Like everyone else I too got scammed with their unknown cancelation policy. I thought I was booking a resort that was adults only as the booking said that. This was not the case it was just an adults smoking area. I needed to change this to book in a adults only resort (they don't have this one listed) and needed to cancel. They took half my money ($2000 usd) to cancel! This is UNHEARD of and i've already contacted legal on this. Miserable customer service at best. You are better off writing your issue on a piece of paper and throwing it in the trash. DO NOT DO BUSINESS WITH THIS COMPANY. Book at the resort, hotel, car service, airline itself. Avoid at all costs.