I ordered 2 x tubs (Pack of 1250) reisser 3.5mmx 40mm wood screws. I received the wrong order of 1 900 pc 4.0x 50 and 1 tub 5.0 x 50 600 pc screws. I rang 3 times to try and sort out the issue, each time I left a message asking if someone could call me back. No body did. Having emailed to try to resolve the matter , I was informed they only communicate by email. After several emails I am waiting for my correct order to arrive and the collection of the return incorrect delivery. This whole fiasco could have been sorted out with one phone call. I think they need to review there customer service policy