Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,083 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,083 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and great prices”

Helpful Report

Posted 1 month ago

“Not very good dilivery service. Wont bother ordering from them again.”

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Posted 1 month ago

“I am waiting for my order for 12 days already and it didn't come, wrote to support few days ago - no answer. Very disappointing.”

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Posted 1 month ago

“Great purchase and very fast delivery. The jigsaw is compact, handy, and very easy to use. I’m very happy and highly recommend 😊”

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Posted 1 month ago

“I haven't received my order after 10 days. Ive emailed several times and rang with no reply.. Terrible company. Id like my order or a refund”

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Posted 2 months ago

“Purchased some Tacwise 6 mm staples, very good price and fast delivery.”

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Posted 2 months ago

“Waiting over a week for tools that I paid express shipping for. Nothing back from customer services either after emailing.”

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Posted 2 months ago

“This place has awful customer service and is really slow to deliver”

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Posted 2 months ago

“Advertises delivery dates they do not meet. Do not reply to emails or answer the phone. Do not recommend.”

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Posted 2 months ago

“I purchased a Sealy Rechargeable Aluminium folding magnetic base pocket Torch. Very good quality and strong magnet. The three independant lights, each having two brightness levels, are very bright giving excellent view of the underside of a vehicle, engine bay, etc. This would have been a 5 star rating had the price been more competative...”

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Posted 2 months ago

“I bought a Draper spray gun for the garden hose. Lovely piece of kit, very robust and easy to use. Brilliant price and arrived quickly thank you.”

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Posted 2 months ago

“Very slow delivery. 10 days for an in stock item is a bit much.”

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Posted 2 months ago

“Great communication with a little wait time but well worth it 👍🤠”

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Posted 2 months ago

“Exceptional service, from Power Tools Direct. Easy to order and complete my purchase. Fast delivery, my item arrived on time and the price was great value.”

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Posted 2 months ago

“quality with quick delivery, thank you”

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Posted 2 months ago

“I just wanted a reasonably priced craft knife. My go to place is always Amazon but they made it impossible to purchase what I want3d. Quick Google search and I found the perfect item to suit my needs. It arrived in good time and just had to tell my postie my year of birth. I now know where to go for any further purchases.”

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Posted 2 months ago

“Item arrived well packed. In new condition. Great online supplier. Will recommend you to everyone I know”

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Posted 2 months ago

“I needed an Axe for camping. Needed it pretty quickly. Prompt delivery great price ! Great service.”

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Posted 2 months ago

“I was extremely disappointed with the level of customer service received regarding order #1000616705. I placed my order on 6th May and, after still awaiting delivery, contacted the company requesting an update as I had a customer relying on these items. Despite sending a polite enquiry asking for a delivery timeframe, I initially received no response or update. The order was eventually delivered on Friday 15th May and I did receive an email, however there was no apology or explanation for the delay — simply notification that it had been shipped. Delays can happen and most customers understand that. As a business owner myself, I completely appreciate that things do not always go to plan. However, basic customer service and communication go a long way, and that was unfortunately lacking throughout this experience. To add to the disappointment, the items arrived in a cardboard box that was clearly not strong enough to support the weight inside. The packaging had torn during transit and looked damaged on arrival. Thankfully the items themselves had not been damaged, but that seemed more down to luck than adequate packaging. Overall, the issue was not simply the delay itself — it was the lack of communication, absence of any explanation or apology, and poor packaging that made this a frustrating experience.”

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Posted 2 months ago

“Excellent service thank you”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,083 reviews