Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in store got good service but didn't have everything I needed so ordered online. Issue with my order as not all the parts came with the order (missing one box). Was fix reasonably quickly but was still a hassle.”

Helpful Report

(Online Store) - Posted 6 days ago

“Unfortunately, we are having a problem with one of the one of the stabilizer straps that secures the bike to the stabilizer bar. The buckle constantly pops out, and while it is extremely difficult to insert it into its proper place, it pops out each time we try to tighten the strap. I am hopeful that you will replace the strap and buckle so we can safely haul our bikes. Dan Wilson On Sep 19, 2025, at 11:10 AM, Rack Attack wrote:”

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(Online Store) - Posted 1 month ago

“Nice rack and great value for the money but I had to send back as it to high with the ramp design and I couldn't drop the tailgate with rack in down position without it hitting tyhe tailgate. If it works for your set up great value and easy to put together.”

Helpful Report

(Online Store) - Posted 1 month ago

“I took my SUV into this location to install a tow assembly for my Seadoo Trailer. The manager was very helpful and knowledgeable and the installation was completed in one day. When I picked up my vehicle the manager took time to show me how to remove the tow assembly from my vehicle and gave me other pointers which were much appreciated. After I picked up my vehicle I took it to a local car wash for an "inside and outside" clean. The interior cleaning required me to leave the vehicle and turn off the motor. When the cleaning was completed I tried to restart the car but the motor would not restart. None of the car accessories (radio, lights, heater) would work either. I was about to call CAA when the car wash manager suggested that we check the electrical connections. We found the the connections had not been properly tightened by Rack Attack when they installed the tow assembly. Once the connectors were tightened the car worked immediately. I returned to the Rack Attack location and expressed my disappointment to the manager. But for this unfortunate but fully avoidable incident, I would have given my experience with this Rack Attack location a five star rating.”

Helpful Report

Posted 2 months ago

“Good service overall from the tech line that I call. Didnt receive any shipping tracking number and it was very complicated with Thule.”

Helpful Report

(Online Store) - Posted 3 months ago

“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”

Helpful Report

(Online Store) - Posted 11 months ago

“I had ordered yakima towers and the round bar adapters but only received the towers. I'm guessing they didn't have the adapters.. The order receipt reflected both but the final invoice and payment only reflected the towers. It was fast delivery but had to get the adapters from another store locally to make the rack usable.”

Helpful Report

(Online Store) - Posted 1 year ago

Good morning, We are terribly sorry about this! For some reason, the order only contained the Tracktowers when it came into our system. I'll reach out to you shortly so we can help[ resolve this issue. Thanks, Matt

Posted 1 year ago

“I am unfortunately not starting off with a great review :( I placed an order which gave me a decent ship date, but when I completed my order it said nothing was in stock. Tried to call their customer service number and email their team with no answer and no response...felt a bit mislead.”

Helpful Report

Posted 1 year ago

“Got the wrong 2 bike add on rack shipped to me .. I was so confident that RA sent me the proper unit I started installing w/o checking the tire cups til the end … Not good .. Hours of my own time lost other than a lesson well learned 😵‍💫”

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Posted 1 year ago

“There was a plastic piece already broken when we received the item”

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Posted 1 year ago

“We ordered from Calgary, we received the product with two dents. We contacted rack attack both calgary and toronto branch at laird, my husband drop off on april 12, to have it replaced. Until April 29 no response. I called the store, and the guy who that my husband is off. So they advised me to call the next day. My question is it’s brand new, we recieved it damaged. So we just want the unit to be replaced. Why we have to deal with the warranty. Called the main line 188 number . Two areas have dents.”

Helpful Report

Posted 1 year ago

Good morning Charity, We are sorry to hear about the situation with your cooler. I was able to get everything coordinated for you to swap your cooler for a new one. Sorry for the confusion with this situation. I'll be reaching out to you via email soon as well. Thanks and have a great day, Matt Rack Attack

Posted 1 year ago

“Ordering was easy, shipping was confused. The web site said it would be delivered on the 17th, important as I was out of town until then. I received an email with one UPS tracking saying it was going to be delivered on the 14th, nope. I checked the web site and my order showed backordered. I emailed RackAttack, they resoponded quickly saying the order shipped and provided another UPS trackinng number. The item finall showed up on the 18th. Customer service was resposive but not much help.”

Helpful Report

Posted 1 year ago

Hi Lars, Sorry to hear about he confusion. We are currently changing our website over, so it's possible that incorrect information was sent due to this, Either way, we apologize and will be reaching out to see how we can help resolve this issue. Thanks, Matt Rack Attack

Posted 1 year ago

“I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.”

Helpful Report

Posted 1 year ago

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

Helpful Report

Posted 1 year ago

“I never received an email that product had shipped. Somehow product was shipped without a street included so Canada post couldn’t deliver. I eventually got package by going to post office.”

Helpful Report

Posted 2 years ago

Ingo, thank you for your feedback, and I'm sorry to hear about the delivery issues. Upon checking your address, it does look like we don't have your street information. I'm glad to hear it got delivered regardless. Please let us know if there's anything else we can do for you.

Posted 2 years ago

“The good and the bad. The good is that the Thule roof rack is very good, sturdy, and assembles intuitively. The bad is that the people who fill the orders have probably never installed a roof rack. I ordered the entire kit for my new vehicle. But the mount parts I received did not look like the photos. I contacted rack attack three times, stating that I thought I had the wrong mounts. I was assured that I had the correct parts. But neither person really heard what I said, and just looked at the part number on the order form, which was the correct number, though not what I had received. I finally sent in photographs which confirmed that I had received the wrong parts. Of course they were replaced. If the helpdesk really knew the product, this would’ve been solved the first time I called. (But the roof rack should get five stars.)”

Helpful Report

Posted 2 years ago

Hi Patrick, I am very sorry to hear about this experience. I will be reaching out to speak to you more about this and to see how we can make your experience with Rack Attack a better one. Thanks, Matt Rack Attack

Posted 2 years ago

“Been almost a month and still haven’t gotten my product. Arrival date keeps getting pushed back. They send me this email to rate the product I never got. Horrible Update: I got my product…1 month later. I do have to say, Matt was on it and kept in contact. Refunded my shipping cost. It was nice to have someone that checked on it without me having to. Overall, good company. I wouldn’t buy from them if shipping to Hawaii though. Slowest shipping I ever had”

Helpful Report

Posted 2 years ago

Good morning, We are sorry to hear about this delay with your package. I will look into this and contact you via email asap! Thanks, Matt Rack Attack

Posted 2 years ago

“I was looking for a bike rack for my E bike. The bike rack that was sold to me does not work well with my Aventon E bike. I wanted to exchange it for a different rack, but he said the exchange period Had surpassed. The rack will work for one bike, but it does not work for 2E bikes.”

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Posted 2 years ago

“While it was convenient to purchase my Thule rack, the foot kit didn't arrive with the rack. Once I received the kit, it was missing the instruction book.”

Helpful Report

Posted 2 years ago

Good morning Ken, We are sorry to hear about this experience. It looks like we had to ship from 2 locations just based on availability of the kit. We are more than happy to send you some instructions, I'll email you directly. Thanks, Matt

Posted 2 years ago

“Prompt service. But they sent the wrong bike rack! Even though the sent the correct one, I had to take the very heavy wrong rack in the cumbersome box to a UPS store to return it.”

Helpful Report

Posted 2 years ago

Sean, We are sorry to hear about this issue. I will reach out to you to discuss further. Thanks, Matt Rack Attack

Posted 2 years ago

Rack Attack is rated 4.7 based on 4,937 reviews