After booking the car, when it was time to take possession of it and finalize all the documents and payments, the employee tried in every way to make me purchase an optional insurance policy, insisting that it was mandatory. For at least 20 minutes, she argued that I was required to buy the additional insurance, even though this was not true. I asked her to read the terms and conditions of the contract. At that point, she backtracked and claimed that she never said the insurance was mandatory and that she wasn’t offering it as an option. However, she still made me sign a statement where I had to waive the insurance, even though I hadn’t purchased anything. When we reached the car inspection, the front fender was detached from the vehicle. She assured me it wasn’t an issue and that the car was safe. Trusting her judgment, I took the car and drove away. However, a few days later, while on the highway, the front fender came loose and began scraping against the asphalt. I had to secure the fender to the car using a cable. This negligence on the employee's part seriously endangered my safety and that of my family. I reserve the right to take legal action against the agency for renting me a potentially dangerous and non-compliant vehicle. Additionally, I’d like to point out that the windshield washer fluid tank was empty when I picked up the car. By chance, I needed it during my trip to clean the windshield after a bug had left it smeared. I was forced to stop dangerously on the side of the road to clean it manually. When I returned the car at the end of the rental, another employee assured me that I would be refunded shortly. However, $124 is still being withheld, and I have not received my refund yet. In summary, my experience included: - Dishonest behavior at the rental desk, reminiscent of scammers trying to deceive customers. - A car that was unsafe, improperly maintained, and unsuitable for driving. - Unjustified withholding of money that doesn’t belong to them. After this experience, I will ensure I never use this company’s services again.