I have emailed them twice now as they sent me a voucher code for a retailer that seems to have gone bust. If they had even bothered to acknowledge that I'd contacted them, I might have thought otherwise, but they clearly are only interested in getting money from my purchases. Time to switch to another provider I think, which is a shame as I've been with Quidco for a few years now. I guess the true test of a good organisation, is how they respond to you in times of difficulty.