Absolutely Shameful! Non - communicative, when our solicitor could finally reach them nothing but lies, informed by me the buyer that there was a freehold management company involved that id spotted on first viewing, they did nothing with it for 5 months, told lies that they'd requested freehold management packs when they hadn't (I was in touch with the management company) next they said they paid them, they didn't, they had paid some other uninvolved company god knows where, i only found out what id be paying a week before completion, obviously it was done with intent knowing how much id already spent both monetary and time. 6 months to complete on an empty house without a chain, Lied on completion day saying they couldn't complete as couldn't get hold of the seller, when the truth came out the next day that it was because they hadn't filed for apportioned service charges, so that was another cost i incurred last minute, then thinking i was finally done, another phone call for another service credit i have to pay upfront as seller cant get it back. ON THE LAST MOMENT. We should have moved in the summer, giving the kids a fresh school year and an easier transition, this has been nothing but mental torture and forcing a stressful Xmas move with everything else you've done against us on top. My solicitor should not be constantly apologising on your behalf. Absolutely despicable and I'll be sending all my evidence to both the Ombudsman and the SRA. We aren't even excited about our first property, you stole that from us, the only happiness in this situation is no longer dealing with this abuse.