Truly awful company. I do not believe the 5* reviews are genuine. PPL have been managing my buyers end of the sale for 8 months now, over 6 months of relentless enquiries, most of which completely pointless. Just as we close them all down, PPL start asking more and opening up new ones that should have been asked months ago. PPL have caused months of delays due to their awful wretched company and their terrible processes. My buyer's mortgage expires in 4 weeks, PPL do not care and are not listening to him to hurry up and get on with it. He's proposing completion dates and PPL just simply ignore him. Never, ever use this company. I cannot fathom any of the 5* reviews and strongly believe they're fake or ill-informed reviews. All the 1* reviews on here are incredibly realistic and I relate to all the problems very much.