Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,913 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, we are having a problem with one of the one of the stabilizer straps that secures the bike to the stabilizer bar. The buckle constantly pops out, and while it is extremely difficult to insert it into its proper place, it pops out each time we try to tighten the strap. I am hopeful that you will replace the strap and buckle so we can safely haul our bikes. Dan Wilson On Sep 19, 2025, at 11:10 AM, Rack Attack wrote:”

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(Online Store) - Posted 3 hours ago

“Team are professional and knowledgable of all their products. go”

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Posted 5 hours ago

“Items arrived on time and as described. No complaints!”

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(Online Store) - Posted 1 day ago

“Brandon at Rack Attack Charlotte was awesome. Superb install and a good technical review for how the Decked System works and operations on the roll cover.”

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Posted 1 day ago

“I have purchased a number of Thule and Yakima products from Rack Attack over the years and I keep coming back because of the exceptional expertise and after-sale service. I had a significant warranty issue with my most recent purchase -- a Thule Outway 3 -- and I wasn't able to use the rack as I had hoped (on a bike trip in Iceland). This was a significant inconvenience for me and in response to my concerns the staff at Rack Attack rectified the issue in a way that went beyond what I expected and met all of my needs. I'll be coming back once I figure out what my next bike rack will be.”

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Posted 1 day ago

“Had their racks on my Dad’s car for a few months before we both got sick, so they were left unused in new condition while he died of cancer and I reached remission. Rack Attack chose not to make an exception and return them outside their return window. No courtesy made or sympathy expressed to my elderly widowed Mom during her request. Terrible situation made into a simple business calculation for them. Very unfortunate time we live in. I would not recommend Rack Attack as a company.”

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Posted 2 days ago

“When traveling this past winter I had a Retrax retractable cover installed on my pickup by another dealer in AZ. I scheduled a service appointment at Rack Attack to adjust my top due to some adjustments I made which were in error. The gentleman that helped me was exceedingly kind, made the adjustments on my rack, and did not charge me. This really stands out and they will have my business for any future purchases.”

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Posted 2 days ago

“Customer service was great!”

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(Online Store) - Posted 1 week ago

“Needed a quick repair on my bike rack. The manager at the University Ave location was extremely helpful. I highly recommend them for their excellent customer service!”

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Posted 1 week ago

“They are the experts. I found choosing the bits and pieces that make up a Thule kayak rack and bars. Rack Attack came through with an estimate of everything I needed.”

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(Online Store) - Posted 1 week ago

“Very disappointed with my purchase and installation didn’t get what I expected then when I raised my issue with the service the installer was dishonest about resolving my issue. When I checked around I should have used U-Haul they would’ve met all my needs. Before using this company shop around”

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Posted 1 week ago

“Just wanted to share about my experience with Rack Attack last week. First, Sam was gracious in answering questions, the order of replacement keys for my roof rack, and then my issue with hex nuts. If he isn’t a manager or supervisor he should be. He went above and beyond and clearly I am satisfied with the result. Highly recommend this location for prompt, gracious, and courteous service. Ask for Sam.”

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Posted 1 week ago

“Love my decision to buy my Guardrail. There are many options out there these days and I did my homework. The Guardrail is clearly the winner. Its sturdy, streamline and super easy to use.”

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(Online Store) - Posted 1 week ago

“I am enjoying my new roof cargo carrier, however I was expecting an order confirmation but instead just received the package, so all is well. There was a small dent in one of the rail's metal pieces that prevented the roof attachment to go on, but it was repaired with a pair of pliers. Despite the two issues, I am enjoying the cargo carrier.”

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