Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,192 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sharing my experience so other customers with rooftop tents know what to check before having an awning installed. I brought my vehicle to Rack Attack Las Vegas to have an awning installed alongside my existing rooftop tent. The staff were friendly, but the awning was positioned so that I could no longer access the area behind it where the rain-flap rod attaches. This was not discussed with me, and I did not discover the problem until I went camping and was unable to properly secure the rain flap. When I returned, I was told nothing could be done because the awning and rooftop tent were made by different manufacturers. Their suggestion was to pull the rain flap back, but that would have blocked one of the tent’s three windows. They knew I was new to camping, which made clear communication even more important. However, being new to camping does not mean I lack understanding or the ability to recognize and help solve a problem. I felt that my concern was dismissed instead of being properly investigated. I later visited another local overlanding company. They turned the brackets upside down and repositioned the tent slightly, completely resolving the problem. I can now access the attachment point and use the rain flap properly. Although the Rack Attack staff were pleasant, I expected better communication, attention to how the installation affected my existing equipment, and a greater effort to find a solution. I hope sharing my experience helps other customers avoid the same problem.”

Helpful Report

Posted 5 days ago

“I will not use or recommend rack attack after my first purchase experience. I ordered three of the same items from rack attack. 1 arrived correctly, 1 was the entirety wrong part, and one was packaged (as in no package at all) in such a way that the plastic was broken and a part was missing. Instead of quickly replacing and rectifying the issue the customer service team provided return slips and said I would get a refund and could then re-order….as in pay for shipping a second time. Very disappointing experience.”

Helpful Report

(Online Store) - Posted 1 week ago

“Things went very poorly. From an initial website snafu that left my order in limbo and required a phone follow up a couple days after submission, to eventually being shipped the wrong product, and now I’m scrambling with local retailers trying to get a rack on in time for a road trip (and, of course the local rack attack is out of stock, and the national team isn’t answering calls on Subdays) Needless to say - they’ve injected way more stress into my trip - when I had hoped for the opposite. Will definitely look to a different retailer in the future.”

Helpful Report

(Online Store) - Posted 4 weeks ago

“The RackAttack website says shipping to Alaska is possible using USPS. But when I tried to order two replacement keys for a Yakima rack the shipping cost was over $60 via UPS Ground. I phoned and was told the only means of shipping to Alaska was UPS Ground, that the postal service was not an option. I did not order the keys from RackAttack - instead I ordered from Amazon Prime with free shipping!”

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Posted 1 month ago

“zero customer service”

Helpful Report

(Online Store) - Posted 1 month ago

“Incompetent and unprofessional. I placed an order 5 weeks ago. I received no comfirmation, no shipping info. No one answers the customer support line and no one retrns phone calls. And then they have the gall to carge my credit card for a product that has not shipped. Dealing with Rack attack is a nightmare, Buyer beware.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with the service at Kitchener location. Ordered a hitch that was promised in a few days, but after two weeks and zero communication, it still hadn't arrived. I had to go into the store twice just to get info. On the first visit, I was promised a follow-up call within two days—which never happened. On the second visit a week later, I cancelled the order. Management seems non-existent, and the invoice they gave me was incredibly unprofessional (lowercase first name, and just phone number). I wouldn't trust them with my car after this experience.”

Helpful Report

Posted 1 month ago

“Still no rack or any communication from Thule dip shipment”

Helpful Report

(Online Store) - Posted 2 months ago

“I am surprised is company is still in business. It is unresponsive, ignore customer orders and their call center seems to be unmanned. And that is when trying to place an order. I can only imagine the nightmare when needing support or returning an order.”

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Posted 2 months ago

“No tienen idea para resolver un detalle les falta creatividad no se los recomiendo a veses solo les interesa el negocio mal servicio”

Helpful Report

Posted 3 months ago

“Absolutely horrible will not respond to calls on a order that was placed and will not work on my truck. Bedrack sold will not mount on bed cover and can not get any answers from this company. Supposed to be able to return and no one will guide me in direction to return and get my 1200.00 back. Would not recommend to anyone.”

Helpful Report

(Online Store) - Posted 3 months ago

“My roof rack still has not arrived yet. I'm not sure what happened”

Helpful Report

(Online Store) - Posted 3 months ago

“Bad experience. I am still waiting for someone to provide installation instructions that I left a message for you 2 days ago and sent emails. Now I am waiting for A RMA as I am over this product. Please send an RMA number.”

Helpful Report

(Online Store) - Posted 4 months ago

Josh, I'm so sorry to hear about this. I was unable to find an email or phone call associated with the contact information on your original order, and we want to help you out ASAP. Could you email me directly at info@rackattack.com? Thank you. Spencer, Rack Attack

Posted 4 months ago

“Shipping Rate Scam We placed an order totalling $875 on 15th March Selected Standard shipping as it was free. They offer free shipping over $200 and I selected standard free shipping with documented proof of that. They sent a dispatch notification and copy of the invoice when it shipped. I see they have added $124 worth of shipping and charged my card the extra. I reached out and they advised that i selected expedited shipping, so its my fault. I advised that I did not select expedited shipping, luckily i had screenshot each step because I know many people who have had difficulties with this company. So I have proof that this was not true. Unfortunately as of the date of this review, they have refused to refund the shipping cost, despite proof it was not selected. In fact what made the service more abysmal was the $124 shipping charged for expedited shipping still never arrived before the standard shipping, their website stated standard shipping arriving 20th March, as of 22nd March, still no parcel arrived with the expediated shipping they charged. Buy from a reputable company in future, save yourself some money and dont buy from Rack Attack”

Helpful Report

Posted 4 months ago

“I am one of those people who does not leave reviews, so this should tell you something unless the service is exceptional or beyond terrible. I order a set of Rhino cross bars for my car a month ago and no one at the Boston store can tell me when they will arrive. Talked to the store few times and all I get every time is they should be here in few days. Few days later I get, in few days or this week. I asked for tracking details and even that can't be provided to me because apparently neither Rack Attack nor the supplier has it. How can that be?! Rack Atack says it's on the supplier. Supplier says it's the shipper. So, the blame just keeps going in circles. No one is taking responsibility and no one knows there my cross bars are. How difficult is it to just overnight another set of bars separate from a communal order to keep the customer happy? I guess i would have to pay for another set of bars to make that happen. Needless to say, because of this experience I will never use Rack Attack, ever again! If anyone in the community or outdoor enthusiasts ask, I will make sure to tell them of my experience. Good job on losing a customer for life.”

Helpful Report

Posted 4 months ago

“Never received item.”

Helpful Report

(Online Store) - Posted 4 months ago

“If you enjoy being sold the wrong products then double charged for an online order and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

(Online Store) - Posted 5 months ago

“If you enjoy paying double for the wrong products and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

Posted 5 months ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 5 months ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 5 months ago

Rack Attack is rated 4.7 based on 5,192 reviews