We have been told we have a refund they want to return to us and I have provided bank details and a signature. They also want a bank statement. We are paperless on line banking and anyway we do not feel safe sending a statement with all our banking information on. Especially to a company we are not using. I asked why they needed this as they already have my signature and bank details and other id. Rudely informed its company policy, over a year later still waiting for the refund. They were quick enough to take the money with no bank statements. I've also offered other ID and was told sorry company policy.