Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,363 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,363 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 15th April 2024

Robert M

Dan H

Rack Attack 5 star review on 12th April 2024

Sol R

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a fairly long time to ship so I cancelled and ordered from another shop. Probably not the positive feedback you want haha”

Helpful Report

Posted 1 week ago

Matthew, We are very sorry about this situation. I will look into this and email you to see if there is anything we can do to fix our error. Thanks, Matt Rack Attack

Posted 1 week ago

“The part I was sent doesn’t fit my roof so now I have to drive 2hrs to the closest rack attack store”

Helpful Report

Posted 1 month ago

Chloe, We are sorry to hear your product didn't work on your vehicle. We usually check that it will fit, but you did not include your vehicle information, so we would not be able to do that on your order. We would also love to provide you a free return shipping label, to save you from driving to a store. I will contact you directly, via email. Thanks, Matt Rack Attack

Posted 1 month ago

“You never have the items I order in stock even when you say you do. Every order gets backordered with no follow up”

Helpful Report

Posted 2 months ago

Sam, I am sorry to hear about your experience with Rack Attack. I will reach out to you right away, via email. Thanks, Matt Rack Attack

Posted 2 months ago

“Only 2 of 3 components have arrived 10 days post order. I will have to purchase the final component from another retailer in order to get it in time for my pending trip. UPS is non-responsive so I don't know if the rails will ever arrive”

Helpful Report

Posted 4 months ago

Good morning, We are sorry to hear your item has not arrived as scheduled, but we are glad to help you out with this situation. I will reach out to you via email, shortly. Thanks, Matt Rack Attack

Posted 4 months ago

“My part was given to someone else.”

Helpful Report

Posted 4 months ago

Hi Anthony, We are sorry about the confusion on this order, but I will reach out to discuss more. Thanks, Matt Rack Attack

Posted 4 months ago

“Came without the screws. Reached out to Rack attack customer service and still waiting for an update. Will send a photo once we are able to assemble it first which is possible only after we get the parts we have requested. Thanks”

Helpful Report

Posted 7 months ago

Good morning, I am very sorry about the delay in resolving this issue for you. I will be reaching out to you shortly to help get this resolved. Thanks, Matt Rack Attack

Posted 7 months ago

“No mounting hardware arrived with my order. So it's pretty much useless..”

Helpful Report

Posted 7 months ago

Hi Dusty, We are very sorry to hear that your kit came with no hardware it in, but we are happy to help get this resolved for you. I will reach out to you via email right away to find out more and get this taken care of for you. Thanks, Matt Rack Attack

Posted 7 months ago

“I have the most terrible service in my life with rack attack in Portland the fist day that I bye my canopy broken he said that is gonna replace and I steel waiting this happen around 2 years ago or more bad service”

Helpful Report

Posted 8 months ago

Hi Gabriel, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly for more information. Best, Eric

Posted 8 months ago

“The camping chairs we received were very scuffed and banged up during transport. They had only been shipped with plastic wrap and nothing to protect the item itself. They were returned.”

Helpful Report

Posted 8 months ago

Good morning, We are very sorry to hear about this situation. I will reach out to you immediately, via email, to see how we can resolve this for you. Thanks, Matt

Posted 8 months ago

“I need to return my product and I’ve had numerous message conversations but no return label provided even after you said here it is.”

Helpful Report

Posted 9 months ago

Hi Wendy, Thank you for your feedback. Our return label might have ended up in your spam folder. I've just sent it to you again. Hopefully, it makes it to your inbox this time. Let us know! Best, Blaze

Posted 9 months ago

“It hasn't even shipped yet. :(”

Helpful Report

Posted 11 months ago

Stephanie , I apologize for this error and will reach out to you to make this right. Thanks and have a great day! Matt Rack Attack

Posted 11 months ago

“Really bad experience, staff wasn’t courteous at all when we went to returned our bike rack which was brand new , they Achebe’s us 15% of the price just Bcz box was open , be aware , no matter how much business u gave them they will charge u 15% of your purchase just Bcz box was open. It’s a scam.”

Helpful Report

Posted 11 months ago

Hi Stephen, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly with more information! Best, Eric

Posted 11 months ago

“Where is the my order?? Please update me!”

Helpful Report

Posted 1 year ago

Joaquin, I am sorry to see your package has not yet been delivered. I will be looking into this and emailing you with an update very soon. Have a great day! Thanks, Matt Rack Attack

Posted 1 year ago

“The photos, description, and price led me to believe that I had ordered bars that go perpendicular to the car. I was surprised when what arrived was the sides of the bars, and nothing else. I checked the listing (and had someone else look) to see where I went wrong. One small note on the bottom of the page noted that it was not a rack for purchase. The website definitely didn't help with its clunky setup.”

Helpful Report

Posted 1 year ago

Isabel, We are sorry to hear about your experience. I will be emailing you to see if we can help make this situation better for you! Thanks, Matt Rack Attack

Posted 1 year ago

“I'm commenting on an order for locks for this rack. I received the incorrect item, and could not speak to a human. No exchange was offered. I received a postage-paid label, however, when I mailed the item in the box I received it in it was returned to me, as the postage was not priority mail. The original box was a "priority mail" box. I had to repackage and drive to the post office again to return the incorrect item. My time and expensive gasoline. I then had to place another order for the correct item and pay again. I'm now waiting to see what happens. NOT GOOD CUSTOMER SUPPORT!”

Helpful Report

Posted 1 year ago

William, We are sorry to hear about this experience. I will be reaching out to you right away to get this fixed for you. Thanks, Matt Rack Attack

Posted 1 year ago

“Went to secure the largest Thule roof box I could get with 24" clearance to garage door. Was told only option was the Alpine model. Returned to the store 4 days later too get the bag set and was told they were too large for our new roof box. During our discussion I find that a larger less expensive roof box would have fit in the 24" clearance ( plus accommodate the bags) and that no, they don't take returns or exchanges on a 4 days old purchases. Frustrating experience. GOING TO REI FROM NOW OWN.”

Helpful Report

Posted 1 year ago

Hi John, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be in touch shortly with more information. Best, Eric

Posted 1 year ago

“I ordered a hitch for my subaru at the Rack Attack in Fort Collins and at no point was I told when ordering it, that it would be non returnable!!! When I first tried to return it I was given the run around and told by Chris to bring it in later for the manager to decide on the matter. Mind you I had to have help everytime I brought in or took out this large boxed hitch. I then got a phone call that they could install it for a reduced price or if I still wanted to return it they could discuss that with me (I've saved that voice message) When I brought it back the second time to return it is when I was finally told that it was not refundable! I wish I had gotten a receipt, but since they had all my info in their computer i thought it would be like returns at REI, honest and not a big deal. I never get receipts from them, as it saves paper. I will never use this store again!!! Horrible customer service!”

Helpful Report

Posted 1 year ago

Hi Kathy, We are so sorry about the confusion with your hitch return! While hitches are typically non-returnable items, the call you received from the Store Manager is correct and we would be happy to return your hitch! We will be in touch again shortly! Best, Eric

Posted 1 year ago

“Do I go again to Rack attack to buy any products? I don't think so. I bought a new Ikamper Skycamp 3.0 and after using it one time the support hoop got bent and their support is so pathetic. They don't follow up with Ikamper or they don't do any help on the product. Once the product is sold they don't respond or don't support any warranty support too. They say to reach out to Ikamper directly. In that case, why do I need to buy from Rack attack I can buy directly from Ikamper. Customer Service is pathetic. I don't recommend RACK ATTACK to any of my freinds”

Helpful Report

Posted 1 year ago

Hi Udaya, I'm so sorry to hear about your experience, and this is definitely not how we want our customers to feel. Taking care of everything (including any problems) before AND after the purchase is what's been fueling us for almost three decades. We'll do our best to investigate this and demonstrate how we've earned our reputation in Portland. We'll be in touch directly. Best, Eric

Posted 1 year ago

“I was sent the wrong order, then was made to think it was my fault, which then I sent a photo of my order and the item I received which were two completely different things. Then I had to pay 20$ for a pick up fee for the courier you sent me the return label for. Very inconvenient since I was at work trying to return the item as soon as possible.”

Helpful Report

Posted 1 year ago

Hi Nick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. We are looking into this issue and I will be in contact shortly with more information. Best, Eric

Posted 1 year ago

“9 days still dont have the stupid thing”

Helpful Report

Posted 1 year ago

Hi David, I apologize that you did not have a good with your mail order, that's not what we want for our customers! I will be contacting you shortly for more information. Best, Eric

Posted 1 year ago

Rack Attack is rated 4.8 based on 4,363 reviews