I'm so glad I sacked PPL. Strike had referred both my buyer and me to them and sold the service as super quick compared to other firms, would be easy and done within 8 weeks. Total lies and deceit and really disappointed in Strike for referring us to PPL. PPL when they were my solicitors were totally incompetent, going away for weeks at a time on annual leave with no handover, delays, leaving email chains going dead for ages. Never available on the phone, you get put through to admin receptionists who are incredibly rude and have no idea about your case. I couldn't get any form of intelligent answer or update from PPL. The 5* reviews are absolutely baffling because they're a total contrast to the reality of all the 1* reviews - I resonate so much with all the 1* reviews that I read - it's incredibly stressful, the service is awful and PPL fundamentally have a huge operational problem. Thankfully I saw sense and sacked my PPL 'conveyancer' (not a qualified solicitor) - and went with a proper solicitors local to me - best decision ever. We still had to work with the seller however and their PPL conveyancer. They're asking round after round of pointless enquiries, providing no help or protection to the buyer, their demands are just unbelievable and my professional new solicitor with 25 years of experience has commented how unbelievably incompetent PPL are and showing their lack of knowledge and expertise. PPL are just incapable of processing basic information, their internal processes and tickbox exercise cause complete strain and stress. To sum this up - I sold my property in February, it's now October and we'll still here. The whole sale was unchained, mortgage secured ages ago - the delays are purely down to PPL's incompetence and slowness to be able to progress anything. They're genuinely an awful company to work with, if I had used a proper solicitor from the start, and the buyer too we would have completed months ago. I would say about 4 - 5 months out of the 8 month sale is down to PPL delaying and wasting time, with about 3 months of actual normal progress. Please - never use this company, I've reported them to watchdog because their lies and deceit to get you in are not ethical, they're an awful company with awful service and the leadership should all be sacked running a company like this. Seriously - if I ever see anybody in my property chains again has PPL I'll be swiftly leaving that chain. I read so many reviews about PPL holding up entire chains for pointless enquiries and delays. DO NOT USE EVER.