Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,823 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally ordered the Saris Bones EX 3 but after a month of no updates on stock/delivery, I emailed to switch the order to the Thule Gateway Pro 3. The support rep (Justin) was quick to respond and support through email. Unfortunately, when I asked about product/vehicle fit, he told me the Gateway was compatible with our vehicle (2018 Honda Odyssey). Upon getting the product and starting to work on assembling it onto our van, the Fit guide (that I had to find online as the one that came in the box didn't provide this info) clearly indicated that the product was not compatible with our vehicle. Fortunately, we were able to make some adjustments to make it work safely. I have since emailed out to customer support (Justin in particular) about the vehicle for/dial setting but have received no response for multiple days. I don't think I'll order from this distributor again in the future.”

Helpful Report

(Online Store) - Posted 1 day ago

“The topper is nice, but that is about it. The crew that works at the charlotte location is not the best or least the day I went for install wasn't. They make comments thinking customer can't hear, when there is no one else in store. They need to put a sign on door saying once enter store you are not allowed to be on your phone. But back to the day of install, when we went there to pick out a topper Phil was nice and helpful. When I got it installed there was one worker that for some reason had to go and make the whole truck his. A/C full blast for no reason, questioned why the suspension on the truck was like it is, and then changed the driver seat to where it doesn't sit right anymore. It sits lower than needs to be and even with adjustments doesn't go back right. When I called to get an explanation on what they did to the seat, the guy who answered just laughed and said sorry with more laughter.”

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Posted 3 weeks ago

“My Cruz Kicker arrived damaged and unusable. I having tried contacting customer service by phone and email unsuccessfully for over a week to arrange a replacement.”

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(Online Store) - Posted 1 month ago

“Thule key did not work so it was a waste of extras shipping costs.”

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(Online Store) - Posted 1 month ago

“The $2800 order was short shipped by more than half and not back ordered. We were not advised. We still don’t know if it will be completed or if we have to return and buy somewhere else. Everyone was happy and courteous.”

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(Online Store) - Posted 3 months ago

“amazing service over the phone, but i have yet to receive my base.”

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(Online Store) - Posted 9 months ago

Hi Martin, Sorry to hear about the delay in your item being delivered. I will look into this and then reach out to you directly. Thanks, Matt Rack Attack

Posted 9 months ago

“Ordered roof racks and kayak racks and was appreciative of the fact that the company site allows you to put in your vehicle make and model to ensure that choices are compatible. As well as the fact that I received an e-mail stating that the parts would be checked to ensure compatibility before the order is shipped. Order arrived promptly. The kayak box was open upon arrival and according to the parts list parts were missing. Customer service was friendly and seemed helpful. I was assured that the parts could be sent. 7 weeks later, some back and forths, patience wore out & returned item. Upon purchasing the same rack elsewhere I discovered that washers only appear on the supply list, not in the mounting direction and that the roof rack and kayak bars are not compatible. Lesson learned ... being courteous and patient can come back on you. Definitely would not be ording from Rack Attack again. There needs to be some trust in the people/companies that I deal with.”

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Posted 10 months ago

“Waited for a long time for my item to come in from back stock. Got a phone call that they had the item and that it would be shipping. They charged my credit card and I still haven’t seen a tracking confirmation for my item being shipped. It’s been 13 days since that communication. Very disappointed.”

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Posted 11 months ago

Hi Michelli, We are terribly sorry about this mistake! I will be reaching out to you right away with a solution. Thanks, Matt Rack Attack

Posted 11 months ago

“No answers to my questions by email”

Helpful Report

Posted 1 year ago

Hi Denis, I am sorry to hear you have not been helped. I did check and am unable top find a record of any email from you, so I will reach out to see how we can help you out! Thanks, Matt

Posted 1 year ago

“Some of staff is very rude he drop the phone while im still talking, im just sayin the manufacturing brand and he said' We don't care about that brand and drop the phone at sametime.bestwishes for you!.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. We're sorry to hear about the interaction you had with our staff. Providing courteous and helpful service is a top priority for us, and it's concerning to learn that we may have fallen short in this instance. Your feedback is important, and we have passed your comments on to our district manager for review. We are committed to ensuring a positive experience for all our customers and would like to understand more about your interaction to address it appropriately. We have reached out to you privately to discuss this further. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Blaze Rack Attack

Posted 1 year ago

“I have been a customer of RackAttack since 2004. My last purchase from them was disappointing. I purchased the Yakima mounting nodes for my Q-towers only to find that when the towers weren't mounted the cover caps for the nodes did not fit securely. I decided to go with the Yakima Landing Pad mounts. I was then charged for the mounting of the original nodes and then charged again for the mounting of the Land Pad mounts. I don't think I should have been charged for the mounting of the first Q-Tower mounting nodes.”

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Posted 1 year ago

“I can't write a review yet because my shipment has not arrived after 13 days, as soon as I receive it I will make sure to revisit my rating.”

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Posted 1 year ago

Adam, We are sorry to hear about this delay with your order. I do see it was initially scanned by UPS on 9/5, so it should be to you by now. I have contacted our rep at UPS to get to the bottom of this. I will be reaching out to you via email so we can get this sorted. Thanks, Matt Rack Attack

Posted 1 year ago

“When several purchased parts did not fit my current towers I was offered help in determining the problem and was requested to send pictures. I did and was told the parts i purchased would not fit my set up. I further explained that the parts sent did not match the parts images in the dierctions supplied. I never heard back from customer service. I will be returning my purchase for a refund.”

Helpful Report

Posted 1 year ago

HI Mark, We are sorry to hear about this experience and we will be reaching out to you right away to get this resolved for you. Thanks and have a great day! Matt Rack Attack

Posted 1 year ago

“The parts comparability selector is great, accidentally order the wrong parts from a different company found your site with the right part payed for expedited/next day shipping, the part didn't arrive until 3 days after the expected delivery date, at that point went a got the part at a store an hour or so away, will be returning the package unopened. Half the blame is definitely mine for things being last minute but a little disappointed that I payed for next day shipping but the package basically got standard shipping.”

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Posted 1 year ago

David, I am sorry to hear about this experience, I will reach out to you immediately! Thanks, Matt Rack Attack

Posted 1 year ago

“I ordered a roof rack even though their prices seemed expensive - the parts were shipped from two different parts of the country, arriving days apart. The instructions were weak, so I looked on their site for videos, but instead got a lot of "404"s - Page Not Found. I chatted with suppoert but they weren't vey helpful ("our website is under maintenance"”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear about your experience. I will be emailing you right away to help get this resolved. Thanks, Matt Rack Attack

Posted 1 year ago

“Don't have any straps yet, after ordering them 2 weeks ago. I complained and another shipment was sent. I just got a UPS notification of delivery by tomorrow. We'll see. I have no complaints about the straps, as I've used them before.”

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Posted 2 years ago

Hi Peter, I apologize that your package was lost in the mail! I will be reaching out shortly with more information. Best, Eric

Posted 2 years ago

“Bought a Hullavator along with the Thule wingbar evo 118 and fit kit for my car. When I put the load bars on my car there was only 2 inches on the front rack for overhang and 2 1/2 on the back. I emailed pictures and also called to confirm that this was the guaranteed perfect fit for the Hullavator. I was assured it was. Twice. So I cut the rubber strips and attached the Hullavator. Thank god I had my windows down or it would have smashed them. I emailed pictures and said that I was pretty sure this was NOT the perfect fit. The reply was that they would forward my concerns to the appropriate department. After 2 weeks of hearing nothing back I ended up going to another store and purchased another set of wingbar evo 135 crossbars that were 6 inches longer so I could go Kayaking. My husband passed away on February 24th 2023. I was heavily relying on this store guidance as I have never had a kayak rack system because my deceased husband just loaded them in his truck. Never heard back from Rack Attack and am now stuck with bars that are useless to me and the rubber has been cut. If your going to purchase crossbars and a Hullavator make sure you order crossbars longer than suggested. 4 inch + of overhang. Save yourself the time, money and frustration.”

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Posted 2 years ago

Hi Wendy, We are sorry to hear about this frustrating situation. I will be reaching out to you to see how we can fix this issue for you. Thanks, Matt Rack Attack

Posted 2 years ago

“Poor service, went to exchange product i purchased online @ the store because it was broken and product looks used.”

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Posted 2 years ago

Hey Julee, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be reaching out shortly for more information so we can take care of this for you. Best, Eric

Posted 2 years ago

“Orders shouldn't take 3-4 days to leave the warehouse. Was trying to get those clips for a trip and ended up having to overnight from backcountry.com”

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Posted 2 years ago

William, We are sorry to hear about this experience. I will be emailing you in order to speak with you on this matter. Thanks, Matt

Posted 2 years ago

“I would have provided a 4 star rating, except the review process will not allow me to submit my star rating without the addition of a written review. That is a massive pain and time waster for me, therefore now a 2 star rating.”

Helpful Report

Posted 2 years ago

Good morning, We find it is important that our customer's share their experience, even if it's something easy like "happy with my experience" . We figure if someone is going to take the time to review us, that they would want to share their experience with the rest of our community, we apologize that this was not something you cared for. We hope you understand. Please reach out if we can do anything for you. Thanks, Matt

Posted 2 years ago

Rack Attack is rated 4.8 based on 4,823 reviews