Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service”

Helpful Report

(Online Store) - Posted 1 day ago

“My sales guy was excellent and the products always perform as advertised.”

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(Online Store) - Posted 3 days ago

“All my questions were answered! And the delivery was on time! Both were very important because I was purchasing just the Thule kit to install my Jetta Thule Rack in my new Mitsubishi, and I had doubts regarding what was needed. And I saved money on the delivery because they were shipped from Florida. Excellent support!”

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(Online Store) - Posted 4 days ago

“Wow Team! That was quick! I loved that I was able to track my purchase from start to finish. Thanks Rack Attack. We’ll be doing more business in the future.”

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(Online Store) - Posted 1 week ago

“Good follow up on a back order item! Great service!”

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(Online Store) - Posted 2 weeks ago

“Shipped the same afternoon, and arrived next business day. Astounding.”

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Posted 2 weeks ago

“Really enjoying my new cooler. Thanks.”

Rack Attack 5 star review on 4th October 2025

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(Online Store) - Posted 3 weeks ago

“Easy purchase. Got my Tonneau cover quickly.”

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(Online Store) - Posted 3 weeks ago

“I was very pleased to find Rack Attack was able to find what I needed for my bike rack. They were pleasant to speak to on the phone and I would definitely buy from them again.”

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(Online Store) - Posted 3 weeks ago

“Great service, great product and a willingness to get everything done right”

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Posted 4 weeks ago

“Good advice, product as described, delivered on time.”

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(Online Store) - Posted 4 weeks ago

“I ordered this rack from another company first, based on a personal recommendation. They took my order and charged my card, but never delivered after three weeks! Cancelled that one and ordered from Rack Attack by phone to ensure it was in stock. Great customer service on the order phone. It was shipped the same afternoon and arrived the next business day. Astounding. Highly recommended!”

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(Online Store) - Posted 4 weeks ago

“Excellent prompt service!”

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(Online Store) - Posted 1 month ago

“Stopped in to see Sam today for removal of an existing Thule rack (cross bars & feet/podium) on my Land Rover. Sam went out to the truck, he had it off in 10 minutes and disassembled into its constituent parts. Sam also took the time to show me how the parts connect together. No charge for his time and expertise. I'll be back with my new truck and highly recommend.”

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Posted 1 month ago

“Excellent service and help with technical issues”

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(Online Store) - Posted 1 month ago

“We had a great experience working with Rack Attack in South Portland, Maine. They're were recommended by the dealer that sold us our new pickup truck. We really like the look and function of the rack and cover Rack Attack installed on our new pickup. I mostly interacted with Adam who was friendly, helpful and attentive. We will definitely recommend them to our friends and family.”

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Posted 1 month ago

“Team are professional and knowledgable of all their products. go”

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Posted 1 month ago

“Items arrived on time and as described. No complaints!”

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(Online Store) - Posted 1 month ago

“Brandon at Rack Attack Charlotte was awesome. Superb install and a good technical review for how the Decked System works and operations on the roll cover.”

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Posted 1 month ago

“I have purchased a number of Thule and Yakima products from Rack Attack over the years and I keep coming back because of the exceptional expertise and after-sale service. I had a significant warranty issue with my most recent purchase -- a Thule Outway 3 -- and I wasn't able to use the rack as I had hoped (on a bike trip in Iceland). This was a significant inconvenience for me and in response to my concerns the staff at Rack Attack rectified the issue in a way that went beyond what I expected and met all of my needs. I'll be coming back once I figure out what my next bike rack will be.”

Helpful Report

Posted 1 month ago

Rack Attack is rated 4.7 based on 4,937 reviews