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Rack Attack Reviews

4.8 Rating 4,363 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,363 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 15th April 2024

Rack Attack 5 star review on 12th April 2024

Rack Attack 5 star review on 12th April 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, shipping was confused. The web site said it would be delivered on the 17th, important as I was out of town until then. I received an email with one UPS tracking saying it was going to be delivered on the 14th, nope. I checked the web site and my order showed backordered. I emailed RackAttack, they resoponded quickly saying the order shipped and provided another UPS trackinng number. The item finall showed up on the 18th. Customer service was resposive but not much help.”

Posted 1 month ago

Hi Lars, Sorry to hear about he confusion. We are currently changing our website over, so it's possible that incorrect information was sent due to this, Either way, we apologize and will be reaching out to see how we can help resolve this issue. Thanks, Matt Rack Attack

Posted 2 weeks ago

“I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.”

Posted 3 months ago

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

Posted 5 months ago

“I never received an email that product had shipped. Somehow product was shipped without a street included so Canada post couldn’t deliver. I eventually got package by going to post office.”

Posted 6 months ago

Ingo, thank you for your feedback, and I'm sorry to hear about the delivery issues. Upon checking your address, it does look like we don't have your street information. I'm glad to hear it got delivered regardless. Please let us know if there's anything else we can do for you.

Posted 6 months ago

“The good and the bad. The good is that the Thule roof rack is very good, sturdy, and assembles intuitively. The bad is that the people who fill the orders have probably never installed a roof rack. I ordered the entire kit for my new vehicle. But the mount parts I received did not look like the photos. I contacted rack attack three times, stating that I thought I had the wrong mounts. I was assured that I had the correct parts. But neither person really heard what I said, and just looked at the part number on the order form, which was the correct number, though not what I had received. I finally sent in photographs which confirmed that I had received the wrong parts. Of course they were replaced. If the helpdesk really knew the product, this would’ve been solved the first time I called. (But the roof rack should get five stars.)”

Posted 7 months ago

Hi Patrick, I am very sorry to hear about this experience. I will be reaching out to speak to you more about this and to see how we can make your experience with Rack Attack a better one. Thanks, Matt Rack Attack

Posted 7 months ago

“Been almost a month and still haven’t gotten my product. Arrival date keeps getting pushed back. They send me this email to rate the product I never got. Horrible Update: I got my product…1 month later. I do have to say, Matt was on it and kept in contact. Refunded my shipping cost. It was nice to have someone that checked on it without me having to. Overall, good company. I wouldn’t buy from them if shipping to Hawaii though. Slowest shipping I ever had”

Posted 7 months ago

Good morning, We are sorry to hear about this delay with your package. I will look into this and contact you via email asap! Thanks, Matt Rack Attack

Posted 7 months ago

“I was looking for a bike rack for my E bike. The bike rack that was sold to me does not work well with my Aventon E bike. I wanted to exchange it for a different rack, but he said the exchange period Had surpassed. The rack will work for one bike, but it does not work for 2E bikes.”

Posted 7 months ago

“While it was convenient to purchase my Thule rack, the foot kit didn't arrive with the rack. Once I received the kit, it was missing the instruction book.”

Posted 8 months ago

Good morning Ken, We are sorry to hear about this experience. It looks like we had to ship from 2 locations just based on availability of the kit. We are more than happy to send you some instructions, I'll email you directly. Thanks, Matt

Posted 7 months ago

“Prompt service. But they sent the wrong bike rack! Even though the sent the correct one, I had to take the very heavy wrong rack in the cumbersome box to a UPS store to return it.”

Posted 10 months ago

Sean, We are sorry to hear about this issue. I will reach out to you to discuss further. Thanks, Matt Rack Attack

Posted 10 months ago

“Unfortunately, I did not receive my package with UPS.”

Posted 1 year ago

Hi Rebecca, We are sorry to hear that UPS has lost your package! Our Ecommerce team has been in touch and will be happy to help you resolve this issue! Best, Eric

Posted 1 year ago

“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”

Posted 1 year ago

Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack

Posted 1 year ago

“Haven't received the bars yet. Delivery apparently delayed.”

Posted 1 year ago

Hi Renato, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be in contact shortly with more information. Best, Eric

Posted 1 year ago

“Haven't received it yet. It's been delayed twice now.”

Posted 1 year ago

Hi Peter, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“Unfortunately, the Carbo Box was damaged during drop shipment from Thule and so shipment was not accepted. Currently the order is in limbo because the 3rd party shipper Pilot Freight services needs to get a return authorization from another third party instead of being able to get one from the original purchasing party Rack Attack. It would be better for the customer if any damage shipment issues could be resolved by the selling party instead of the shipping services. It would make customers happier if replacements can be sent out before the damaged goods arrive back at the original destination”

Posted 1 year ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be contacting you shortly with more information. Best, Eric

Posted 1 year ago

“At first I talked to a sale-man in Vancouver who was suppose to check the availability and call me back - he never did call back. I called many time and ended up being at the main office so they were transferring me in Vancouver... I got the rack - I need to try it on now but it was a long process and a lot of phone call...”

Posted 1 year ago

Hi Karine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“Hasn't arrived so unable to determine good, bad, or otherwise. All I can say is shipping is terrible.”

Posted 1 year ago

Hi Patrick, I was looking into your order and it looks like it was delivered yesterday. I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“I ordered the Dometic Slide Mount kit 35/40/45 but received 50/55/60. Usually bigger is better but not in this case as space is limited where intended to install. I am still waiting on the fridge/cooler to arrive to confirm fit before returning for size ordered. Can’t blame Rack Attack for the mix up as the order comes direct from manufacturer.”

Posted 1 year ago

Hi Robert, We apologize for the mix-up with your product! I will be in touch shortly with more information! Best, Eric

Posted 1 year ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

Posted 1 year ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 1 year ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

Posted 1 year ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“Customer service. The on line person was willing, but had limited experience (trainee). The phone number provided led to a voice mail that was returned once by email, but on other occasions rang forever. When I mentioned this in an email exchange, I was told, "they are very busy". Also of note, I was informed twice that the Thule probar was incompatible with the Hullavator system. The Hullavator's installation manual has installation instructions for the probar. I found the correct information on a competitor's site. Fortunately, you had what i wanted in stock and at a better price. I like your site's layout and ease of use, and everything i ordered got shipped same day and arrived ahead of schedule.”

Posted 1 year ago

Hi Margaret, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

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Rack Attack is rated 4.8 based on 4,363 reviews