I have no complaints about the quality of the products I received from your company. The service was prompt and the items were safely packed. So far, I would give your business a very good rating. However I was disappointed to see that I was charged £27.50 for shipping and handling as I thought that I had qualified for free postage because I bought more than £75 worth of goods. I did not realise that VAT was excepted in this calculation (in your ad the letters 'ex vat' were printed very small).I feel justified in feeling a little bit cheated and wonder if I might be reimbursed in a small way (a credit note for my next order would suffice) Yours in anticipation, Sean Callaghan