Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,842 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 16th July 2025

Chris M

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

705

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Kuat Grip 6 ski rack, black, special edition. Was supposed to get a complimentary direct mounting kit (25th anniversary) but the package arrived without it. I called a few days later and was told it would be shipped from California and I would receive confirmation and shipping information. Nothing so far.”

Helpful Report

Posted 3 years ago

Ronald, We are very sorry about sending the ski rack without the mounting kit. I know Justin has emailed you and has spoken to the Pasadena location, who will be shipping that part out to you. We will update you with the tracking info once available. If there is anything else I can do for you to make your experience a more positive one, please let me know! mzaltzberg@rackattack.com Thanks, Matt Rack Attack

Posted 3 years ago

“Backordered for eight weeks, when the missing part was back in stock the bars were then not in stock nobody held them. They shipped a substitute but the bars were the wronglength, then they shipped the replacement by mail and it still has not showed up... So not very pleased and wondering why I spent over eight hundred dollars on a rack I still can't use yet...”

Helpful Report

Posted 3 years ago

David, We are very sorry about your experience. These are mistakes that should not have happened, but we are happy to make it right! I will email you so we can make sure you get everything you need for this order. Thanks, Matt

Posted 3 years ago

“On September 12, 2021, I spoke to Kent (Assistant Manager) at Rack Attack in Ottawa. When searching Rack Attack’s website for a Thule T1 hitch mounted bicycle carrier, there was a message which stated, as follows: “Out of stock online with limited availability in store (call to confirm). Order today to be added to the waitlist.” Thinking that Rack Attack may have some in stock, I phoned their store right away to buy one. When speaking to Kent, I enquired about the Thule T1 bike carrier and asked if he had any of them in his store. Kent told me that these bicycle carriers were on back order. Next, I asked when would they be available at his store? Kent answered, “Within two to three days”. I asked Kent, “If I order one today, when would a Thule T1 carrier arrive for me”? Kent confidently replied, “By September 30th” (2021). I now asked, “How do I buy one?” Kent answered, “To get one, customers are paying the full purchase price. There are now four people ahead of you, who have ordered this rack.” On September 12, 2021, I paid in full for this bicycle carrier. It’s now October 20, 2021 and I still haven’t heard anything from Rack Attack. This is really outrageous customer service, to charge (demand) someone pay the full purchase price and not have the item by the predetermined date to give them. I never would have paid in full for this purchase, if I had known that a Thule T1 bicycle carrier wouldn’t be in their store and ready for my pick-up by the promised date. Also, I feel their website message was deceptive and simply used to lure in unsuspecting customers who are given a fake delivery date that couldn’t possibly be met. I will never do any business ever again with Rack Attack, because they charged me the full amount, over $500.00, and didn’t provide me with my Thule T1 bike carrier within the date they had promised. I’m disgusted at how Rack Attack has treated me concerning this purchase. It’s like I have given Rack Attack an interest free loan for the last six weeks. I have now demanded a full and immediate refund for this purchase.”

Helpful Report

Posted 3 years ago

Hi Paul, I'm sorry to hear about your negative experience. Inventory availability still presents a big challenge across all our brands. Our store manager Wes has left a voice message for you - please call us back if there is anything we can do to make the situation better. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Purchased a kit from rack attack. Very deceiving advertising, not telling customers that rack is split in to several sections. Spent $246 just for the clamps for the rack, did not come with rails or other parts that you need for a rack. Expect to spend over $600 to actually get the whole rack. NOT SATISFIED, BE CLEAR ABOUT WHAT YOU SELL.”

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Posted 3 years ago

Aleksey, Hello, we are sorry to hear about your recent experience and wanted to reach out to see if there is anything we can do to make your experience a better one. We do our best to feature tools for finding your rack fits like our "fit your car" tool, as well as a chat agent available on the website , and available staff to answer questions via phone calls as well. Regardless, we are sorry that you had a bad experience and if there is anything we can do to make it up to you, please let us know. Thanks, Matt

Posted 3 years ago

“I asked multiple times if my order had everything I needed to mount it to my retrax XR. Well, I do not. I had to place another order which cost me time and money.”

Helpful Report

Posted 3 years ago

James, I am very sorry about this! It looks like the team member who put together your order put in the incorrect item for your needs. I will be reaching out immediately to see how we can make this up to you! Once again, very sorry about our mistake here. Thanks, Matt Rack Attack

Posted 3 years ago

“My wife and I purchased the Thule Gateway Pro 3 bike rack. When we asked the salesman if we could have a quick tutorial he said they weren't allowed to do that, that we just needed to familiarize ourselves with it and that there was a You Tube video we could watch. The instructions inside the box were strictly visual, with no written instructions. Not all of us are visual learners. The You Tube video was not very instructive. When we attempted to attach the rack to the back of our SUV we found that in order to get the two lower clips in place we had to lift the hatch several inches; the clips were angled such that they would not slide in otherwise. The included straps for securing the bikes were at first a mystery- no instructions included of course. So with the aforementioned "familiarize yourselves" suggestion, we finally figured it out. We decided, after much frustration and cussing, that we would find a rack that would surely be easier to use. When I returned it to the store I actually expected, as I think most of us would, that a business would want to know why I was returning it and what they might be able to do to help us out. Nothing, not a word. Got my refund and walked out shaking my head. Not what I would call great customer service.”

Helpful Report

Posted 3 years ago

Hello Owen, I'm very sorry that you did not have a good experience in the store, that's not what we want for our customers! At the moment we have many newer employees who've had to hit the ground running and learn on the job much more than they normally would have had to in past years, but that's no excuse for poor customer service, so I'm working on training that will help get everyone up to speed. If you still have questions about which racks will work for your vehicle, please feel free to reach out to me at gmonjeau@rackattack.com, and I'll do my best to help! Thanks, Gregg

Posted 3 years ago

“Keys I ordered did not work.”

Helpful Report

Posted 3 years ago

Hey Phil, Sorry to hear that. One of our team members will give you a call tomorrow to see what's going on and send you a replacement if necessary. The last thing we want is for you to have a key that does not work. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Disappointing, my Yakima HoldUp EVO did not come with the hardware to complete the installation. I called Yakima and they are trying to ship the parts 1-day, but a frustrating start.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear that your rack was missing hardware. I know that Yakima was able to send you those parts, but if there is anything else we can do for you to make your Rack Attack experience a better one, please let me know! Thanks, Matt Rack Attack

Posted 3 years ago

“Went to Rack Attack on Evens today looking for info on how I could attach my existing bike rack to my truck if/when I were to purchase a tonneau, I had no idea Rack Attack sold tonneau covers for trucks but after seeing that they did I was going to purchase one today. The individual (who seemed to be a manager level employee) that was helping me said he needed to go in the back and look to make sure they had the one I needed……. 40 minutes later he comes out of the office and asked it I needed help (are you kidding me?) I told him “He” was looking to see if he had the tonneau cover I needed, he said “Oh man, I’m not sure how I forgot about you, we don’t have it but I can order it and get in about a week and half”. I told him no think you that I’ll go try and find what I’m looking for somewhere else. The cover and the extra parts I would have needed to make my bike racks work would have cost me over $2,000 I guess they are making enough money that they don’t need my hard earned cash….. I will NEVER shop at Rack Attack again!!!!!”

Helpful Report

(Denver, 80222) - Posted 3 years ago

Hey Bill, I'm very sorry to hear that you had a bad experience. I'd like to get some more details about what happened so that we can improve our service in the future. If you'd like to discuss it please reach out to me at gmonjeau@rackattack.com. Thank you, Gregg

Posted 3 years ago

“They asked for a review so here it is. After waiting weeks for the part they told us we needed for our Thule rack, it arrived. Unfortunately, it is not the right part and I left a message 5 days ago explaining they sent the wrong part and asking for a call back. Nothing yet.”

Helpful Report

Posted 3 years ago

Chris, I am sorry to hear that the part you received was not the part you needed. I know Carlos from my team has reached out to you to see if we can help make your experience better in anyway, but I also wanted to reach out and see if there is anything we can do for you? I see you've already been refunded, but if there is anything else we can do for you, please let us know. Thanks, Matt Rack Attack

Posted 3 years ago

“The actual product is great. But I’m missing an attachment clip and don’t know how to get a new one without ordering everything. So I only have 1 crossbar installed and that is pretty useless. I called and left a message. No response. Live chat was closed. I left an online message. No response. Maybe a 1 star review will get a response.”

Helpful Report

Posted 3 years ago

Hi Daniel, I wanted to reach out and apologize for not getting back to you right away on this. From the looks of the communication chain on your order, you have now been in contact with someone from our company. Please let me know if there is anything else I can do for you to make this a better experience. Thanks, Matt

Posted 3 years ago

“They randomly sent package to wrong address it was exceptionally hard to get through with anyone finally admitted they were wrong and I was refunded but Never received yet”

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Posted 3 years ago

Hi Nancy, I just wanted to reach out again and apologize for the shipping issue. I know you were sent a new estimate for your racks, but I just wanted to reach out again to see if there is anything else we can do for you at this time? Thanks, Matt

Posted 3 years ago

“They didn’t send all the things I ordered. Can’t do worse than that!”

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Posted 3 years ago

Paul, terribly sorry we messed up. If you need any additional lock cores, let us know, and we'll send you a pack free of charge. Blaze - Rack Attack

Posted 3 years ago

“The people that work there aren’t the brightest. I called twice looking for a security lock for my rooftop tent. I explained what ithe EXACT one I needed and twice they didn’t listen or didn’t understand what I was talking about. They were both dumb as a rock. My 12 year old Would have listened better then these dudes lol”

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Posted 3 years ago

Chris, so sorry to hear about your experience. My colleague has reached out to see how we can help. - Blaze

Posted 3 years ago

“I used the website fit guide yet the rack sent did not fit the car. Also the packaging had been clearly opened, pieces had been taken out of the box and it was taped back up with a note indicating it was missing pieces yet it was still shipped to me. I returned the rack. It was a complete waste of my time and the staff showed zero empathy for the hassle it caused me. 100% would not recommend.”

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Posted 3 years ago

We are so sorry to hear about your experience. We've reached out to your directly to see what we can do to help.

Posted 3 years ago

“Rack purchased arrived with no hitch pin. Wouldn’t accommodate for the inconvenience”

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Posted 4 years ago

Hi Jair, We apologies for the inconvenience. Someone from our team has reached out to offer a partial refund and send a replacement pin to you. Let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 3 years ago

“Not the right part, item said it was for adventurer roof box, but the adventurer box I have has 2” spacing for the current holes. The spacing on this is well over 3” and does not fit my roof rails. So I can’t even use half the items.”

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Posted 4 years ago

Hi there, Sorry to hear about the inconvenience. Our team has reached out with some links to help with the product as it should be the correct part. Let us know if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“Rack showed up broken. Emailed about returning it. Agent said they would get back to me in a couple of days. Didn't happen. Not happy. Expect on line shopping was a bad idea. You don't have a zero star rating”

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Posted 4 years ago

Hi Bill, Terribly sorry but it looks like there's been a bit of a break in communication on our end. One of my colleagues will be providing you a return label and sending you a new model straight away. Apologies and it was definitely not our intention to make you wait. Best, Blaze, Rack Attack

Posted 4 years ago

“For $600, I expected more than a lot of screws and parts. The directions were simply vague pictures and didn't explain anything. Sent it back.”

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Posted 4 years ago

Hi Merrie, Sorry to hear about your negative experience with the product. We are here for you if you need any help at all. Best regards, Blaze, Rack Attack

Posted 3 years ago

“The parts I needed were back ordered. After about a month I received a call indicating that they had arrived asking if I still wanted them. I said I would pick up in 4 days. When I got there (a 30 min drive from my home) I discovered that my parts had been sold. The person who helped me was very apologetic and found the parts at a store across the continent. He arranged for direct shipping with no charge. They arrived yesterday and I'm good now. You have one bad employee and one very good one.”

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Posted 4 years ago

Jay, apologies for the mix up and I'm glad one of our staff members was able to help you out to address the issue. Please reach out if there is anything else we can do.

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,842 reviews