DO NOT use Premier Property Lawyers (PPL). Both us and our buyers were using them. Our small chain (3 houses) collapsed, here is why: 1. Missing documents and misleading information. A Manager, who we’d trust supervised our case reverted directly to our landlord implying that the “chain is now in jeopardy” because the Landlord did not involve a 3rd party solicitor to obtain a Deed of Variation, requested by PPL “months ago”. In fact, the chain was already in “jeopardy” because the Buyer’s case handler (also represented by PPL), requested to involve the Landlord and a 3rd party solicitor to amend the issue with our Lease at the point when our upper chain was ready to exchange. As soon as we’ve raised our complaints and concerns about the timing of this enquiry being raised (the Lease was available on eWay for the Buyers’ side to review for over 4 MONTHS at this time) - the document has gone missing from our file... At this point we started to question our own sanity. 2. No legal advice. Person you will be working with directly will NOT be a solicitor. Instead, you will be dealing with “case handlers”, who can’t confirm if the Indemnity Policies (potentially crucial to saving the chain, recommended to us by PPL and already drafted) satisfy Buyer’s Lender requirements. Almost 4 weeks wasted trying to obtain simple confirmation regarding the chargeable insurance service they provide - no answer, lots of stress and zero progress to the sale. It’s alarming and wrong to say the least… 3. Poor customer service. Our own client queries – as simple as uploading the paperwork to eWay for transparency reasons, were ignored. As soon as we encountered the problem, we were dropped and left in the dark. Vast majority of our questions remained unanswered, and we felt like we were doing all of the leg work. We knew selling our property through Strike would be a DYI affair, but we did not expect that this would apply to the conveyancing services “provided” by PPL. Even when a 3rd party (our own Vendor’s estate agents and solicitors) tried to complain about the lack of progress, they were told not to get involved as they were “not PPL’s clients”. Based on our experience: If you don’t want to risk wasting your time, money, and losing your sanity, just go with anyone else but avoid PPL if you care about everyone’s health and wealth, because they don’t.