Rack Attack was very good (open box yet a perfect condition rack and prompt delivery). My only complaints are about the rack itself, which had nothing to do with Rack Attack and Rack Attack’s return policy. Specifically, the strap which holds the bike to the frame is to short and not usable for an e-bike that has the battery integrated into the frame, thus making the rack as is, useless. Fortunately, the solution was that Saris sells, as an extra cost accessory, extra long straps that solves the problem. The return policy is a problem as it states on the website, not returnable if used/assembled. How would one know if it didn’t fit if it wasn’t assembled, and that voids the policy.