Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I did not receive my package with UPS.”

Helpful Report

Posted 2 years ago

Hi Rebecca, We are sorry to hear that UPS has lost your package! Our Ecommerce team has been in touch and will be happy to help you resolve this issue! Best, Eric

Posted 2 years ago

“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”

Helpful Report

Posted 2 years ago

Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack

Posted 2 years ago

“Haven't received the bars yet. Delivery apparently delayed.”

Helpful Report

Posted 3 years ago

Hi Renato, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“Haven't received it yet. It's been delayed twice now.”

Helpful Report

Posted 3 years ago

Hi Peter, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Unfortunately, the Carbo Box was damaged during drop shipment from Thule and so shipment was not accepted. Currently the order is in limbo because the 3rd party shipper Pilot Freight services needs to get a return authorization from another third party instead of being able to get one from the original purchasing party Rack Attack. It would be better for the customer if any damage shipment issues could be resolved by the selling party instead of the shipping services. It would make customers happier if replacements can be sent out before the damaged goods arrive back at the original destination”

Helpful Report

Posted 3 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be contacting you shortly with more information. Best, Eric

Posted 3 years ago

“At first I talked to a sale-man in Vancouver who was suppose to check the availability and call me back - he never did call back. I called many time and ended up being at the main office so they were transferring me in Vancouver... I got the rack - I need to try it on now but it was a long process and a lot of phone call...”

Helpful Report

Posted 3 years ago

Hi Karine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Hasn't arrived so unable to determine good, bad, or otherwise. All I can say is shipping is terrible.”

Helpful Report

Posted 3 years ago

Hi Patrick, I was looking into your order and it looks like it was delivered yesterday. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“I ordered the Dometic Slide Mount kit 35/40/45 but received 50/55/60. Usually bigger is better but not in this case as space is limited where intended to install. I am still waiting on the fridge/cooler to arrive to confirm fit before returning for size ordered. Can’t blame Rack Attack for the mix up as the order comes direct from manufacturer.”

Helpful Report

Posted 3 years ago

Hi Robert, We apologize for the mix-up with your product! I will be in touch shortly with more information! Best, Eric

Posted 3 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

Helpful Report

Posted 3 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 3 years ago

“Long time customer. Vancouver was great in the 90s Mississauga store is inept Coquitlam store just saved the day.”

Helpful Report

Posted 3 years ago

Hi Richard, I apologize that you did not have a good experience, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“Customer service. The on line person was willing, but had limited experience (trainee). The phone number provided led to a voice mail that was returned once by email, but on other occasions rang forever. When I mentioned this in an email exchange, I was told, "they are very busy". Also of note, I was informed twice that the Thule probar was incompatible with the Hullavator system. The Hullavator's installation manual has installation instructions for the probar. I found the correct information on a competitor's site. Fortunately, you had what i wanted in stock and at a better price. I like your site's layout and ease of use, and everything i ordered got shipped same day and arrived ahead of schedule.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“It was impossible to contact someone to change my form of payment. Too automated. Other than that it was fine.”

Helpful Report

Posted 3 years ago

Hi Roderick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“I found the navigation of the website clumsy. Everytime I wanted some slight change I had to go back to the very beginning in selecting the rack, rather than just one step back. However, shipping was very quick.”

Helpful Report

Posted 3 years ago

Hi Carol, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“I have not received all of my order. The second portion of the order is unaccounted for as far as I know.”

Helpful Report

Posted 3 years ago

Hi Teddy, I apologize that you did not have a good experience, that's not what we want for our customers! I looked into your order for you and the second portion of your order was shipped from a different location for stock purposes. Best, Eric

Posted 3 years ago

“Item n est pas compatible. Je veux un remboursement. Et vérifier dans vos dossier, il semble que j ai été facturé à 2 reprises pour le même item”

Helpful Report

Posted 3 years ago

Hi Nadine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. All the products you purchased are compatible with one another. If you would like help with installation we would be happy to help! Best, Eric

Posted 3 years ago

“They were knowledgeable the people were nice but they neglected to tell me when they offered to install the rack that the cost was. $150. The problem was once I got there there was no way to bring the pod home without the install.”

Helpful Report

Posted 3 years ago

Hi Dale, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

“I contacted you through your website... still awaiting a reply (?)”

Helpful Report

Posted 3 years ago

Hi Benj, I've reached out to figure this out for you. It looks like our response might have gotten lost on the way to you. Best, Blaze Rack Attack

Posted 3 years ago

“Easy to order, fast shipping. I would have liked to been told that the product I received was previously used.”

Helpful Report

Posted 3 years ago

Hi Edward, All products sold as new are unused products. I will be reaching out shortly for more information to find out if there was a manufacturer defect. Best, Eric

Posted 3 years ago

“I had some help to pick out the rack for me. It was a little time consuming to put together because the attached instructions were vague. Look forward to using it soon.”

Helpful Report

Posted 3 years ago

Hi Betty, We are sorry to hear the instructions were giving you some trouble! Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Hi Rack Attack Team, I just received the rack, so have no comment on it yet. However, I did not receive a response to my email request. After I had bought the rack and bars, I realized that I had not requested the military discount. I had sent an email asking if the amount paid could be adjusted. No response.”

Helpful Report

Posted 3 years ago

Hi Kevin, Thank you for your feedback. We did receive and respond to your original message but it might have gone to your spam folder. I'll reach out to you directly again. Apologies for any inconvenience that might have caused. Best regards, Blaze Rack Attack

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,937 reviews