Upon arrival I had to wait 15mins for my car to arrive. Therefore I feel the “meet and greet” service I had paid for wasn’t provided. I was told that as I had not call upon arrival to inform them I had landed. I now had to wait for them to bring my car to the car park. However, when I dropped my vehicle off, I was asked to provide my return flight details, so my return flight could be tracked. So I don’t understand why I have provided this info if Purple Parking staff don’t actually track the return flight - you would think that it would be tracked so you can ensure returning customers vehicles are waiting for them. I with the time it took to get my vehicle. I could have got a much cheaper parking solution outside of the airport. That required a bus journey and I believe I would have got my car back within a similar time frame. Therefore, I feel as if I have wasted money using your service.