Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good communication wasn’t clear about the cost of delivery until I checked out also said next day delivery it took over a week to deliver”

Helpful Report

Posted 2 months ago

“Excellent, speedy service.”

Helpful Report

Posted 2 months ago

“Right producr prompt delivery.”

Helpful Report

Posted 2 months ago

“Order received very quickly”

Helpful Report

Posted 2 months ago

“Excellent Service 👍”

Helpful Report

Posted 2 months ago

“Very small item ordered on Monday evening 10th Aug and paid for express delivery (could fit into A5 Jiffy bag. Not delivered by Monday weekend so emailed sales service for morning of Monday 17th. No reply or reason but a zero value invoice emailed to me with Royal Mail tracking number. Item delivered Thursday 20th lunchtime. I have no idea what the problem was.”

Helpful Report

Posted 2 months ago

“Good website, lots of choice and top names , maybe speed of posting could be improved a little.”

Helpful Report

Posted 2 months ago

“I am still waiting for my order they promised to deliver for two days now one more day to deliver OR give me a full refund.”

Helpful Report

Posted 2 months ago

“Very good would recommend”

Helpful Report

Posted 2 months ago

“Item arrived well packaged, but why did it take from a Thursday when I placed my order, until the Monday before it was dispatched from your business. You should be able to do better. Fortunately the courier was quick.”

Helpful Report

Posted 2 months ago

“THIS COMPANY IS A DISGRACE IT SHOULD NOT BE ALLOWED TO TRADE THEY DONT EVEN HAVE A ACTIVE PHONE LINE. THEY DONT RESPOND TO EMAILS AND YOU DON'T GET YOUR DELIVERY ORDER . SHOULD AVOID AT ALL COSTS. I'LL CALL IN AT THE DEPOT IN THE NEXT FEW WEEKS TO SEE WHY WE HAD NO CORRESPONDENCE OR MATERIALS.”

Helpful Report

Posted 2 months ago

“All Good from order to delivery”

Helpful Report

Posted 2 months ago

“Excellent buying experience.”

Helpful Report

Posted 2 months ago

“Item as described and delivered on time. 👍”

Helpful Report

Posted 2 months ago

“Very quick, very good price, very satisfied”

Helpful Report

Posted 2 months ago

“Terrible company to deal with, absolutely no communication. Phone line doesn`t exist, they don`t answer emails, all you get is automatic reply, saying they have staff problems etc. They take your money quick enough and then its impossible to contact anybody. Big, big mistake ordering from them, DO NOT USE THEM!!! No idea will I ever get the tool.”

Helpful Report

Posted 2 months ago

“What the Internet was made for! A wide range of products at decent prices, rapidly and safely dispatched. I have bought from a few other sites in the past but my goto place is PTD”

Helpful Report

Posted 2 months ago

“It took a week before the hosepipes that I ordered were actually shipped out, and a another few days before they were due to be delivered (10 days in total). On the day that they were supposed to be delivered, we eagerly awaited their arrival. However, later that morning, we received the following message from the delivery company, DX Express: ------------------------------ "Sorry we missed you We tried to deliver your item from Power Tools Direct Online Limited today" ------------------------------ I couldn't believe it. We never left the house all morning, so how on Earth could we miss the delivery? DX Express elaborated: "We were unable to find your address, please book a redelivery with additional information to help us" How is it possible not to find our address? There is a name plate right outside of our drive, positioned at eye level, clearly marked with the name of the house. There are only a few houses in our little street, so it's not difficult to find the right one. I've now booked a redelivery for tomorrow. If the hosepipes don't turn up for whatever reason, then I shall give up and let them be returned to Power Tools Direct, and I will request a refund. Very disappointed!”

Helpful Report

Posted 2 months ago

“Great all round service - good comms , well packaged and quality hole cutter - many thanks.”

Helpful Report

Posted 2 months ago

“I wouldn't trust these with expected delivery dates it most likely won't have even been picked by then , happily charging for express delivery the email you 3 days after you were expecting delivery saying they've dispatched it. Looking at reviews its obviously a common problem”

Helpful Report

Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews