Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive my order, no reply to my email looking for an explanation, nobody to answer phone so left a voicemail which was not replied to. Thankfully I paid with PayPal so I can claim my money back.”

Helpful Report

Posted 1 month ago

“Paid £6:95 for express delivery on Sunday. Still had not received the item by Friday. Rang the contact number several times but it just kept going to answer phone. Left a message but received no follow up call. Emailed several times but just got an email back saying the item had been dispatched. Emailed to ask when but got same generic email back. Item finally arrived on Saturday-definitely not express delivery. Really bad customers service.”

Helpful Report

Posted 1 month ago

“Great customer service”

Helpful Report

Posted 1 month ago

“When ordering said free delivery over £250 when got to checkout added another £70 item was 500”

Helpful Report

Posted 1 month ago

“Only a small order but based on that it was online ordering and delivery as to be expected. More than satisfied withe overall experience.”

Helpful Report

Posted 1 month ago

“Paid £6:95 for express delivery on Sunday. Contacted them by email on Friday to see where the order was and was just told it had been dispatched. Didn’t say when it was dispatched-despite me asking specifically-didn’t say when it would arrive. The contact number just rang out before going on to an answer phone. No follow up on the message left there. The order arrived on Saturday, 6 days after being placed-hardly express delivery. Really poor customer service.”

Helpful Report

Posted 1 month ago

“great service received well within time and excellent quality, will use again if required.”

Helpful Report

Posted 1 month ago

“Fastf and efficient delivery”

Helpful Report

Posted 1 month ago

“Really happy, the tool storage system i bought is excellent. Deliver was good. Overall really good service”

Helpful Report

Posted 1 month ago

“I did not receive my order when due. The parcel was damaged and returned by the courier.”

Helpful Report

Posted 1 month ago

“Ordered scraper with spare blades. Great price, great quality and quick delivery.”

Helpful Report

Posted 1 month ago

“Easy to order the item, arrived on time on the day specified and all in good order, thank you!”

Helpful Report

Posted 1 month ago

“Competitive price prompt delivery Thank you”

Helpful Report

Posted 1 month ago

“Great service and response. Bob Taylor 😁.”

Helpful Report

Posted 1 month ago

“Very good service.”

Helpful Report

Posted 1 month ago

“WELL PACKAGED, ACCURATE DESCRIPTION OF ITEM. THANK YOU.”

Helpful Report

Posted 1 month ago

“cheap price , good quality , and quick delivery , could not be better”

Helpful Report

Posted 1 month ago

“Goods as described, quick delivery, great price. Thanks”

Helpful Report

Posted 1 month ago

“Good price for the Capabilty Kent and Stowe spade and fast delivery”

Helpful Report

Posted 1 month ago

“Easy and simple to navigate though website and delivered quick enough”

Helpful Report

Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,825 reviews