I needed a wider forked ball joint separator and Power Tools Direct had a Clarke one that was perfect. Only they didn't actually have one. I ordered 3 other items while on their website and had I not queried why the shipping notification did not include the ball joint separator, I would have only found out when the shipment arrived. Given that the most urgent item for me was the ball joint separator, their failure to notify me that they did not have it, notwithstanding there was no indication it was not is stock on their website, cost me a week where I could have been sourcing it from elsewhere. I won't be ordering from Power Tools Direct again.