The bus was waiting but there was a queue of people, saying it was full. A staff member rearranged the luggage storage and advised people to get on, as the next bus was going to be very long time. I had no luggage, but was last on. I stood 2 feet away from the front windscreen. Potential for serious injury. Just not good enough. On arrival at terminal 5, a customer who had been waiting for the bus, complained that he'd been waiting 40 minutes to pick up and return to the car park.
4 weeks ago
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