Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,939 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Delivery a little long winded,Took a week.Shears very good and sharp.good long handles, would like to see them with adjustable arms.may make them more expensive.Thankyou anyway.”

Helpful Report

Posted 3 weeks ago

“I believe this message is automated, however I need urgent help with a missing item from my order. Tracking Number: 7081917244”

Helpful Report

Posted 3 weeks ago

“2 weeks to post. Got ignored asking for refund. Item wasnt in stock but said it was on site. Phones dont get answered. Will not be using again. Terrible.”

Helpful Report

Posted 3 weeks ago

“got my delivery on time w3ell packeged the correct paint i ordered an the delivery driver was very pleasant”

Helpful Report

Posted 3 weeks ago

“Just as per advert...very pleased!”

Helpful Report

Posted 3 weeks ago

“the delivery time frame it's a joke, and charging extra for fast delivery that's a scam !”

Helpful Report

Posted 3 weeks ago

“Good price delivered quickly after couple of days. Happy with service.”

Helpful Report

Posted 3 weeks ago

“Ordered required equipment week ago… expected delivery in time to carry out a job…. Still waiting delivery…. Calls ignored….”

Helpful Report

Posted 3 weeks ago

“Great prices, fast delivery”

Helpful Report

Posted 3 weeks ago

“Great service & quick delivery.”

Helpful Report

Posted 3 weeks ago

“Delivery times not the best”

Helpful Report

Posted 3 weeks ago

“Excellent company to deal with highly recommended.”

Helpful Report

Posted 3 weeks ago

“Waited 3 weeks for my order”

Helpful Report

Posted 3 weeks ago

“Ordered part, arrived very quickly. Fitted today easily, impact drill back to full power”

Helpful Report

Posted 3 weeks ago

“The delivery driver lied.. he said parcel was delivered next door to No 60, he did not, he dumped it on my door step. couldn't be bothered to ring the door bell. It was left 1 metre away from a busy public footpath.”

Helpful Report

Posted 3 weeks ago

“Slow to deliver. Ordered 13/04 arrived 21/04”

Helpful Report

Posted 3 weeks ago

“I confidently made my order from Powertools Direct, but then a while later I couldn't find any confirmation email. I was unsure if I had deleted it by mistake (as I had ordered lots of things from different places). I then read the reviews of Powertools direct and got very concerned. After my initial panic I realised that most people who were unhappy, were concerned about communication and extended delivery times. I decided to put my faith in Power Tools Direct and leave them to there work without hassling them. They sent out my items as expected, missing the promised 3 day delivery, but my parcel arrived safely after about 9 days. All items were not only in very good condition, but they were of the expected quality I was hoping for based on the information on the website. I would use Powertools Direct again if I needed to. I think they need to put some energy into communication and give people a clearer expectation of delivery times. With those measures in place they would be extremely competitive.”

Helpful Report

Posted 3 weeks ago

“Placed an order which was supposed to be delivered Wednesday. We’re now well past that and no updates, no tracking nothing! The worst bit, phone calls don’t get picked up and emails remain unanswered. There’s some half hearted auto message on the phone once it rings out about delays due to staff shortages. That’s simply not good enough, if you genuinely have delays you should have people responding, not ignoring customer. Avoid these guys, it’s really not worth the agro trying to unsuccessfully get things sorted when it’s not working. Buy from elsewhere I will be, going forward..”

Helpful Report

Posted 3 weeks ago

“Order placed 18.00 Thursday and opted for express delivery. The order was not dispatched until Wednesday, so counting Friday as the day of order, Wednesday would be the 3rd working day, so not a hope in hell of achieving the promised 2-3 day delivery.”

Helpful Report

Posted 3 weeks ago

“Poor communication, do not answer phone, failed to dispatch order, took multiple emails to cancel and refund. Will never use again.”

Helpful Report

Posted 3 weeks ago

Power Tools Direct is rated 4.5 based on 13,939 reviews