Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,873 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the installation and service!”

Helpful Report

(Online Store) - Posted 1 day ago

“For many years I have bought all my bike racks from Rack Attack. Before I took delivery of my 2015 BMW X5, in 2015, Rack Attack informed they could not install a trailer hitch to carry a Thule rack without cutting a hole in the bumper, obviously not something I wanted to do. So I reluctantly bought BMW's proprietary rack. Today a necessary piece fell off and I could not get back on. At the Toronto store Tate took his time to reinstall the piece. He patiently tried several tools until he make it happen. Although I did not buy the rack from Rack Attack, he refused to charge me for the repair. So thanks Tate and Rack Attack for exceptional skill and service.”

Helpful Report

Posted 1 day ago

“Gio and Chris absolutely set the bar with exceptional customer service! I came in with a problem and left with a hassle-free solution. They have a wide variety of quality products and are quick with repairs, maintenance, and warranty replacements. These guys are competent and great to work with………. Thank you!👍🏾”

Helpful Report

Posted 4 days ago

“Upon placing my order, a RackAttack rep reached out to say the item was discontinued. This gave me an opportunity to order another unit and not miss my trip departure deadline. Curt unit is good and does not make any road noise. Seems well build although when it arrived, it was a little banged up. Had to trim some screws to make it work better. Theres tons of space for stickers too!”

Helpful Report

(Online Store) - Posted 4 days ago

“Ordered a roof rack system with another seller only to find out a week later that it was back ordered. I needed the product quickly. Spoke to Brody who set me up with a Thule Evo fit kit for my Chevy Equinox and he was able to get it to me the next day. Super happy for the help and fast service.”

Helpful Report

Posted 4 days ago

“Impeccable service and fast delivery. Easy to navigate website. I bought a Dometic cfx3 45 cooler and I am very satisfied. I recommend RackAttack”

Helpful Report

(Online Store) - Posted 6 days ago

“Our Yakima roof box had a broken lock and the people at Rack Attack were fantastic. They took great care of us, fixing the lock, taking the box on and off and helping get it better placed on our roof racks. Michael, Zach and Jacob were especially helpful. For sure use these guys.”

Helpful Report

Posted 1 week ago

“When I made my order with Rack Attack I made a mistake and the team at Rack Attack were quick to fix it for me and get it shipped out to me. Thanks again, I will definitely use them in the future.”

Helpful Report

(Online Store) - Posted 1 week ago

“I dropped in to Rack Attack on Laird and Jesin the assistant had my Thule Bike rack mounted to my Thule roof rack in 5 min flat - lovely young guy I want to adopt him lol Rack Attack on Kaird come through again - been dealing with them through two different vehicle ownerships”

Helpful Report

Posted 1 week ago

“Purchase the Yakima jetstream rack for my 2019 Honda accord. The sales rep was really helpful in helping me choose the parts for my car. Got everything shipped to my house. One item was damaged but customer service was great in helping me replace the part. Great experience.”

Rack Attack 5 star review on 7th August 2025

Helpful Report

(Online Store) - Posted 1 week ago

“Item fits perfectly and was delivered very quickly.”

Helpful Report

(Online Store) - Posted 1 week ago

“Justin was superb in getting new BaseClips ordered and sent very quickly. When I had an issue with a tower, he shipped a new one right away and was extremely helpful. I've bought my whole system through these folks at Rack Attack Toronto and it's so helpful when you call them and they have access to your whole system. Kudos Justin and the gang!”

Helpful Report

Posted 1 week ago

“Excellent experience with RACKATTACK. EJC”

Helpful Report

(Online Store) - Posted 1 week ago

“Responsive and helpful staff.”

Helpful Report

(Online Store) - Posted 1 week ago

“Max and Sebastien were incredibly kind and helpful and quickly fixed my Thule cargo box. Amazing!”

Helpful Report

Posted 2 weeks ago

“If you like easy parking access, a clean and organized showroom, superior and friendly customer service, knowledgeable employees, straightforward easy to work with people then Rack Attack in Tustin is a “must” for you! They met and exceeded a price quote from another well know company and their installation of my Yakima Timberland towers and crossbars was flawless and timely. I am completely satisfied in every aspect of service from Rack Attack guys, Son and Andrew! Thank you so much! You exceeded my expectations 🤩”

Helpful Report

Posted 2 weeks ago

“Great shop, both online and in person. Very knowledgeable staff that really want to look into your personal situation and come up with a solution that best fits your traveling needs. Great products, super helpful staff. Highly recommended.”

Rack Attack 5 star review on 30th July 2025

Helpful Report

(Online Store) - Posted 2 weeks ago

“Cross bars fit perfectly on my 2023 AT4X”

Rack Attack 5 star review on 29th July 2025

Helpful Report

(Online Store) - Posted 2 weeks ago

“The video about the Thule TopRide was helpful, and shipping was fast. Thanks!”

Helpful Report

(Online Store) - Posted 3 weeks ago

“Good, easy experience getting new Yakima rack and some parts for an existing one. Used for bikes, a rowing shell, and a Thule box. Support/help was outstanding. Brian I think was really good dealing with my dumb questions. Highly recommended.”

Helpful Report

(Online Store) - Posted 3 weeks ago

Rack Attack is rated 4.8 based on 4,873 reviews