I ordered a Toilet Auger on a Friday morning using "Express Delivery" expecting it to be delivered on the Saturday. It later transpired that their "express delivery" didn't apply to weekends (even though there was no mention of this on the website or during the checkout stage). I was told it would be delivered on the Monday (even though that was too late for me & I told them to cancel the order - but was told it had already been despatched.). It did not arrive on Monday, nor Tuesday, nor any day since!! An email to them to complain about their over priced, under performing delivery service resulted in a "partial refund" ! So not only have I NOT got the product, I am also out of pocket financially! I would NOT recommend this company. I am STILL waiting for the rest of MY money.