This is the first time that I have used power tools direct and it will certainly be the last! My order was placed on 22 May and, as you may be aware, in accordance with this company's terms of business, delivery paid for in addition to the goods value, with a promise of delivery within 48 hours. When I hadn't received the goods by 29 May, I called the company to ascertain why. There was no reply on their helpline, but I was promised that if I left a voicemail message they 'checked their voicemail regularly throughout the day' and so would be back in contact as soon as they did. I waited two hours for a return phone call and when none materialised, called them again - same voicemail, same promise. Still no call back! I called TWICE more and, on the fourth attempt and after eight hours of trying, I finally spoke to a member of staff, I explained the problem in detail and he told me that the goods had been despatched to my previous address, which we left some six weeks previously. Apparently their courier, UKMail had attempted to deliver, but as the house was unoccupied, had obviously been unable to and and, according to the powertoolsdirect person, there was the possiblity of re-delivering to my new address, but that this would incur another delivery charge - first time I have encountered this in years of direct trading! Apparently, the reason for the delivery fiasco was that I had payed for the goods by PayPal and the fact that my PP account still had the old address showing (because I hadn't fully informed my card issuers of my new address) this over-rode the delivery details that I provided on powertoolsdirect's own website. INCREDIBLE! He then promised to call me back with a resolution to the situation. When he failed to do so either that day or the next day, I called PTD myself AGAIN two days later. The PTD guy who I spoke to on that occasion very clearly couldn't give two hoots about me or my missing goods and told me that they hadn't received a response from UKMail, so this was probably the reason that the other guy hadn't rung back. However, paradoxically, he also informed me that they had received a message from UKMail asking that I contact them myself - once again, totally INCREDIBLE. I did so immediately and quickly and easily found that my goods had been returned to PTD! Understandably now completely sickened by PTD's laissez faire attitude and non existent customer care skills, I contacted PayPal and, when the above catalogue of woes was explained, they immediately suggested that the supplier was significantly in the wrong, raised a dispute, froze the payment and explained that I would receive a full refund once the dispute period had expired. So, in summary, a most unsatisfactory first encounter with this business and one which I have no intention whatsoever of enduring again. My advice would be that, unless you are prepared to put up with an administrative shambles, lack of apology for the mess that they create and a completely 'couldn't care less' attitude from unhelpful and unrepentant staff, then you should avoid buying anything from this business. The possiblity of the entire transaction going totally wrong simply isn't worth the the hassle, when there are so many other excellent online suppliers who know how to 'put the customer first'.