Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

“Great experience as always!”

(Online Store) - Posted 4 days ago

“Couldn’t have had a better experience at Rack Attack in Leaside. We have an old roof mount Thule and the key broke off in the lock. Tate was super helpful and was able to remove the busted key so we could open the Thule container and get our skis out. Thank you Tate”

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Posted 5 days ago

“Great price, easy on-line purchase, fast & free delivery.”

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(Online Store) - Posted 6 days ago

“Excellent website information, I was easily able to navigate what items would fit my vehicle and the shipping was incredibly fast!”

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(Online Store) - Posted 1 week ago

“Great experience. They were quick to respond to the phone, and communicative. I bought a Thule product, but chose Rack Attack because they have a brick and mortar not far from me, and should there be any problems, it's nice to know they are there. Very satisfied with the product as well”

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(Online Store) - Posted 1 week ago

“You guys were awesome thank you very much for the great customer service. I will be recommending you again thank you..”

Rack Attack 5 star review on 26th December 2025

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(Online Store) - Posted 1 week ago

“From Las Vegas to Sherman Oaks, California to Pasadena and onwards to Phoenix, Arizona. The crews that make this all happen are the best! Benick and Don in Sherman Oaks,… while Pasadena its Hector, Liam, Bri and Alex. Las Vegas Chris! JR in Phoenix AZ…THANK YOU ALL for helping make my journey a fantastic adventure in life! 😎✌🏼😊”

Rack Attack 5 star review on 25th December 2025

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(Online Store) - Posted 1 week ago

“I had a great experience with Rack Attack, Antonio was very helpful keeping me up to date on my order when it was back ordered.”

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(Online Store) - Posted 3 weeks ago

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

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Posted 3 weeks ago

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

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Posted 3 weeks ago

“Great experience!”

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(Online Store) - Posted 3 weeks ago

“We were very pleased with the excellent customer service provided to us on Friday December 12, 2025. The courtesy staff member went out of his way to solve our lock /key problem on our bike rack on a cold winter day in Ottawa. Thank you Rack Attack for saving the day!”

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Posted 3 weeks ago

“It was pretty straightforward to order the Kuat ski rack in the website and I received the order in just a few days. The packing was good and installation was easy.”

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(Online Store) - Posted 3 weeks ago

“Good customer service. The only negative is they shipped me two of the Toyota track kits so I have to make a special trip to the store to return on the other side of Phoenix. Other than that excellent.”

Rack Attack 5 star review on 8th December 2025

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(Online Store) - Posted 3 weeks ago

“I contacted Rack Attack to install a hitch on my car. Brandon was super helpful in explaining the differences between the hitches and what I needed to ensure the safety of moving an electric wheelchair. I was in and out in less than an hour! Staff was professional and courteous! I would definitely use them again!”

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Posted 3 weeks ago

“I left a note when ordering that we needed it to arrive with 2 weeks. During the checkout process it says they would contact me with a shop date before finalizing the order. Several days later I received an email that it would be shipped soon. It still hasn’t arrived. I asked if I could cancel the order since we were already on the trip that we were buying this rack for. They said it was dropped shift and all sales are final. It still hasn’t arrived.”

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(Online Store) - Posted 4 weeks ago

“very easy to order online and items shipped quickly”

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(Online Store) - Posted 1 month ago

“The customer service that I received at Rack Attack South was exceptional today! I needed 2 specific screws and bolts to make an old ski carrier work. Without hesitation they found what I needed! So helpful - thank you!”

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Posted 1 month ago

“I started on Facebook to find out a Kuat Panel Kit was still available. I had to call a couple days later since nobody replied to Facebook. I talked to a salesman who was supposed to verify its availability and its condition. He never called me back. I called the next day and talked to another salesman and he said I just missed him. He was going to contact him and call me back. Never happened. However statement was made it was available. He said the primary contact would call me back on Black Friday, he did not. I left home at 0600 to drive 3 hours to get the panel kit. Nobody called and called after an hour that they were open. Talked to the original salesman. I had to remind about everything, he finally caught on and no apologies. Then he states, sorry it has been sold. I made a 6 hour round trip for nothing. Lets just say this is completely unacceptable and by the phone call I would feel confident in saying this is normal. I know whom I specifically talked with, but doesn't pay to throw them under the bus.”

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Posted 1 month ago

Thank you for taking the time to share your experience. We’re very sorry for the lack of communication and the inconvenience you went through, especially after making such a long trip. That’s not the experience we want for anyone. While this Kuat Panel Kit was sold, as it had not been placed on a formal hold or purchased, we recognize that we should have followed up as promised. We understand how frustrating it was to find it was no longer available. We truly appreciate you bringing this to our attention. We’ll be addressing this with our team to ensure better communication moving forward. If there’s anything we can do to assist you in finding a similar item, we’re here to help.

Posted 1 month ago

“The item in the picture is not the item I received in 3 different requests I was told it was a stock photo. If you show something it should be the item ordered!!”

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(Online Store) - Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Rack Attack Reviews

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