Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,931 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order, nor any reply to my emails chasing it! Have a look at their reviews and you will notice far more bad ones than good, so I don’t think the 4.5 overall rating is correct do you?! This is why people turn to Amazon rather than local businesses when they treat you like this - at least Amazon gets the order to you next day! Very disappointed and will never use this company again and would urge anyone else to steer clear too. I will be seeking a refund via PayPal.”

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Posted 1 month ago

“Great bag of potting soil for my indoor plants, arrived safely and in great condition, thanks 👍”

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Posted 1 month ago

“The delivery date wasn’t correct, 5 extra days to wait for order, inconvenient and not the fist time the delivery took too long, will look to shop elsewhere in future”

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Posted 1 month ago

“The customer service here is appalling. I placed an order for two pairs of safety trainers on Friday night, expecting them by Wednesday. No tracking info was provided, so I had to chase it up myself on Tuesday. I wasted half my Wednesday waiting around, only to find out they didn't even bother to ship the item until the day it was supposed to arrive! I replied stating that their incompetence had wasted my time and that customers should be informed of delays. The reply I got was dismissive and frosty, hidebound by 'T&Cs' with zero regard for the customer. Easily the worst service I’ve dealt with in ages. No thanks at all to Gosia.”

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Posted 1 month ago

“Took a week before item was posted”

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Posted 1 month ago

“Wood filler supplied at a very good price. Delivered quickly and well packaged. Couldn't have asked for better service.”

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Posted 1 month ago

“I was pleased with your service but I do wonder if your systems have been hacked. The morning I was expecting the delivery I received a text from a courier saying they had been unable to deliver my package. Half way through responding I realised it was a scam. I very rarely purchase over the internet and so do not receive deliveries very often. I hadn't had one of these delivery text scams for over a year so to get one on the morning I was expecting a delivery seemed too much of a coincidence.”

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Posted 1 month ago

“Took 8 days to despatch, phone not answered. Had to chase up despatch. Rather disappointing service”

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Posted 1 month ago

“Paid £5.95 postage for an item that costs £3.95 and waited 10 days for delivery. Phones not answered, email response terrible. Awful customer service, avoid at all costs.”

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Posted 1 month ago

“Item it self is great, but paid £6.95 for express delivery which took 6 days to arrive from ordering.”

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Posted 1 month ago

“fast efficient service at a competitive price”

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Posted 1 month ago

“Great product and good value, payment and delivery was smooth and informed. Very pleased.”

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Posted 1 month ago

“Well pleased, many thanks.”

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Posted 1 month ago

“Took a while to arrive but all good once received.”

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Posted 1 month ago

““I ordered a garden tool and received order confirmation on 23 March but no mention of delivery timeframe. I emailed for an update but only received a marketing-style reply of no relevance, and the phone support wasn’t reachable. Still no delivery confirmation or an acceptable reply.”

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Posted 1 month ago

“I make a complaint by email and you do not reply. You ALSO do not answer the phone. All I get is a message "Person is not available - GOODBYE" I mean how rude is that? So you are just another company keen to sell you stuff but when things are not right you suddenly disappear! Signs of a scam business. D Smith.”

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Posted 1 month ago

“Wide range of products at competitive prices and speedy delivery.”

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Posted 1 month ago

“Great quick service,easy selections, plenty of tools,great prices,will use again”

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Posted 1 month ago

“Great item at a very reasonable price, but very slow delivery. £6.95 for express delivery that took 5 days to arrive. Very poor, not sure I will use again. This was not down to Royal Mail has the label was only printed Friday, which was 5 working days post order.”

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Posted 1 month ago

“As several times before, great products at the best prices, carefully packaged and fast postage, will definatley use powertool direct again.”

Helpful Report

Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,931 reviews