service that i will use again !”

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Posted 1 month ago

“Delivery was quick and product was very well made”

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Posted 1 month ago

“Good description and reasonably quick delivery”

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Posted 1 month ago

“I ordered a box of collated screws for express delivery which was £7.95 on the 24/03/2026. They did not arrive until 04/04/2026. I tried to contact customer services with no response. I had to find another website for the screws as the job needed to be completed that week.”

Helpful Report

Posted 1 month ago

“Placed an order with this company 7 days ago, with delivery 14th or 15th of April. On the 16th I rang them just for it to go to an answer phone message every time. Rang again on the 17th same thing again, so sent a message. A few hours later had a message back just showing all their reviews but no answer to where my goods are. This is a joke ,that they don’t even answer the phone, bad Company be aware….”

Helpful Report

Posted 1 month ago

“Some delay in recieving the goods, but goods were as described”

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Posted 1 month ago

“Always a pleasure to deal with Power Tools Direct.”

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Posted 1 month ago

“would have higher , but lack off info, lets then down”

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Posted 1 month ago

“Prompt dispatch”

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Posted 1 month ago

“2 to 3 days delivery turned to 8 days”

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Posted 1 month ago

“Said free delivery, charged £8 for express, no other options, 4 days later, nothing has arrived”

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Posted 1 month ago

“Ordered over a week ago. No delivery nor dispatch information. Two ‘Welcome’ and ‘Thanks for your order’ emails telling me how great they are. One delivery enquiry submitted by me and ignored by them. No product. No news. Definitely no more orders going their way from me. Rubbish service.”

Helpful Report

Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,975 reviews