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Rack Attack Reviews

4.8 Rating 4,363 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,363 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 12th April 2024

Rack Attack 5 star review on 12th April 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of staff is very rude he drop the phone while im still talking, im just sayin the manufacturing brand and he said' We don't care about that brand and drop the phone at sametime.bestwishes for you!.”

Posted 5 months ago

Hello, Thank you for taking the time to share your experience with us. We're sorry to hear about the interaction you had with our staff. Providing courteous and helpful service is a top priority for us, and it's concerning to learn that we may have fallen short in this instance. Your feedback is important, and we have passed your comments on to our district manager for review. We are committed to ensuring a positive experience for all our customers and would like to understand more about your interaction to address it appropriately. We have reached out to you privately to discuss this further. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Blaze Rack Attack

Posted 5 months ago

“I have been a customer of RackAttack since 2004. My last purchase from them was disappointing. I purchased the Yakima mounting nodes for my Q-towers only to find that when the towers weren't mounted the cover caps for the nodes did not fit securely. I decided to go with the Yakima Landing Pad mounts. I was then charged for the mounting of the original nodes and then charged again for the mounting of the Land Pad mounts. I don't think I should have been charged for the mounting of the first Q-Tower mounting nodes.”

Posted 7 months ago

“I can't write a review yet because my shipment has not arrived after 13 days, as soon as I receive it I will make sure to revisit my rating.”

Posted 7 months ago

Adam, We are sorry to hear about this delay with your order. I do see it was initially scanned by UPS on 9/5, so it should be to you by now. I have contacted our rep at UPS to get to the bottom of this. I will be reaching out to you via email so we can get this sorted. Thanks, Matt Rack Attack

Posted 7 months ago

“When several purchased parts did not fit my current towers I was offered help in determining the problem and was requested to send pictures. I did and was told the parts i purchased would not fit my set up. I further explained that the parts sent did not match the parts images in the dierctions supplied. I never heard back from customer service. I will be returning my purchase for a refund.”

Posted 8 months ago

HI Mark, We are sorry to hear about this experience and we will be reaching out to you right away to get this resolved for you. Thanks and have a great day! Matt Rack Attack

Posted 8 months ago

“The parts comparability selector is great, accidentally order the wrong parts from a different company found your site with the right part payed for expedited/next day shipping, the part didn't arrive until 3 days after the expected delivery date, at that point went a got the part at a store an hour or so away, will be returning the package unopened. Half the blame is definitely mine for things being last minute but a little disappointed that I payed for next day shipping but the package basically got standard shipping.”

Posted 9 months ago

David, I am sorry to hear about this experience, I will reach out to you immediately! Thanks, Matt Rack Attack

Posted 9 months ago

“I ordered a roof rack even though their prices seemed expensive - the parts were shipped from two different parts of the country, arriving days apart. The instructions were weak, so I looked on their site for videos, but instead got a lot of "404"s - Page Not Found. I chatted with suppoert but they weren't vey helpful ("our website is under maintenance"”

Posted 9 months ago

Hello, We are sorry to hear about your experience. I will be emailing you right away to help get this resolved. Thanks, Matt Rack Attack

Posted 9 months ago

“Don't have any straps yet, after ordering them 2 weeks ago. I complained and another shipment was sent. I just got a UPS notification of delivery by tomorrow. We'll see. I have no complaints about the straps, as I've used them before.”

Posted 10 months ago

Hi Peter, I apologize that your package was lost in the mail! I will be reaching out shortly with more information. Best, Eric

Posted 10 months ago

“Bought a Hullavator along with the Thule wingbar evo 118 and fit kit for my car. When I put the load bars on my car there was only 2 inches on the front rack for overhang and 2 1/2 on the back. I emailed pictures and also called to confirm that this was the guaranteed perfect fit for the Hullavator. I was assured it was. Twice. So I cut the rubber strips and attached the Hullavator. Thank god I had my windows down or it would have smashed them. I emailed pictures and said that I was pretty sure this was NOT the perfect fit. The reply was that they would forward my concerns to the appropriate department. After 2 weeks of hearing nothing back I ended up going to another store and purchased another set of wingbar evo 135 crossbars that were 6 inches longer so I could go Kayaking. My husband passed away on February 24th 2023. I was heavily relying on this store guidance as I have never had a kayak rack system because my deceased husband just loaded them in his truck. Never heard back from Rack Attack and am now stuck with bars that are useless to me and the rubber has been cut. If your going to purchase crossbars and a Hullavator make sure you order crossbars longer than suggested. 4 inch + of overhang. Save yourself the time, money and frustration.”

Posted 10 months ago

Hi Wendy, We are sorry to hear about this frustrating situation. I will be reaching out to you to see how we can fix this issue for you. Thanks, Matt Rack Attack

Posted 10 months ago

“Poor service, went to exchange product i purchased online @ the store because it was broken and product looks used.”

Posted 11 months ago

Hey Julee, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be reaching out shortly for more information so we can take care of this for you. Best, Eric

Posted 11 months ago

“Orders shouldn't take 3-4 days to leave the warehouse. Was trying to get those clips for a trip and ended up having to overnight from backcountry.com”

Posted 1 year ago

William, We are sorry to hear about this experience. I will be emailing you in order to speak with you on this matter. Thanks, Matt

Posted 1 year ago

“I would have provided a 4 star rating, except the review process will not allow me to submit my star rating without the addition of a written review. That is a massive pain and time waster for me, therefore now a 2 star rating.”

Posted 1 year ago

Good morning, We find it is important that our customer's share their experience, even if it's something easy like "happy with my experience" . We figure if someone is going to take the time to review us, that they would want to share their experience with the rest of our community, we apologize that this was not something you cared for. We hope you understand. Please reach out if we can do anything for you. Thanks, Matt

Posted 1 year ago

“Never buy open box items online just to save a few bucks. Complete rack order was missing item, got multiple deliveries from different stores, had to call multiple times to clear it up.”

Posted 1 year ago

Hi Danny, I'm sorry to hear that you are having trouble with your mail order. I will be reaching out shortly with more information. Best, Eric

Posted 1 year ago

“There are several places not able to tighten up to secure and loose key lock system. No cover on T-bolt & clamps. Willing to replace different model.”

Posted 1 year ago

Thank you for your feedback, and I apologize for the negative experience. I'll contact you directly to investigate and provide a replacement or spare parts as required. Stay tuned! Blaze Rack Attack

Posted 1 year ago

“Missing a part so I can’t install yet, staff is helpful but fix is taking way too long.”

Posted 1 year ago

Hi Ed, I apologize there were some parts missing from your Thule Fit Kit! We have reached out to Thule and will be in contact as soon we have more information on getting you the missing parts! We also apologize for the delay the holiday has caused in this process. Best, Eric

Posted 1 year ago

“Went into a store that had stock online. And the guy looked for a minute than came out and said he couldn't find it.... Had to order online and pay shipping....”

Posted 1 year ago

Hi Joseph, I am really sorry that this happened to you. I can see that there was only 1 in stock in that particular store so it looks like the stock count was out. I have gone ahead and issued a refund for the shipping cost for this order. Thank you for giving us the opportunity to make this better. Thanks, Nick @ RackAttack

Posted 1 year ago

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

Posted 1 year ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 1 year ago

“Bought new. Sent me open box. When contacted, sent me message saying you are sorry that I am not satisfied with the product. - as if I was the problem. You offered 10% credit but for 30 some $ difference I rather have the new. The product is good. Sending open box item wasnt cool.”

Posted 1 year ago

Hi Shae, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be in contact shortly with more information. Best, Eric

Posted 1 year ago

“I was really happy with service from Rack Attack initially, they were responsive to my specific questions and let me know which rack would fit my vehicle. I am really disappointed with this rack though. My vehicle meets the requirements stated in the specs, but it bangs against the road when we put 4 bikes on it (2 of them are for children under 7 and it still sways downwards way too far). Its not driveable in the 4-rack configuration, so we are only able to use it for 2 bikes (not very helpful for our family of 4). I tried to reach out to discuss possible exchange with Rack Attack but didn't get a response.”

Posted 1 year ago

“Good prices - did not follow up with me on a warranty issue I called about.”

Posted 1 year ago

Hi Lonn, Apologies for the delay - my colleague has reached out and you should be all set. Best, Blaze Rack Attack

Posted 1 year ago

“The part I was told to order didn’t fit in any way.”

Posted 1 year ago

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Rack Attack is rated 4.8 based on 4,363 reviews