I am extremely disappointed with the meet and greet service provided at Heathrow T2. My expectation was on return my car would be waiting for me in the same condition that I left it. Excerpt from web site ‘On your return trip you wander through arrivals to find your chauffeur has returned your car to the terminal, safe and sound, ready for you to head home’ Instead my partner and I waited in the car park on level 4 for getting on for an hour, having to chase up on where my car was. And when it arrived it was filthy with dust and the driver had chucked a bucket of water over it. Not at all impressed