Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,192 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good and the bad. The good is that the Thule roof rack is very good, sturdy, and assembles intuitively. The bad is that the people who fill the orders have probably never installed a roof rack. I ordered the entire kit for my new vehicle. But the mount parts I received did not look like the photos. I contacted rack attack three times, stating that I thought I had the wrong mounts. I was assured that I had the correct parts. But neither person really heard what I said, and just looked at the part number on the order form, which was the correct number, though not what I had received. I finally sent in photographs which confirmed that I had received the wrong parts. Of course they were replaced. If the helpdesk really knew the product, this would’ve been solved the first time I called. (But the roof rack should get five stars.)”

Helpful Report

Posted 2 years ago

Hi Patrick, I am very sorry to hear about this experience. I will be reaching out to speak to you more about this and to see how we can make your experience with Rack Attack a better one. Thanks, Matt Rack Attack

Posted 2 years ago

“Been almost a month and still haven’t gotten my product. Arrival date keeps getting pushed back. They send me this email to rate the product I never got. Horrible Update: I got my product…1 month later. I do have to say, Matt was on it and kept in contact. Refunded my shipping cost. It was nice to have someone that checked on it without me having to. Overall, good company. I wouldn’t buy from them if shipping to Hawaii though. Slowest shipping I ever had”

Helpful Report

Posted 2 years ago

Good morning, We are sorry to hear about this delay with your package. I will look into this and contact you via email asap! Thanks, Matt Rack Attack

Posted 2 years ago

“I was looking for a bike rack for my E bike. The bike rack that was sold to me does not work well with my Aventon E bike. I wanted to exchange it for a different rack, but he said the exchange period Had surpassed. The rack will work for one bike, but it does not work for 2E bikes.”

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Posted 2 years ago

“While it was convenient to purchase my Thule rack, the foot kit didn't arrive with the rack. Once I received the kit, it was missing the instruction book.”

Helpful Report

Posted 2 years ago

Good morning Ken, We are sorry to hear about this experience. It looks like we had to ship from 2 locations just based on availability of the kit. We are more than happy to send you some instructions, I'll email you directly. Thanks, Matt

Posted 2 years ago

“Prompt service. But they sent the wrong bike rack! Even though the sent the correct one, I had to take the very heavy wrong rack in the cumbersome box to a UPS store to return it.”

Helpful Report

Posted 3 years ago

Sean, We are sorry to hear about this issue. I will reach out to you to discuss further. Thanks, Matt Rack Attack

Posted 3 years ago

“Unfortunately, I did not receive my package with UPS.”

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Posted 3 years ago

Hi Rebecca, We are sorry to hear that UPS has lost your package! Our Ecommerce team has been in touch and will be happy to help you resolve this issue! Best, Eric

Posted 3 years ago

“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”

Helpful Report

Posted 3 years ago

Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack

Posted 3 years ago

“Haven't received the bars yet. Delivery apparently delayed.”

Helpful Report

Posted 3 years ago

Hi Renato, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“Haven't received it yet. It's been delayed twice now.”

Helpful Report

Posted 3 years ago

Hi Peter, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Unfortunately, the Carbo Box was damaged during drop shipment from Thule and so shipment was not accepted. Currently the order is in limbo because the 3rd party shipper Pilot Freight services needs to get a return authorization from another third party instead of being able to get one from the original purchasing party Rack Attack. It would be better for the customer if any damage shipment issues could be resolved by the selling party instead of the shipping services. It would make customers happier if replacements can be sent out before the damaged goods arrive back at the original destination”

Helpful Report

Posted 3 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be contacting you shortly with more information. Best, Eric

Posted 3 years ago

“At first I talked to a sale-man in Vancouver who was suppose to check the availability and call me back - he never did call back. I called many time and ended up being at the main office so they were transferring me in Vancouver... I got the rack - I need to try it on now but it was a long process and a lot of phone call...”

Helpful Report

Posted 3 years ago

Hi Karine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Hasn't arrived so unable to determine good, bad, or otherwise. All I can say is shipping is terrible.”

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Posted 3 years ago

Hi Patrick, I was looking into your order and it looks like it was delivered yesterday. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“I ordered the Dometic Slide Mount kit 35/40/45 but received 50/55/60. Usually bigger is better but not in this case as space is limited where intended to install. I am still waiting on the fridge/cooler to arrive to confirm fit before returning for size ordered. Can’t blame Rack Attack for the mix up as the order comes direct from manufacturer.”

Helpful Report

Posted 3 years ago

Hi Robert, We apologize for the mix-up with your product! I will be in touch shortly with more information! Best, Eric

Posted 3 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

Helpful Report

Posted 3 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 3 years ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

Helpful Report

Posted 3 years ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Customer service. The on line person was willing, but had limited experience (trainee). The phone number provided led to a voice mail that was returned once by email, but on other occasions rang forever. When I mentioned this in an email exchange, I was told, "they are very busy". Also of note, I was informed twice that the Thule probar was incompatible with the Hullavator system. The Hullavator's installation manual has installation instructions for the probar. I found the correct information on a competitor's site. Fortunately, you had what i wanted in stock and at a better price. I like your site's layout and ease of use, and everything i ordered got shipped same day and arrived ahead of schedule.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“It was impossible to contact someone to change my form of payment. Too automated. Other than that it was fine.”

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Posted 4 years ago

Hi Roderick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“I found the navigation of the website clumsy. Everytime I wanted some slight change I had to go back to the very beginning in selecting the rack, rather than just one step back. However, shipping was very quick.”

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Posted 4 years ago

Hi Carol, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 4 years ago

“I have not received all of my order. The second portion of the order is unaccounted for as far as I know.”

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Posted 4 years ago

Hi Teddy, I apologize that you did not have a good experience, that's not what we want for our customers! I looked into your order for you and the second portion of your order was shipped from a different location for stock purposes. Best, Eric

Posted 4 years ago

“Item n est pas compatible. Je veux un remboursement. Et vérifier dans vos dossier, il semble que j ai été facturé à 2 reprises pour le même item”

Helpful Report

Posted 4 years ago

Hi Nadine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. All the products you purchased are compatible with one another. If you would like help with installation we would be happy to help! Best, Eric

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,192 reviews