Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,848 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the rear hinge break on my Thule rack. It was a relatively new model and was hoping they would carry the part. I called and spoke with Ed in the Las Vegas store and he told me come on in, he thought he had the proper hinge, and would order one if he didn't. I drove down and met with Ed. We walked out to the car and popped out the broken one. He came out a minute later with a new one and popped it in. It worked perfectly! I locked up the rack and finished up. I was in and out in less than 10 minutes! Ed was awesome and Rack Attack has been great! I would definitely recommend them for any kind of product or trouble shooting....”

Helpful Report

Posted 13 hours ago

“Purchased my cargo box at the St Louis Park location. Guys were very helpful with the purchase and the install. But even 2 years after my initial purchase, I stopped in for some help with the box and the service was fantastic. Will definitely be back here in the future.”

Helpful Report

Posted 14 hours ago

“Good service overall from the tech line that I call. Didnt receive any shipping tracking number and it was very complicated with Thule.”

Helpful Report

(Online Store) - Posted 19 hours ago

“We brought by our used Yakima 16 carbonate (not purchased at Rack Attack) which was having unlock issues, and after 15 minuties they fixed our issue at no charge. Very nice! We will always purchase from them moving forward.”

Helpful Report

Posted 2 days ago

“I was confused about what I needed to haul a pair of kayaks, so I drove to the Skokie, IL store where Nick spent as much time as I needed to explain the options that were available. I didn't buy then, but called back a few days later and he placed my order, matching a competitor's price. One item wasn't available locally and, rather than have to wait for it or pay an expediting fee, he was able to have it shipped from another store. They got me up and running quickly and we enjoyed our first kayak outing today!”

Rack Attack 5 star review on 18th July 2025

Helpful Report

(Online Store) - Posted 4 days ago

“Our Rak Attack professional immediately understood our hitch bike rack problems and provided multiple solutions at a very competitive price. Thank You! long version: Our camper van needs to transport 2 mountain bikes and still have full access to the back of the van with doors wide open. There are several dimensions whereby some racks simply won't allow. Further more our other car (Impreza) rides low and some racks will grind on the ground on uneven surfaces. Our salesman carried out a couple rack options to our van and I tested with a bike. It was excellent to 'immediately' observe how things worked. Thanks Greg - we are Happy campers and Mtn bikers.”

Helpful Report

Posted 4 days ago

“The team in the Victoria store were great. My rack got delayed so I never had it delivered to my house I had to travel back down to Victoria to pick it up. Not the fault of the team in Victoria miss communication from elsewhere.”

Helpful Report

(Online Store) - Posted 5 days ago

“I haven’t received the shipment! Please call me to discuss. John Ward john.w.ward.21@gmail.com 214.675.5160”

Helpful Report

(Online Store) - Posted 5 days ago

“The video explaining the installation of the thule easy fold xt was very helpful”

Rack Attack 5 star review on 16th July 2025

Helpful Report

(Online Store) - Posted 5 days ago

“Easy to navigate site, purchase the product and quick shipping.”

Helpful Report

(Online Store) - Posted 5 days ago

“Two things very happy that Rock attack opened a store in Vaughan. Also the service I got from ReileySimpson was exceptional. Extremely helpful, very thoughtful and courteous. Too bad more businesses didn’t have people like him.Dorothy P. Sudbury Ont”

Helpful Report

Posted 6 days ago

“Great product, good communication, quick shipping. Very happy with the purchase. Have used Rack Attack in the past beyond this recent purchase and they've always been great. Will continue to use.”

Helpful Report

(Online Store) - Posted 1 week ago

“Top notch customer service. From me describing my needs to the recommendation of the products that would serve those needs. It was a smooth process. When it came time to install everything, I had exactly every part needed to fit my new Tacoma perfectly. In my 63 years, that is a cherished rarity. However, the most important aspect is my wife is very happy. Great job Gentlemen. Before and after pictures provided. I should mention that the dealer provided the side steps as part of my wife's sales negotiation.”

Helpful Report

Posted 1 week ago

“Rack Attack's site was easy to navigate and the order process was smooth. They had the parts I needed readily available. The products arrived in perfect condition on time. Overall shopping with Rack Attack was a great experience and I would recommend them to anyone looking to purchase a rack.”

Helpful Report

(Online Store) - Posted 1 week ago

“The product showed up as exspected with no damage. Had some questions about the install and the were answered promply with helpful videos.”

Helpful Report

(Online Store) - Posted 1 week ago

“Service beyond my expectations' Bought a rack system from Real Truck. Once i saw the install paper work realized I was in over head. Real Truck web site said Rack Attack was a preferred vendor. Took a chance and drove over. Upon arrival met by Matt where I explained my need. I was floored with his response of we can do it today. An appointment was made and for that afternoon. Fast forward, Job completed and looks perfect. Was more than pleased with the professional way this was handled. I would absolutely recommend Boston Rack Attack for your racks and carriers. Thanks again Matt.”

Helpful Report

Posted 1 week ago

“I ordered an extra key and paid extra for faster shipping. We were leaving the evening of the 3rd for vacation. I got an email on the 2nd saying it was running late so I not only paid extra for shipping but we didn’t get the key so could not use the storage unit got the car. I never would have order had I known it would take till the following Monday.”

Helpful Report

(Online Store) - Posted 1 week ago

“In our modern world where businesses overpromise on virtually everything, Rack Attack has more than met my expectations. Two different hitch installations with a difficulty rating of 9/10. Nathan did a fantastic job, all within the time frame estimated. (And no "extra" parts left over.) Friendly, look-you-in-the-eye type people. You get what you pay for at Rack Attack in Minneapolis, MN. And that's a GOOD thing!”

Helpful Report

Posted 1 week ago

“My friend and I visited Vaughn location and Riley was superb. Although my friend had purchased her Thule crossbars at a different Rack Attack location, Riley was more than willing to assist with the issue my friend was having upon installing her crossbars. Her primary issue was getting the Thule specific Allen key to make the clicking or ratcheting sound which indicates appropriate tautness. He explained how it is supposed to work and at the same time went out of his way to install her Thule crossbars on her vehicle. We were very impressed with the service at the Vaughn Rack Attack location. Definitely recommend them for excellent customer service. Thanks again Riley!!”

Helpful Report

Posted 1 week ago

“I received great technical guidence from the sales team for the Yakima roof bars. I am having a Telluride and if I didnot get the feedback I would have likely bought the Kia recommemded roof bars whioch would not work per TentBox sales. The delivery and its timelimne met the advertised one. Thank you and keep up the good work!”

Rack Attack 5 star review on 9th July 2025

Helpful Report

(Online Store) - Posted 1 week ago

Rack Attack is rated 4.8 based on 4,848 reviews