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Rack Attack Reviews

4.8 Rating 4,379 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 4th May 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 22nd April 2024

Rack Attack 5 star review on 15th April 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI there, I found your front end ordering service to be very good. Questions and then actually placing the order. Unfortunately, I received my new Evo bars without instructions. It appeared that the box had been opened at some point before it was shipped to me. An hour project turned into 3 hours with 2 calls to your support staff where unfortunately I was on hold for 5-10 minutes. One question had to do with the rubberized strip that comes as one piece. Not realizing that it needed to be torn in half. That was the first call. My second problem was getting the gaskets in place. Tried warm soapy water. Nothing seemed to work then another call to support to find out that they are simply pressed in. I sort of thought that the first guy I talked to might have shared that with me. But not. So unfortunately your score went from 5 to 3. I've had Tulle racks for over ten years on 3 different cars so it was not my first time with an install. Just FYI”

Posted 2 years ago

Hi William, Sorry to hear about your experience. We have reached out to see if there is anything we can do to make this better! Best regards, Blaze Rack Attack

Posted 2 years ago

“Everything else ( speed , timing, original price) were good...However Too much money charged for shipping!”

Posted 2 years ago

Jean, We are sorry that we didn't reach your expectations, in reference to our shipping cost. If you are planning to order with us again, please reach out and we can waive the shipping cost. Thanks, Matt

Posted 2 years ago

“My Thule Bars were missing pieces. It was an open box which means it was purchased and returned and then resold without checking if all parts were present.”

Posted 2 years ago

Jacob, Sorry about this! We do inspect the open box items, but sometimes things can slip past us. We are more than happy to send you any parts you are missing! I will email you immediately. Thanks, Matt Rack Attack

Posted 2 years ago

“I have not received my rack attachments yet. Rack Attack was very prompt filling the order but unfortunately Canada Post has been very slow.”

Posted 2 years ago

Renee, I am very sorry about the delay in your product's shipping time. I will reach out to you immediately! Thanks, Matt Rack Attack

Posted 2 years ago

“Shipped wrong item but corrected the issue right away and sent the right item on its way”

Posted 2 years ago

Xiwen, Sorry to hear about this situation. I will be reaching out to you directly to speak further on the matter. Thanks, Matt Rack Attack

Posted 2 years ago

“Decent service. Weird name.”

Posted 2 years ago

Hi James, Thank you for your feedback. I'm glad to hear you've appreciated our service but there is not much we can do about our name. At least it will stick in your mind if you need us again? Do reach out if there is anything else we can do for you. All the best and a happy new year! Blaze

Posted 2 years ago

“A critical part required to mount up my rack was not recommended via the make/model search. Bummer.”

Posted 2 years ago

James, We are sorry to hear this and would love to help you out! I will reach out to you via email right away to get this figured out for you! Thanks, Matt Rack Attack

Posted 2 years ago

“Good online ordering system. Good execution of taking my money and sending me emails. My order of 4 separate items arrived in two shipments. The first shipment went off without a hitch. The second shipment was delayed. I noticed a spam email, called the BC store. The person answering said an alert was put on my account to call me about the spam email, but couldn't understand why no one had responded to the alert on my account. The agent told me they would call me back. No reply for a whole week. I called again a week later and spoke to an agent to enquire where the second shipment was. I was told I would be called back after they looked into it. Never received a callback. The second shipment simply arrived on my doorstep 2 weeks after the first shipment.”

Posted 2 years ago

Barry, We are very sorry about the bad communication surrounding your order. I will look into why this was handled this way and why we didn't call you back when we said we would, as this is not acceptable. I will reach out to you shortly to see how we can make your experience a better one! Thanks, Matt Rack Attack

Posted 2 years ago

“I bought a Kuat Sherpa 2.0 Bike rack of Open Box, actually brand new. A lightweight hitch rack with some nice features and a good-looking powder coat finish. The customer service is very professional and patient when shopping online there for the first time.”

Posted 2 years ago

“I am waiting to install it, as the hitch receiver was for the wrong model of Jeep Cherokee, so I had to send it back.”

Posted 2 years ago

Bill, I am sorry to hear the rack you ordered did not work out for you. I'd love to hear more about the situation that led to your review score and to see how we can improve your experience. I will contacting you right away to get this figured out! Thanks, Matt Rack Attack

Posted 2 years ago

“This rack is sturdy and easy to set up and load our bikes onto. We have ebikes with fat tires. The tire straps are not long enough to fit around the fat tires. Considering the cost of the rack I would suggest that you include the longer tire straps or at least let us know that the rack is not ready for two fat tire bikes. Then we could have ordered the proper length of straps to fit our bikes when we ordered the rack. With the shipping it will now cost me $92.00 to get one set of longer straps to fit our bikes”

Posted 2 years ago

“a full 3, Pros: Stellar Customer Service agent. Cons: Have not received my full order, Parts can be marked as out of stock instead of taking customers for a ride : ) Also took a long time to reach customer service.”

Posted 2 years ago

Raul, We are very sorry if the website did not reflect our inventory correctly. Sometimes we have more live orders than stock and if you order at that time, it may not show as out of stock yet, but we are always working to make improvements to our website and I will pass along the feedback. We did email you about the item being out of stock the day you ordered it, so we always try to be on top of our communication. Please let me know if there is anything I can do for you to help make this experience a more positive one! Thanks, Matt Rack Attack

Posted 2 years ago

“I am still waiting for BaseClip 197 (Set of 2).”

Posted 2 years ago

Hi Robert, Thank you for your review. We are sorry about the delays with one of the products. One of my colleagues will reach out to give you the latest update - we are unfortunately still experiencing supply issues. I appreciate your patience and understanding. Best regards, Blaze, Rack Attack

Posted 2 years ago

“Basically good bur for our Rad ebikes they still aren't long enough. I can strap one tire in but then the other doesnt reach. I had to bolt the fat tire straps on to the old straps to make them long enough. I think its has to do with length of bike placing one tire longer away from strap connection and large tire size”

Posted 2 years ago

Hi Kirk, I have reached out to you via email to learn more about the situation with your bike rack and to try to help find a solution, but I have not heard back yet. Please email me back at your convenience and we will get this figured out for you! Thanks, Matt

Posted 2 years ago

“Item came in a timely manner. Shipping and handling fee was a little high.”

Posted 2 years ago

James, I emailed you about this situation, but never heard back. I just wanted to reach out again to apologize for your experience and to see if there is anything we can do to make it a better one. Please feel free to reach back out to me and I will be happy to help! Thanks, Matt Rack Attack

Posted 2 years ago

“The kit came in with 2 missing caps for the bars. Contacted customer service and was told those will be shipped out asap. It's been a week and no tracking number, nothing.”

Posted 2 years ago

Hi Nikolai, Apologies for the delay. The replacement parts were shipped to you today via Next Day service. Please reach out if there is anything else we can do. Blaze, Rack Attack

Posted 2 years ago

“I apologize for the review but I need to be honest about the experience. Store personnel are very hard to reach by phone. There is no such thing as a quick information exchange. The number that is attached to the order confirmation is answered, but it is someone in Oregon who has no information about the East Coast inventory etc. It's really odd. I made a mistake when I ordered. The mistake was not caught during order review even though my vehicle information was provided. Once I realized the mistake it was corrected fairly quickly with an RA and then a credit to my card. Good so far. The item I needed was on backorder. I incorrectly assumed that you would let me know when the item was back in stock so that my order could be filled. That was not the case. From your RA perspective when my return was processed, my order was completed..even though I never received a complete rack system. Again, more emails to figure that out. The people I dealt with are all courteous and helpful when you reach them, but the difficulty of getting through was not what I needed to experience. I did not feel like RA was accessible enough. Maybe that is because it's more focused on retail business? I don't know.”

Posted 2 years ago

Hi Michael, I'm sorry to hear about your experience. My colleague has reached out to see what we can do to help. Best regards, Blaze

Posted 2 years ago

“4/5 Service is fine, but the rack itself has some serious constraints that weren't mentioned on the site: when stowed, the arms protrude toward, and press against, my bumper. I can't stow and lock the rack as intended -- I'm probably going to need to fashion something together to perform that task. This is less than ideal.”

Posted 2 years ago

“Unfortunately we can’t use the parts we received as we are still waiting for the rest of the order… hard to give a review”

Posted 2 years ago

Hi Wendy, Thank you for your feedback. I see a part of your order is waitlisted and I hope our team provided some clarity around why we are experiencing delays and how our backorders work. I understand you are not happy with receiving only the part of the order, so please reach out if we didn't provide the correct information and if there is anything we can do to upgrade your 3-star shopping experience into 5 stars. Even with limited stock, we still want to make sure our customers are as happy as possible, so please accept my apologies for that not happening. Best regards, Blaze, Rack Attack

Posted 2 years ago

“The people I dealt with seemed to be behind the ball. I paid for new Yakima towers and had to settle with an open box even though a new one was available if I walked into their store 300 miles away. The towers had a steep learning curve to install but have them attached and are rock solid. The torque wrench in the box was defective and later replaced. In all it took 2 weeks to arrive. 3 to 4 stars”

Posted 2 years ago

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Rack Attack is rated 4.8 based on 4,379 reviews