Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,823 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars if I could. The King of Prussia PA store is absolutely horrible. The store manager does not know how to deal with people. I had a very bad experience with an install and returned the bed cover and then the store manager messed up and lost parts to my truck and said good luck. He could have cared less. He treated me like I did something wrong. It won’t let me upload pictures.”

Helpful Report

Posted 3 weeks ago

“136559 Good morning. I wanted to get with you on an install of a roof rack that your team did for me on May 6th. The rack was installed, and we drove home. The next 2 days it did not rain but when it did, I had water coming in the inside of the back window . Things happen and I thought all it may need is a little more sealant. The next day I got up there to take a look and was very saddened to see what was done. See photos 5919- as you can see none of the metal shavings were cleaned up and left to rust 3931- 90000-dollar truck and they dented the top 3934- lots of rust 3935- more debris and sealant all over the roof 3932- another dent on the other foot area. Put rack on truck metal to metal . the feet were already starting to wear the paint on the truck 3933- no sealant at all. So, the short of it is I had to pull it off and start over. I live in Woodland WA and do not have the time to bring it back to you guys so ill be fixing this myself. I wanted you to see the photos so you might have a chance on improving your services. I know what it like to have employees as I have about 200 of them. The point is your only as good as your crew and am sure you would like to know of a customer’s issues. Thank you”

Helpful Report

Posted 3 weeks ago

“I'm incredibly frustrated with Rack Attack's customer service for online orders. I bought a Thule Allax dog crate for roughly $1300 CAD in May, only to see it go on a 20% off Thule sale shortly after, which would have saved me approximately $250. For more than two weeks, I've been trying to get Rack Attack to honor the sale price, but my attempts have been met with silence. I've sent multiple emails and called numerous times, but their dedicated online order phone line, 1 (888) 301-1527 (ext 3), simply doesn't work. The single time I managed to speak with someone, they assured me a manager would call me back that day, a call I'm still waiting for. Given that I'm still within the return window, this lack of support is unacceptable.”

Helpful Report

(Online Store) - Posted 4 weeks ago

“My bed cover was delivered to me per fedx, I didn't need to go pick it up, per RA. The L channel was to short, wrong one in the box, I just called the 800 # instead of dealing with RA. They sent out the wrong one again, I called back again, then i gor the right one.”

Helpful Report

(Online Store) - Posted 2 months ago

“- online order beginning of the month. - received an email saying they couldn’t run my credit card and that I had to phone the e-commerce department -Phoned the e-commerce department repeatedly and no one picked up. - then they charged my card but not for the whole amount. -then some boxes arrived but after I began assembly I realized multiple pieces missing. -phoned e-commerce. No one answered. -phoned sales they said they would transfer me to e-commerce, but line went dead. -phoned the Vancouver store. They said this was terrible. It only e-commerce could help me. They said e-commerce was terrible at picking up the phone. -phoned the Coquitlam store cause that was the name on the credit card. They said they couldn’t help me. -emailed everyone whose emailed I knew. -finally the next day a sales manager phoned. Said if I wanted my money back I had to ship them back the half of the stuff they delivered. I said I was low on trust that anyone would get back to me. Only other option was for them to root through spare parts and find all the things I was missing (hope I didn’t miss a piece!!). So now 3+ weeks later I got pieces spread all over my front patio and am waiting on another package. Still don’t know why they said they couldn’t charge my card and then charged my card. Creepy. Just a nightmare. At least I get entered into a draw for posting a picture!”

Helpful Report

(Online Store) - Posted 2 months ago

“We ordered a rack after speaking with their rep over the phone. When we received our order, the connecting “feet” were not included, nor were they ever manufactured, despite the fact that the product description and sales rep said this rack was compatible for the car. We returned our rack to them over a year ago and have yet to receive our refund. We call, and call, and call, and are deferred to Justin Cole who never follows up. $400+ lost to a company that only helps you purchase from them. I’ll gladly revise this review if they make good on their refund policy. Otherwise, I can’t recommend this company.”

Helpful Report

Posted 2 months ago

“I ordered a rack and they said a couple of weeks After 2 weeks my rack was supposedly in Dropped off my vehicle and went for a walk only to be contacted 50 minutes later that they had the wrong parts for my rack Fast forward another 2 weeks and my rack is finally in Dropped off vehicle with an appointment and was told my vehicle would be ready in about an hour 3 hours later and still counting”

Helpful Report

Posted 3 months ago

“They sold me a rack with a base system that was guaranteed to fit my vehicle. It did not. I spoke to them and they told me I needed an adaptor but the adaptor for the systm is not for sale anymore and not being manufactured. They told me to look for it on ebay. So much for the guarantee.”

Helpful Report

(Online Store) - Posted 4 months ago

“This is actually the wrong part. The part was $22.99 and it cost me $22.00 shipping. The shipping was highway robbery. I cannot use the part. I’m already out $37.00. Is there any hope of recovering my expenses?”

Helpful Report

(Online Store) - Posted 5 months ago

“Product image doesn’t match product sent. Product sent doesn’t fit in the container.”

Helpful Report

(Online Store) - Posted 5 months ago

“Disappointing. Ordered the roof rack system based on the Fit Guide. Received a call from a Rack Attack rep saying the rack had been discontinued BUT they still had enough inventory to fill my order but the boxes would be opened. They confirmed they were the correct fit for my car and gave me a discount. Received the rack quickly but they didn’t fit (too long). Found the tech specs for the rack online on my own after measuring car roof rails and confirmed the ordered rack was wrong size. Called the rep I spoke to originally. He investigated and confirmed their fit guide had made a mistake. Sent me a link to submit the issue for follow up. I filled it out the information online immediately (Monday lunchtime). Didn’t get a call back until last Friday - I was driving and couldn’t take the call. Was an email sent as well. Called back four hours later. Was told the rep who called me was “on lunch”. Sent an email response as well. Still waiting for answers. Needed the rack for a family trip after Christmas. Now wondering where we stand. By email they offered me an alternative rack that has a holiday discount. No instructions on what to do with my misfit rack. No further discount for this incredible inconvenience due to Rack Attack’s error. Unfortunate as it felt like the initial service was so good and I was really impressed with their level of care. But I guess they’ve got my money for the discontinued rack so who cares, right?”

Helpful Report

(Online Store) - Posted 6 months ago

“Ordered an item valued at $350 weeks ago and still have not received that item. Early on in the process I reached out to info @rack attack via email and never got a response. For two days I called the customer service line no less than 20 times before I finally got someone on the phone on the third day. The individual while kind seem to struggle with knowing what to do or how to resolve this issue. Been a very frustrating experience and after two weeks of waiting, I still don’t have my item.”

Helpful Report

(Online Store) - Posted 6 months ago

“Missing pieces from product that was previously opened. Had brief contact with a representative who then ghosted me and stopped replying to my emails.”

Helpful Report

(Online Store) - Posted 6 months ago

“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”

Helpful Report

Posted 7 months ago

“I still can't install the rack and support won't get back to me.”

Helpful Report

(Online Store) - Posted 7 months ago

“Upset I didn't get to use my rewards 5 discount code, and only rack that fit my vehicle wasn't on sale 😔”

Helpful Report

(Online Store) - Posted 9 months ago

Hi Jared, Sorry to hear you had an issue with your promo/ reward code applying. We are happy to get this resolved for you, I will reach out to you directly. Thanks, Matt Rack Attack

Posted 9 months ago

“This is my first time purcahsing the product from Rack Attack. They shipped out the product by UPS but the item was damaged in the shipping. I have contacted the Rack Attack and they asked me to directly handle it with UPS. Unfortunately, UPS is a very poor service company. I have worked with them for a few days but still cannot get clear answer how they want to handle the damaged item. I know this is UPS fault but as a client I think it reflects what is the service quality Rack Attack is offering. I”

Helpful Report

Posted 10 months ago

Hi Tony, I apologize for your experience. It sounds like you spoke to the wrong department where someone was unsure of how our damaged shipment process works, sorry about that. I will reach out to you to help you, right away! Thanks, Matt Rack Attack

Posted 10 months ago

“I ask to cancel an order because of the looong backorder delay. No reply. What a suprise. Few weeks later, I receive a notification that the order was about to ship. I tried to email back and call to cancel. No way to reach someone. I received the box damaged. Fortunately, the product inside was not damage. I don't neet it anymore but it seems to complicate to deal with them.”

Helpful Report

Posted 10 months ago

“I bought a Yakima EXO swing base from rack attack (Las Vegas.) I was expecting my package to be delivered July 19th as I ordered this $600 rack on July 16th. I did not receive my package until July 27th, no problem (irritating , yes.) My label for tracking was apparently duplicate, whatever that means and never tracked my package.. instead it says that a label was made but my package has not left the warehouse still to this day. To my surprise I eventually received this untraceable, EXPENSIVE, late package.. what was more surprising was the way they sent said package to me. My base that I ordered was completely out of its package tapped with packing tape all around and had a 9x9 piece of the “original” box taped to the top with my shipping information. There were parts of my base out of said packing tape. I placed my package in my front foyer from off my porch and instantly called customer service (Blake) whom seemed appalled. I was told that e-commerce (Justin) would be contacted and I should be compensated for this mishap. E-commerce called Tuesday July 30th to ask me to take this wonderfully heavy package back to ups for them to send me another $600 rack that is hopefully intact with a shipping label that can be tracked… I happily declined this offer and asked for a refund… once again.. I’ve been excuse my language dicked around. And have NOT gotten my money back… I try to be a patient (this is hard) KIND, understanding person… but this customer service is truly unacceptable. The way this package came in, was so terrible that if it was a $10 gift id be furious enough to send back. $600 is not chump change to me and my family.”

Helpful Report

Posted 10 months ago

Hi Savannah, We are sorry about this experience. The package delay and the condition of it's arrival are related to UPS damaging this package and delaying it due to this damage. The refund takes place once we receive the item back,. which it looks like it has landed and a refund will be done today, but it takes 5-10 business days for that refund to arrive in your account. I will reach out to you with this information as well. Thanks, Matt Rack Attack

Posted 10 months ago

“Recieved wrong item”

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Posted 1 year ago

Good morning Pearson, We are sorry to hear this. We re happy to help get this recsolved for you, I will reach out to you right away! Thanks, Matt

Posted 1 year ago

Rack Attack is rated 4.8 based on 4,823 reviews