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Rack Attack Reviews

4.8 Rating 4,379 Reviews

94 %

of reviewers recommend Rack Attack

Company Reviews

Product Reviews

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 5th May 2024

Rack Attack 5 star review on 4th May 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 28th April 2024

Rack Attack 5 star review on 22nd April 2024

Rack Attack 5 star review on 15th April 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service. The on line person was willing, but had limited experience (trainee). The phone number provided led to a voice mail that was returned once by email, but on other occasions rang forever. When I mentioned this in an email exchange, I was told, "they are very busy". Also of note, I was informed twice that the Thule probar was incompatible with the Hullavator system. The Hullavator's installation manual has installation instructions for the probar. I found the correct information on a competitor's site. Fortunately, you had what i wanted in stock and at a better price. I like your site's layout and ease of use, and everything i ordered got shipped same day and arrived ahead of schedule.”

Posted 1 year ago

Hi Margaret, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“It was impossible to contact someone to change my form of payment. Too automated. Other than that it was fine.”

Posted 1 year ago

Hi Roderick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“I found the navigation of the website clumsy. Everytime I wanted some slight change I had to go back to the very beginning in selecting the rack, rather than just one step back. However, shipping was very quick.”

Posted 1 year ago

Hi Carol, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“I have not received all of my order. The second portion of the order is unaccounted for as far as I know.”

Posted 1 year ago

Hi Teddy, I apologize that you did not have a good experience, that's not what we want for our customers! I looked into your order for you and the second portion of your order was shipped from a different location for stock purposes. Best, Eric

Posted 1 year ago

“Item n est pas compatible. Je veux un remboursement. Et vérifier dans vos dossier, il semble que j ai été facturé à 2 reprises pour le même item”

Posted 1 year ago

Hi Nadine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. All the products you purchased are compatible with one another. If you would like help with installation we would be happy to help! Best, Eric

Posted 1 year ago

“They were knowledgeable the people were nice but they neglected to tell me when they offered to install the rack that the cost was. $150. The problem was once I got there there was no way to bring the pod home without the install.”

Posted 1 year ago

Hi Dale, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 1 year ago

“I contacted you through your website... still awaiting a reply (?)”

Posted 1 year ago

Hi Benj, I've reached out to figure this out for you. It looks like our response might have gotten lost on the way to you. Best, Blaze Rack Attack

Posted 1 year ago

“Easy to order, fast shipping. I would have liked to been told that the product I received was previously used.”

Posted 1 year ago

Hi Edward, All products sold as new are unused products. I will be reaching out shortly for more information to find out if there was a manufacturer defect. Best, Eric

Posted 1 year ago

“I had some help to pick out the rack for me. It was a little time consuming to put together because the attached instructions were vague. Look forward to using it soon.”

Posted 1 year ago

Hi Betty, We are sorry to hear the instructions were giving you some trouble! Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“Hi Rack Attack Team, I just received the rack, so have no comment on it yet. However, I did not receive a response to my email request. After I had bought the rack and bars, I realized that I had not requested the military discount. I had sent an email asking if the amount paid could be adjusted. No response.”

Posted 1 year ago

Hi Kevin, Thank you for your feedback. We did receive and respond to your original message but it might have gone to your spam folder. I'll reach out to you directly again. Apologies for any inconvenience that might have caused. Best regards, Blaze Rack Attack

Posted 1 year ago

“I can’t give you a review of the product as I have not received my order yet : Trevor H”

Posted 1 year ago

Hi Trevor, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 1 year ago

“The Yakima rack clips arrived quickly but the package was not taped closed so could have easily fallen out. So I had to only give 3 stars.”

Posted 1 year ago

Hi Kerry, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“I was shipped the wrong item, but the service was exemplary.”

Posted 1 year ago

Hi Robert, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly for more information. Best, Eric

Posted 1 year ago

“Still waiting on my order.”

Posted 1 year ago

Hi Jason, Let me look into this for you so we can get you your product as soon as possible! Best, Eric

Posted 1 year ago

“The clerk at the store wasnt very friendly. After receiving the part in the mail it didn't fit properly.”

Posted 1 year ago

Hi Glenn, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues so I will be reaching out to you shortly. Best, Eric

Posted 1 year ago

“I ordered the round bars and unfortunately the installation instructions are not complete for those bars. I have put it down until I can figure it out.”

Posted 1 year ago

Abby, We are happy to send you whatever instructions are missing from your order. We also have many online videos to show how installs are done, as well as a team of Rack experts that can answer any questions you have. I will reach out to see how I can help you. Thanks, Matt

Posted 1 year ago

“The strap could’ve been put in an envelope. Shipping was expensive.Tough to get parts at this point in time. So I should be happy just to find one in Canada.”

Posted 1 year ago

Quentin, I am sorry to hear you feel our shipping was too high. Upon checking the rates, we simply charged you what it costs us to ship these items. I will reach out to you to see speak more about your experience. Thanks, Matt

Posted 1 year ago

“One of the packages arrived in very bad shape and it seemed like I was missing half the instructions...I have not received the locks.”

Posted 2 years ago

Farrell, I am sorry to hear about the condition your package arrived in, and that you are missing the locks. I will reach out to you right away to get this resolved. Thanks, Matt Rack Attack

Posted 2 years ago

“When I called and spoke with a person to verify that the rack would fit my car she told me that she didn’t know and to visit the nearest store. She told me the nearest store was in Portland. I live north of Seattle so that wasn’t an option. I’m perplexed as to why she couldn’t answer my question. Seems like a pretty straightforward question. I installed the rack but I’m still no sure it’s the right one for my car. In addition, the directions from the manufacture were terrible.”

Posted 2 years ago

Mark, I am sorry to hear about this experience. Our team should have gotten you to someone who would be able to assist you. I will reach out to you right away! Thanks, Matt

Posted 2 years ago

“Received the wrong part for my vehicle (maybe my fault maybe not) but called to confirm whether it was right for my truck and it seemed like the person I spoke with knew nothing about rhino racks.”

Posted 2 years ago

Luis, I am sorry to hear about your experience. I will reach out to you immediately to help you out! Thanks, Matt Rack Attack

Posted 2 years ago

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Rack Attack is rated 4.8 based on 4,379 reviews