Drop off was fine, though would have been nice to have some more detailed instructions for level of car park, lane to take etc, however when I landed and went to pick the car up it wasn't there and hadn't been dispatched. Even though I had caught the flight I had indicated and the time indicated in the booking the guy on the desk tried to make out is was my fault as I hadn't called to confirm that the plane had landed on time. I pointed out that I normally don't have to phone, nobody told me that I had to phone, cars are normally dispatched according to the booking information. Why do you ask for a time and flight details if you rely on travelers to ring in order to release the car, or perhaps the guy on the desk should take some ownership that it was simply an error rather than blame the customer and the car should have been dispatched as per the booking time. Meant I had to wait an additional 20 minutes and no apology was given.