Abject Failure to provide service I ordered a tool that was listed as in stock. The item was not in stock. I was only informed of this after chasing up the order a week after placing it and hearing nothing after the order confirmation. They have now cancelled the order with little to no effective communication. This has been a 2 week ordeal. I am without the tool ordered, and the job I got it for is still not done. Power Tools Direct have failed to communicate proactively throughout this whole process and have had to be repeatedly prompted for effective communication. Their website is a joke of a user experience, lacking any relevant detail in the web portal pertaining to orders (I simply get 1 word "pending" or "closed" messages with NO additional context). Do not waste your time with this company.