Bad company! Mailing preferences need to be updated. I opted and paid for express delivery but waited 2 weeks for the item that should have been a 2-3 deliverey! A phone number is provided but this is USELESS because you can’t speak to anyone, you are just given an email address. This kind of scamming (taking money for a service that doesn’t exist) is disgraceful and power tools direct should be ashamed! I requested express delivery because the hozelock garden hose was needed quickly. It took 2 weeks to reach me, in which time I was forced to buy the same item from another company that DID deliver the next day. I told power tools direct not to send as I would refuse delivery and they posted immediately! Item was as expected but service and communication was appalling.