The service, the staff, the bus driver and the experience were all good. However, the extra £60 we had to pay on arrival for our outbound flight for our ‘commercial vehicle’ which is a pick-up truck was a surprise. There was no mention of the extra cost when I was booking online. The extra should have been highlighted up front online – and not only in the terms and conditions (as was pointed out at reception). Furthermore the categorisation of a pick-up truck as a commercial vehicle was unexpected, I have not had to pay extra in other parking facilities at Gatwick.