I am writing this detailed review and experience about interaction with Priceline’s customer service over past 5 months between June-2024 to Nov-2024 for the Baggage Refund I was expecting to be received after my travel on June 18, 2024. Unfortunately, this will be my last time using Priceline, and I won’t be booking future travel with Priceline Company for the following reasons: 1) Lack of Customer Care: Priceline's approach to customer service has been highly disappointing. It feels as though customer concerns are not taken seriously, and the level of care provided is far below expectations. 2) Lack of Accountability: The representatives, including agents, supervisors, and managers, seemed unwilling to take responsibility for resolving issues. I was often given false commitments and empty promises, with no real follow-through. 3) Poor Communication Etiquette: There was a complete lack of follow-up from the team. If a customer is unable to answer a call, it should be standard to follow up via email or try calling again. It felt as though the responsibility of resolution was unfairly placed on me, rather than the support team. 4) Time Wasted: Every interaction with Priceline involved long wait times, often requiring me to spend at least 1.5 to 2 hours with no meaningful resolution. This inefficiency added significant frustration to an already difficult situation. 5) Lack of Firm Resolutions: Over the past five months, I have spoken with around 15 to 20 different representatives at various levels. Not once did anyone provide firm dates, actionable solutions, or clear follow-ups. The lack of professionalism and accountability was consistent across the board. This experience has left me deeply disappointed and unwilling to use Priceline again.