Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,974 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Price but slow delivery and slow responses and updates”

Helpful Report

Posted 3 weeks ago

“Been over a week and still not received item i ordered and no tracking details not happy at all give till Tuesday 12/5/2026 if not here by then will want money back. Will get in touch with bank about it.”

Helpful Report

Posted 3 weeks ago

“First Class Service, Parcel arrived on time, Well wrapped. Great Macnine. Very pleased with this Company.”

Helpful Report

Posted 3 weeks ago

“More communication on delivery process and updates needed”

Helpful Report

Posted 3 weeks ago

“Product is exceptional,service not so much,10day delivery and poor communication.”

Helpful Report

Posted 3 weeks ago

“Should be quicker getting parts out that's all I can say that is bad , do that and the job is sorted .”

Helpful Report

Posted 3 weeks ago

“Too slow with delivery, but item very good as described”

Helpful Report

Posted 3 weeks ago

“High quality product”

Helpful Report

Posted 3 weeks ago

“To slow delivery time”

Helpful Report

Posted 3 weeks ago

“Great Comms. Fast postage. Good seller.”

Helpful Report

Posted 3 weeks ago

“£35 paid for handling and delivery on the 27th April for some wood augers and boxes of screws still awaiting delivery on the 9th May. Very poor service (even allowing for the Bank Holiday) do not use this company!”

Helpful Report

Posted 3 weeks ago

“Poor communication. Adhesive was not delivered the next day and there was no response on the website or the phone number. I will be cancelling my order as it has messed up my project plan due to the delay.”

Helpful Report

Posted 3 weeks ago

“Good products,fair prices and FAST delivery 👌”

Helpful Report

Posted 3 weeks ago

“Scammers! Taken £180 on 4th may. No indication as to when I goods will arrived. Tried to call them several time and haven't had an answer. Sent 3 emails and still no answer. Horrendous service! AVOID!!”

Helpful Report

Posted 3 weeks ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

Helpful Report

Posted 4 weeks ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

Helpful Report

Posted 4 weeks ago

“Taken money but no stock, then email to say items have been dispatched from Gosia? Then email saying refunded, no stock Gave tracking number for items not in stock? Very poor”

Helpful Report

Posted 4 weeks ago

“Ordered on 24th April, money went straight out of my account. Then had to wait until 6th May for item to be delivered!!! Sent email asking where my order was, reply two days later saying it has been dispatched (it hadnt), no apology, nothing. Absolutely appalling service!”

Helpful Report

Posted 4 weeks ago

“I ordered a cement mixer on 1st May which indicated delivery by 5 May. When I had completed my transaction, the dates given were 5 or 6 May. It's now the 7th May and I've finally been given a tracking notice with FEDEX. I went to the site, and FEDEX haven't even received the item yet. When I chased via email, all I got was an acknowledgement of my email, and a note telling me not to send more emails. Won't be using this shower again!”

Helpful Report

Posted 4 weeks ago

“I have ordered a number of itmes that have not arrived and have had no response from the company. Absolutley shocking customer service.”

Helpful Report

Posted 4 weeks ago

Power Tools Direct is rated 4.5 based on 13,974 reviews