Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,637 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

656

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed the KC Hilites wire hider for my Pro6 roof light bar for my tacoma. Shipping was a bit expensive however it did arrive only in a couple days. Product is working as intended with the included 3M VHB tape. Made sure to have the glass and the truck warmer than 18c before install. Cleaned where I applied the tape with a degreaser and rubbing alcohol.”

Helpful Report

(Online Store) - Posted 10 hours ago

“Within two days of purchasing a set of Yakima Sightline towers, I received them. I assembled the first three towers and noticed that the fourth tower was missing several parts. I contacted customer service, and within a day and a half, before I even sent back the other pair, they had shipped me a new set. The customer service was exceptional, and the expedited assistance was greatly appreciated.”

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(Online Store) - Posted 13 hours ago

“Rack Attack set me up with the only set of racks I could find for my Honda Carity. I ordered them online and they arrived in a couple days and fit perfectly. As promised my box also fit on the new aero bars”

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(Online Store) - Posted 1 day ago

“Ordered an item valued at $350 weeks ago and still have not received that item. Early on in the process I reached out to info @rack attack via email and never got a response. For two days I called the customer service line no less than 20 times before I finally got someone on the phone on the third day. The individual while kind seem to struggle with knowing what to do or how to resolve this issue. Been a very frustrating experience and after two weeks of waiting, I still don’t have my item.”

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(Online Store) - Posted 2 days ago

“Excellent customer service! Shipped faster than expected and I love my Bike Rack!!”

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(Online Store) - Posted 3 days ago

“I can't really write a review because this bike rack was a Christmas present for my daughter. She lives in another state.”

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(Online Store) - Posted 3 days ago

“Great product. Had some questions was answered right away.”

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(Online Store) - Posted 5 days ago

“Delivery was quick and ordering was easy. Showed up exactly as described/ordered.”

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(Online Store) - Posted 5 days ago

“Missing pieces from product that was previously opened. Had brief contact with a representative who then ghosted me and stopped replying to my emails.”

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(Online Store) - Posted 6 days ago

“Got the right parts and quick shipping.”

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(Online Store) - Posted 1 week ago

“As always Rack Attack Portland-East gave great advice and service. They helped me figure out which rack would work best for my vehicle. This is my 2nd or 3rd major purchase from them.”

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(Online Store) - Posted 1 week ago

“I've been thinking about a cargo box for some time now. Rack Attack had a great Black Friday sale so I pulled the trigger and purchase a Thule Pulse 613. The purchase was smooth and delivery was quick. The cargo box arrived in perfect condition. Love it!”

Helpful Report

(Online Store) - Posted 1 week ago

“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”

Helpful Report

(Online Store) - Posted 1 week ago

“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”

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Posted 1 week ago

“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”

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(Online Store) - Posted 1 week ago

“Brandon did a great job helping me navigate which Thule cargo top to purchase since I needed one that would work on our station wagon and Sprinter van. The installation went smoothly with Brandon and Derrick taking care of everything during the service.”

Helpful Report

Posted 2 weeks ago

“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”

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(Online Store) - Posted 2 weeks ago

“Almost perfect... only confusion with the J rack that was BO, but at the end I've receiced all my stuff.”

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(Online Store) - Posted 3 weeks ago

“I couldn't find keys for my Kuat rack anywhere, not even Kuat. Rack Attack had them in stock and shipped them quickly.”

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(Online Store) - Posted 3 weeks ago

“I purchased a Roll n Lock retractable truck bed cover from Rack Attack in St Louis Park for my F150. Good price and a quick ship to the store. For convenience, I chose to have the shop doing my spray in bed liner elsewhere do the bed cover install at the same time. Unfortunately, those guys were unable to properly line up the end of the cover with tailgate and left a gap that leaked when it rained. They had no other ideas and their only solution was to tape in some temporary weather stripping. Not good. Rack Attack was happy to take a look. The guys quickly figured out the problem and came up with a durable long-term solution that works perfectly. What did I learn? #1: Purchase your truck accessory / rack from the Rack Attack shop. They will stand by the product. #2 Have the guys at the shop install it so it gets done right the first time. Thank you, Rack Attack, for a great product and great service.”

Helpful Report

Posted 3 weeks ago

Rack Attack is rated 4.8 based on 4,637 reviews