Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

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Posted 6 days ago

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

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Posted 6 days ago

“We were very pleased with the excellent customer service provided to us on Friday December 12, 2025. The courtesy staff member went out of his way to solve our lock /key problem on our bike rack on a cold winter day in Ottawa. Thank you Rack Attack for saving the day!”

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Posted 1 week ago

“I started on Facebook to find out a Kuat Panel Kit was still available. I had to call a couple days later since nobody replied to Facebook. I talked to a salesman who was supposed to verify its availability and its condition. He never called me back. I called the next day and talked to another salesman and he said I just missed him. He was going to contact him and call me back. Never happened. However statement was made it was available. He said the primary contact would call me back on Black Friday, he did not. I left home at 0600 to drive 3 hours to get the panel kit. Nobody called and called after an hour that they were open. Talked to the original salesman. I had to remind about everything, he finally caught on and no apologies. Then he states, sorry it has been sold. I made a 6 hour round trip for nothing. Lets just say this is completely unacceptable and by the phone call I would feel confident in saying this is normal. I know whom I specifically talked with, but doesn't pay to throw them under the bus.”

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Posted 2 weeks ago

Thank you for taking the time to share your experience. We’re very sorry for the lack of communication and the inconvenience you went through, especially after making such a long trip. That’s not the experience we want for anyone. While this Kuat Panel Kit was sold, as it had not been placed on a formal hold or purchased, we recognize that we should have followed up as promised. We understand how frustrating it was to find it was no longer available. We truly appreciate you bringing this to our attention. We’ll be addressing this with our team to ensure better communication moving forward. If there’s anything we can do to assist you in finding a similar item, we’re here to help.

Posted 2 weeks ago

“The item in the picture is not the item I received in 3 different requests I was told it was a stock photo. If you show something it should be the item ordered!!”

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(Online Store) - Posted 3 weeks ago

“Wrong parts sent, sweet roll kayak rack missing screws.”

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(Online Store) - Posted 2 months ago

“Staff said the $750 purchase of multiple products would work. They didn’t. I would have had to take a box cutter to cut into the roof. So I returned the products. And now over 3 weeks and only a partial refund has been issued despite multiple follow ups.”

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(Online Store) - Posted 2 months ago

“My purchase has been a dismal experience. After waiting 6 weeks for the rack I discovered that parts are missing. Neither Rack Attack or Rocky Mount are able to help me. The bolts are not available in the hardware store. Rocky Mount does not return my calls or emails. Rack Attack is unwilling to take the bolts out of another rack to make mine work. It is going to have to go back. I'm sad, I really wanted this rack, but now I gear warranty service doesn't exist.”

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(Online Store) - Posted 2 months ago

“We placed an order for a tonneau cover for our truck back in March and have had nothing but issues since. The first few covers we received were damaged, and the most recent one was installed already damaged by Rack Attack themselves — which they acknowledged. They promised to replace it, but five months later, we still don’t have a proper, non-faulty cover. We paid $3,500 for this product, and what we got was a defective cover and zero follow-through. Every time I call, there’s a new excuse about paperwork or delays, but I’ve never received a proactive update or follow-up unless I chase them down myself. It feels like they’re hoping the issue will just go away if they ignore it long enough. The customer service has been truly disappointing — unaccountable, not proactive, and lacking any real urgency or responsibility. I’ve also since heard that other customers have had similar experiences with this store, which unfortunately doesn’t surprise me anymore. I would highly recommend avoiding this location if you value your time, your money, and decent customer service. It’s been an incredibly frustrating experience, and nothing has been done to make it right.”

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Posted 2 months ago

“Had their racks on my Dad’s car for a few months before we both got sick, so they were left unused in new condition while he died of cancer and I reached remission. Rack Attack chose not to make an exception and return them outside their return window. No courtesy made or sympathy expressed to my elderly widowed Mom during her request. Terrible situation made into a simple business calculation for them. Very unfortunate time we live in. I would not recommend Rack Attack as a company.”

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Posted 3 months ago

“Very disappointed with my purchase and installation didn’t get what I expected then when I raised my issue with the service the installer was dishonest about resolving my issue. When I checked around I should have used U-Haul they would’ve met all my needs. Before using this company shop around”

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Posted 3 months ago

“$6.99 for a spare key...$94.50 for shipping to BC. What are you people thinking?”

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Posted 3 months ago

“Terrible experience so far. The order was missing the torque key. And after more than 10 days trying to get that part someone at their "help center" told me to go to home depot and buy the missing key. I paid full price so I expect a complete product, not someone to tell me to go buy it somewhere else”

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(Online Store) - Posted 4 months ago

“I bought a fit kit from you and paid for faster shipping. IT was supposed to be deliver by a certain date but it was sent back by request of the sender the day it was supposed to be delivered. I had to cancel my trip and was promised a new one would get sent out right away Monday. Instead I was told they were waiting for it to get returned before shipping me a new one. Communication was great until that Monday then no resolution. I finally just cancelled the order and asked for a refund and ordered one direct from thule. Although it may not have been the error of rack attack for the failed first delivery, how it was handled after made me not want to work with the company again.”

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(Online Store) - Posted 4 months ago

“I haven’t received the shipment! Please call me to discuss. John Ward john.w.ward.21@gmail.com 214.675.5160”

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(Online Store) - Posted 5 months ago

“I ordered an extra key and paid extra for faster shipping. We were leaving the evening of the 3rd for vacation. I got an email on the 2nd saying it was running late so I not only paid extra for shipping but we didn’t get the key so could not use the storage unit got the car. I never would have order had I known it would take till the following Monday.”

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(Online Store) - Posted 5 months ago

“No stars if I could. The King of Prussia PA store is absolutely horrible. The store manager does not know how to deal with people. I had a very bad experience with an install and returned the bed cover and then the store manager messed up and lost parts to my truck and said good luck. He could have cared less. He treated me like I did something wrong. It won’t let me upload pictures.”

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Posted 6 months ago

“136559 Good morning. I wanted to get with you on an install of a roof rack that your team did for me on May 6th. The rack was installed, and we drove home. The next 2 days it did not rain but when it did, I had water coming in the inside of the back window . Things happen and I thought all it may need is a little more sealant. The next day I got up there to take a look and was very saddened to see what was done. See photos 5919- as you can see none of the metal shavings were cleaned up and left to rust 3931- 90000-dollar truck and they dented the top 3934- lots of rust 3935- more debris and sealant all over the roof 3932- another dent on the other foot area. Put rack on truck metal to metal . the feet were already starting to wear the paint on the truck 3933- no sealant at all. So, the short of it is I had to pull it off and start over. I live in Woodland WA and do not have the time to bring it back to you guys so ill be fixing this myself. I wanted you to see the photos so you might have a chance on improving your services. I know what it like to have employees as I have about 200 of them. The point is your only as good as your crew and am sure you would like to know of a customer’s issues. Thank you”

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Posted 6 months ago

“I'm incredibly frustrated with Rack Attack's customer service for online orders. I bought a Thule Allax dog crate for roughly $1300 CAD in May, only to see it go on a 20% off Thule sale shortly after, which would have saved me approximately $250. For more than two weeks, I've been trying to get Rack Attack to honor the sale price, but my attempts have been met with silence. I've sent multiple emails and called numerous times, but their dedicated online order phone line, 1 (888) 301-1527 (ext 3), simply doesn't work. The single time I managed to speak with someone, they assured me a manager would call me back that day, a call I'm still waiting for. Given that I'm still within the return window, this lack of support is unacceptable.”

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(Online Store) - Posted 6 months ago

“My bed cover was delivered to me per fedx, I didn't need to go pick it up, per RA. The L channel was to short, wrong one in the box, I just called the 800 # instead of dealing with RA. They sent out the wrong one again, I called back again, then i gor the right one.”

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(Online Store) - Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Rack Attack Reviews

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