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Anonymous
I booked a room for one night through this platform. When booking the room that I selected, it offered a variety of amenities (kitchenette, microwave, etc.)that were needed during my stay. Upon entering the room, none of the amenities with the exception of a small dorm size refrigerator was present. When I Inquired with the front desk, I was informed that none of the rooms had any of the amenities that were quoted on the site in the actual rooms (even through it says ROOM amenities, not facility/establishment). Due to the event that i had scheduled and the time frame that i had, I had no choice but to stay. Once I reached out to Priceline line about this matter they offered a 5% ($4.30)refund, that could be used on the site at a later date. I was also told by a representative that I should have researched the hotel a little better, than what I had to know that it didn't have those amenities in the room. Since I've been in contact with Priceline, it has become a back and forth on trying to resolve this problem. Even though my itinerary shows which room I reserved, it is the only room that offers the amenities that i am complaining about (no other room offers this amenities).
5 months ago
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Priceline has a 1.4 average rating from 41 reviews
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