Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,245 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm leaving a three-star review, but I want to make it clear that this is not because of Kevin at the Atlanta location. Kevin was friendly, helpful, and spent quite a bit of time with me. He even brought the display Thule Epos 3-bike rack outside so we could test it in my vehicle's hitch receiver. That was particularly important to me because about a year ago I tried a Yakima EXO system and its shank would not seat properly in my receiver. My three-star rating is about the overall buying experience and store policies. First, I would expect employees at a specialty rack retailer to have more detailed knowledge about the products and available configurations. I actually informed Kevin that the Thule Santu cargo box can be used on the Epos 3 while still accommodating one bike. He wasn't aware of that configuration. Second, when I wanted to verify whether my particular e-bike would work with the Epos 3/Santu combination, I asked whether the store could contact Thule for a definitive technical answer. Kevin told me he didn't have a direct contact or number for Thule. I don't consider that Kevin's fault; I think a specialty retailer should provide its employees with a way to obtain technical answers directly from the manufacturers whose products they sell. I ultimately called Thule myself. Their representative found the specific combined-load information I needed, and that information materially changed whether the configuration would work for me. I'm intentionally not including the technical details here. Rack Attack is a specialty retailer selling these systems, and I believe it should make that information available to its employees and customers rather than leaving the customer to research it independently. Third, and ultimately the reason I did not purchase from Rack Attack, was the return policy as it was explained to me. I was told that once I took the rack out of the box, installed it, and used it to determine whether everything fit properly, it would be final sale. I was not told about a possible 15% restocking option, which I later saw referenced in Rack Attack's published return policy. Either way, I would not be comfortable risking a substantial loss on a four-figure purchase simply because a fit or compatibility problem became apparent only after installation. I could have purchased the Epos 2 with lights from this location and taken it home today. I chose not to because I would rather purchase from a retailer such as REI, or directly from Thule, where I'm more comfortable with the return protection if a product doesn't fit properly and has not been damaged. Kevin, thank you for being friendly, patient, and spending so much time helping me. My decision not to purchase was not because of the way you treated me. It was ultimately because I am not comfortable with Rack Attack's policies and the level of technical support available to its employees.”

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Posted 3 weeks ago

“Need to shore up check-out data. Amount I originally I thought I was going to pay changed when it hit my credit card, it seems as if the sales tax did not calculate when I completed my purchase. Also, I received a couple of emails for a follow-up gift (A küat rack dock) but never received any follow up from Rack Attack.”

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(Online Store) - Posted 3 weeks ago

“I thought I be able to Order the 3 gun racks for My decked drawer System as they were still shown on the add. Evidently they’re not available anymore. I hope at some point they rethink the system and offer these racks again.”

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(Online Store) - Posted 2 months ago

“I ordered the stuff online without an indication that items were out of stock. I received an email that one of the items was out of stock and should be in stock in a few weeks. I agreed to wait. Around 3 weeks later, I reach out to ask about stock. I'm them told that it is in stock, but another item I ordered was also out of stock. They said it was also out of stock when I first ordered but neglected to inform me. So then I had to wait another week or more. Eventually I did receive all of my items, but the overall experience wasn't very pleasant.”

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(Online Store) - Posted 2 months ago

“when installing the rack into my 2" hitch receiver, the crank arm to tighten the rack to the receiver interferes with the wheels/supports, and the crank arm must be folded inwards, making it impossible to apply torque to tighten the rack to the receiver. As a result, the torque must be applied with the crank folded in effectively eliminating the value of the crank and making it difficult to secure the rack to the receiver. This is a major design flaw IMO.”

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(Online Store) - Posted 3 months ago

“Kinda frustrating experience. All worked out, doing their best, but felt like I was getting the run around without their staff truly looking into it. Thule was quite clear with me it would. Rack Attack seemed committed to the fit guide on the Thule website.”

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(Online Store) - Posted 4 months ago

Hi Matthew, Thank you for leaving your honest feedback and we can't agree with you enough. While we appreciate your understanding in our desire to only provide 100% guaranteed fits, we will strive to make sure we pay closer attention to these details. Rack Attack

Posted 4 months ago

“The landing pads you recommended for my model vehicle did not fit the Yakima cross bars which I supplied with my order.”

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(Online Store) - Posted 6 months ago

“in store got good service but didn't have everything I needed so ordered online. Issue with my order as not all the parts came with the order (missing one box). Was fix reasonably quickly but was still a hassle.”

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(Online Store) - Posted 11 months ago

“Unfortunately, we are having a problem with one of the one of the stabilizer straps that secures the bike to the stabilizer bar. The buckle constantly pops out, and while it is extremely difficult to insert it into its proper place, it pops out each time we try to tighten the strap. I am hopeful that you will replace the strap and buckle so we can safely haul our bikes. Dan Wilson On Sep 19, 2025, at 11:10 AM, Rack Attack wrote:”

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(Online Store) - Posted 1 year ago

“Nice rack and great value for the money but I had to send back as it to high with the ramp design and I couldn't drop the tailgate with rack in down position without it hitting tyhe tailgate. If it works for your set up great value and easy to put together.”

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(Online Store) - Posted 1 year ago

“I took my SUV into this location to install a tow assembly for my Seadoo Trailer. The manager was very helpful and knowledgeable and the installation was completed in one day. When I picked up my vehicle the manager took time to show me how to remove the tow assembly from my vehicle and gave me other pointers which were much appreciated. After I picked up my vehicle I took it to a local car wash for an "inside and outside" clean. The interior cleaning required me to leave the vehicle and turn off the motor. When the cleaning was completed I tried to restart the car but the motor would not restart. None of the car accessories (radio, lights, heater) would work either. I was about to call CAA when the car wash manager suggested that we check the electrical connections. We found the the connections had not been properly tightened by Rack Attack when they installed the tow assembly. Once the connectors were tightened the car worked immediately. I returned to the Rack Attack location and expressed my disappointment to the manager. But for this unfortunate but fully avoidable incident, I would have given my experience with this Rack Attack location a five star rating.”

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Posted 1 year ago

“Good service overall from the tech line that I call. Didnt receive any shipping tracking number and it was very complicated with Thule.”

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(Online Store) - Posted 1 year ago

“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”

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(Online Store) - Posted 1 year ago

“I had ordered yakima towers and the round bar adapters but only received the towers. I'm guessing they didn't have the adapters.. The order receipt reflected both but the final invoice and payment only reflected the towers. It was fast delivery but had to get the adapters from another store locally to make the rack usable.”

Helpful Report

(Online Store) - Posted 1 year ago

Good morning, We are terribly sorry about this! For some reason, the order only contained the Tracktowers when it came into our system. I'll reach out to you shortly so we can help[ resolve this issue. Thanks, Matt

Posted 1 year ago

“I am unfortunately not starting off with a great review :( I placed an order which gave me a decent ship date, but when I completed my order it said nothing was in stock. Tried to call their customer service number and email their team with no answer and no response...felt a bit mislead.”

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Posted 2 years ago

“Got the wrong 2 bike add on rack shipped to me .. I was so confident that RA sent me the proper unit I started installing w/o checking the tire cups til the end … Not good .. Hours of my own time lost other than a lesson well learned 😵‍💫”

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Posted 2 years ago

“There was a plastic piece already broken when we received the item”

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Posted 2 years ago

“We ordered from Calgary, we received the product with two dents. We contacted rack attack both calgary and toronto branch at laird, my husband drop off on april 12, to have it replaced. Until April 29 no response. I called the store, and the guy who that my husband is off. So they advised me to call the next day. My question is it’s brand new, we recieved it damaged. So we just want the unit to be replaced. Why we have to deal with the warranty. Called the main line 188 number . Two areas have dents.”

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Posted 2 years ago

Good morning Charity, We are sorry to hear about the situation with your cooler. I was able to get everything coordinated for you to swap your cooler for a new one. Sorry for the confusion with this situation. I'll be reaching out to you via email soon as well. Thanks and have a great day, Matt Rack Attack

Posted 2 years ago

“Ordering was easy, shipping was confused. The web site said it would be delivered on the 17th, important as I was out of town until then. I received an email with one UPS tracking saying it was going to be delivered on the 14th, nope. I checked the web site and my order showed backordered. I emailed RackAttack, they resoponded quickly saying the order shipped and provided another UPS trackinng number. The item finall showed up on the 18th. Customer service was resposive but not much help.”

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Posted 2 years ago

Hi Lars, Sorry to hear about he confusion. We are currently changing our website over, so it's possible that incorrect information was sent due to this, Either way, we apologize and will be reaching out to see how we can help resolve this issue. Thanks, Matt Rack Attack

Posted 2 years ago

“I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 5,245 reviews