I have had multiple bad experiences with Priceline. In 2021 they cancelled my booking but would not cancel my flight. So after a million phone calls and 3 months later they finally cancelled the flight and sent me a check. Fast forward to February 2024 I decided to give them a second chance. So that was stupid. I saw a great price on the website and tried to book it. It said my card was declined, tried several different cards. So I called and they said the dates were not available so they found a different hotel, for $80 more than what I saw online because they refused to use my genius discount but still a good price, and booked it with me over the phone. I never received a confirmation email and my bank wasn’t charged. So I called back to confirm that I had the reservation. They said I did but the email they had entered was wrong so they sent it to my actual email address. ALL of the information was wrong. Phone number, email address, address, and card info. And the confirmation email looked fake, nothing like confirmation emails I have seen before. They said it was actually booked through booking, but the confirmation email said Priceline. Called booking just for them to say they can’t find it. Back to Priceline, told them all of the info was wrong and they said “oh so that’s why you weren’t charged! Well we need to escalate this to someone higher to listen to the phone calls and make sure it was our mistake” WHAT!? I booked over the phone, so how would it be my mistake? I just gave the lady all the wrong info? Be so for real! Anyway they said it could take 2-3 days. Meanwhile hotels are selling out and prices are going up! They were really going to let me drive 10.5 hours with 4 kids just to not have a reservation when I get there! No one is helpful, 4 hours on the phone, transferred back and forth 100 times for nothing!! NEVER AGAIN!! Just don’t book with them!