I am 5 months in with a solicitor who is completely snowed under - too many cases is my guess and too many people trying to complete on mortgage offers expiring - it isn't that she doesn't know what she is doing... just not enough time in the day. Getting voicemails at 12:30 am is admirable but tells me she will be very tired working on my house deal. However big problems for me are as follows: They are a digital company so if they can't tick a box you get no progress - there is no one of seniority monitoring what is really important and what is noise on searches and findings You can literally never get hold of anyone who can actually help you - the people who answer the phone are clueless and can never get back to you with an answer. They just make a note they spoke to you. Basically - buyer be warned - you go digital - you get digital which is great (but not very efficient in the real world ) This is not just my opinion but several people I have spoken to