Good online ordering system. Good execution of taking my money and sending me emails. My order of 4 separate items arrived in two shipments. The first shipment went off without a hitch. The second shipment was delayed. I noticed a spam email, called the BC store. The person answering said an alert was put on my account to call me about the spam email, but couldn't understand why no one had responded to the alert on my account. The agent told me they would call me back. No reply for a whole week. I called again a week later and spoke to an agent to enquire where the second shipment was. I was told I would be called back after they looked into it. Never received a callback. The second shipment simply arrived on my doorstep 2 weeks after the first shipment.