Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,382 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,382 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts came damaged”

Helpful Report

Posted 2 years ago

Hi Aaron, So sorry to hear about the damaged parts. Our team has reached out to help out, so if you haven't already, just send us the photos of the damage so we can evaluate and address the problem for you. Best regards, Blaze, Rack Attack

Posted 2 years ago

“They will gladly order items out of stock for you, however they will never give you an update or call you when the items have arrived. After 2 months, I cancelled my orders with the outlet and re-ordered with corporate. Items shipped that week.”

Helpful Report

Posted 2 years ago

Unfortunately the supply from our brands has been spotty, so we can never be sure when some of the backordered items will arrive. We received yours just mere days after you cancelled the order, so just bad timing!

Posted 2 years ago

“PREPARE TO PAY EXTRA FEE if you need to exchange or return any product there!! Free return is a not a TRUE!! I just bought a Cargo Box at the Portland Store with Shane. He was really clear about return policy: as long as its in new condition, not used or damage you have 60 days free return policy. NOT TRUE. The day after my purchase I realized I need a bigger size of my THULE Cargo Box. I paid US$649 for the XL Force Thule (full price, no discount) by his recommendation. He was not recommending the Yakima at all! I just followed his suggestion. On a call with Daniel the following day he explained a total different story!! They said they would try to help, having a conversation with Suzy, the Store manager and would return a call. I never received any response, even calling them a second time and telling another person I would like to talk with one of them!! VERY DISAPPOINT SERVICE AS THEY DONT TELL YOU THE TRUTH! So over be prepare to buy something and don't expect free return!! Botton line”

Helpful Report

Posted 2 years ago

Dear Guillermo, Thank you so much for your feedback and I'm sorry to hear you were unhappy with the experience. Our team has invited you to call us or return to the store so we can address this for you. Please reach out, so we can find the solution together. Best regards, Blaze, Rack Attack

Posted 2 years ago

“I was shipped the wrong item . Just received the correct bike rack and it is missing a bracket. Going on 2 months and I am still not able to transport a bike.”

Helpful Report

Posted 2 years ago

Hi James, Terribly sorry to hear about the issues. I'll have one of our rack experts reach out to address this for you. I appreciate you bringing this to my attention. Blaze, Rack Attack

Posted 2 years ago

“I ordered a small part in early March. I arrived in mid may and was shipped without confirming the order with me. I apparently was able to concel the shipment. Very difficult to talk with a rep on the phone”

Helpful Report

Posted 2 years ago

“Sent a key and charged my credit card while I was still working with a customer service agent to gather additional information for the key that was needed. The key that was sent was the wrong one.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience. Our team has reached out to see what we can do to help.

Posted 2 years ago

“I had ordered from another business who charged me for a rack the didn’t have in stock and never sent me. Once I found Rack Attack they were amazing. I won’t ever shop any where else but Rack Attack. Amazing customer service.”

Helpful Report

Posted 2 years ago

Hi Steve, Apologies for the inconvenience. Our team has reached out to help. Best, Blaze, Rack Attack

Posted 2 years ago

“Admittedly I was the Einstein that only ordered 1 rack. Upon receipt, I realized the error in my ways. I have reached out to your team via email on several occasions. Basically requesting that your team use their expertise and put together all the items I need to attach. It was implied this would happen. To date nothing & no response to further inquiries. Please do as asked & have a team member call/email with details so I can pay. Seems simple enough, just need the courtesy of communication.”

Helpful Report

Posted 3 years ago

Hi Brian, Please accept your apologies for missing your message. My colleague has reached out to you to help out. Best, Blaze, Rack Attack

Posted 3 years ago

“I only got three out of 5 pieces that were ordered but have been charged for all 5. Then requested to return the product and have not received a response.”

Helpful Report

Posted 3 years ago

Hi Tiffany, Our team has been in touch with you and I believe you should be all set now with the items but please reach out if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“I've reached out several times about damaged/ missing parts of my order and no one has reached over the matter. The first response was quick but I have yet to hear back with the issue I've encountered. Really a bummer on the setback for my travel necessities.”

Helpful Report

Posted 3 years ago

“You send an email asking how I'm enjoying my purchase...well, when I ordered it, they said it was in stock and I should receive within a couple of days. Since then, Canada Post has no idea and there is no updates, the website on my account now says that the part is out of stock. I've tried to call and nobody has called me back. Terrible service.”

Helpful Report

Posted 3 years ago

Mike, we appreciate you brought this to our attention. Our team is working hard on getting this resolved for you.

Posted 3 years ago

“Horrible customer service. Sold me wrong product. I will never do business with this company again”

Helpful Report

Posted 3 years ago

Hi Douglas, Thank you for your feedback and I'm hoping we have addressed all your concerns. Please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 3 years ago

“I have problems with the rack. Does not fit a 2021 Subaru Outback. 2nd reply . you have now sent a second rack evidently unknowingly. Gave me a return label but UPS will not pick up unless I pay them. Rack box too large to handle. Factory evidently knows rack will not fit a factory hitch but yet you want pictures??”

Helpful Report

Posted 3 years ago

Dear Scott, Thank you for your feedback. My colleague Alex is working with you to solve the issue. Please accept our apologies for the inconvenience. Best, Blaze, Rack Attack

Posted 3 years ago

“My last order , Yakima part ( a few ounces), “in stock” taking over 7 days for delivery!”

Helpful Report

Posted 3 years ago

Hi Henry, Thank you for your feedback. Looking at our records, it looks like we received your order on the 14th and it shows as delivered on the 16th. Can you please let me know if that's not the case, so we can investigate? We strive to send every shipment out as soon as possible, so if we dropped the ball, we want to fix it. You can reach me at bjames@rackattack.com. Thank you again and best regards, Blaze, Rack Attack

Posted 3 years ago

“I'm not enjoying it because I never received it”

Helpful Report

Posted 3 years ago

Dear James, So sorry to hear the item hasn't arrived yet. I just checked the tracking and it looks like it's due to arrive on the 16th. We sent the package via First Class USPS but it looks like the shipment might have been delayed due to last month's holiday rush. I hope it gets to you soon! Best regards, Blaze, Rack Attack

Posted 3 years ago

“Wrong item delivered. I have to call the local store to have it replaced with the right one. Seven days after I have to drive to the store for the replacement. To think the item delivered to me was worth $200 more than the one I ordered. No thanks from them they just said sorry for the inconvenience.”

Helpful Report

Posted 3 years ago

Hi Rennie, I'm terribly sorry that we dropped the ball. Please reach out to me at bjames@rackattack.com if there is anything I can do for you to make the experience at least a bit better. Best regards, Blaze, Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,382 reviews