You should add a zero rating because that's what PPL deserve. they are textbook "conveyancers" ticking everything off on a checklist and if something out of the ordinary comes up they are completely out of their depth and have no clue what to do. They have been holding up my sale to their buyer over one enquiry, which has been answered on numerous occasions already. They are extremely slow at communicating. They won't answer the phone to my solicitor, the estate agent or their own client! We were supposed to complete mid-August but are now looking at the end of September, although they still haven't confirmed that date. They are an absolute joke.