Please do not use this firm. The sheer incompetence is appalling. Our Buyers have been using this firm. We are unable to get past the enquiry stage as they continually ask the same questions. Despite receiving the answers (several times) they continue with this farce. We question the professionalism and qualifications they hold. They seem completely incapable of reading e mails, responding to them and allowing the sale to progress. They should not be allowed to operate in this way. Escalating to Senior members of staff also receives the same appalling outcome. Please question why Agents are continuing to recommend them when they cannot manage to complete a simple exchange. Sadly we fear it is too late for us to rectify their abysmal service. Please research the company before you proceed. I look forward to hearing a response from Premier.