I had been a satisfied Premium user of Quidco for coming up for 4 years. This flipped to dissatisfaction and a loss of trust the last 9 months, when I've seen an increasing incidence of cashback being declined, typically big % offered, or big ££. Reasons for decline have typically been that 'it must be your browser set up' or 'you must have done it wrong: you didn't click through Quidco as referral site' - neither of these statements are true, I learned quite quickly how to use the referral site so it would recognise as a referred sale (and ensure browser settings are correct), and when I've been able to prove that (pictures and videos of each transaction, from quidco through to payment on retailer site), I got told 'well there is nothing we can do, the retailer refuses and we are not in contact with them, so this evidence doesn't matter.' In fairness, when contesting claims, eventually I have been offered between 5-25% of the declined cash back, however that's not the point (and I haven't accepted these as a settlement). The point is that Quidco + Retailer are advertising deals that in reality aren't honoured. And I question whether there was ever the intent to honour them. It's also odd that I know how to press the buttons on the system and I do get cashback for small amounts, regularly, but for the big amounts I somehow become totally incapable (and the evidence to support my claim to reverse the decision is not even considered as 'it doesn't matter, its up to the retailer'). And then, when yet another service person gets in touch, and Quidco run out of reasons to try blame you, the final argument is 'computer says no'. I should also say I get charged an annual fee as a Premium account holder by Quidco for this privilege. I understand times are hard, but this is misleading and unethical at best. At worst, well,... Be warned. If I could give this misleading cashback business zero stars for the last 12 months, and how they have responded, I would.