Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,440 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and service as described. Prompt delivery and very well packaged. Recommended. Thanks”

Helpful Report

Posted 2 months ago

“A very quick and easy system for finding and ordering the right products at a fair price, delivery was quick and the items were well packed. Thank you.”

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Posted 2 months ago

“Good prices and fast delivery”

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Posted 2 months ago

“A great selection if tools anti zings at competitive prices. Postal service top rate with speedy delivery”

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Posted 2 months ago

“Ordered product a week ago, no correspondence or delivery, now been told it’s been delivered to wrong address”

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Posted 2 months ago

“Fast relibile delivery brillilant compony”

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Posted 2 months ago

“Until chased after expected delivery there was no communication parts would be late. Then no communication as to when parts would arrive.”

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Posted 2 months ago

“Order recieved quickly as per my requirements”

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Posted 2 months ago

“First time of trying Power Tools and ordered a couple of Plastikote spray cans. A good price and was delivered as scheduled. Delivery cost did eliminate savings made on the Plastikote but still good value.”

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Posted 2 months ago

“excellent service & comunication”

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Posted 2 months ago

“Great service, fast delivery”

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Posted 2 months ago

“The wrong fan was sent out on picture it was Clarke air tower fan they sent floor Clarke air”

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Posted 2 months ago

“Abject Failure to provide service I ordered a tool that was listed as in stock. The item was not in stock. I was only informed of this after chasing up the order a week after placing it and hearing nothing after the order confirmation. They have now cancelled the order with little to no effective communication. This has been a 2 week ordeal. I am without the tool ordered, and the job I got it for is still not done. Power Tools Direct have failed to communicate proactively throughout this whole process and have had to be repeatedly prompted for effective communication. Their website is a joke of a user experience, lacking any relevant detail in the web portal pertaining to orders (I simply get 1 word "pending" or "closed" messages with NO additional context). Do not waste your time with this company.”

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Posted 2 months ago

“Still not received parcel which was due Friday 11th July got ring doorbell checked history was definitely not delivered”

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Posted 2 months ago

“It's a pity that one of the tyres is deflated as I now have to find a garage to have air inflated so as to be able to use the damn thing. I can see from reviews that others have had the same issue all from the lack of detail. But will you ever solve this one fault?”

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Posted 2 months ago

“Very impressed with the speed of delivery from taking my order. It was well packaged both from susceptibility to physical damage and water damage.”

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Posted 2 months ago

“Item is as described, fast delivery, happy customer”

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Posted 2 months ago

“Excellent service and a good price too. Delivered on time as advised Hapoy to deal with again 5☆”

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Posted 2 months ago

“Best price for the product I wanted, genuine item, easy to order and quick delivery.”

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Posted 2 months ago

“Ordered item for my toilet on 30/06/25. As of 09/07/25 have not received it or heard anything from the company about what is going on. Not very good.”

Helpful Report

Posted 2 months ago

Power Tools Direct is rated 4.6 based on 13,440 reviews