Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,837 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

Helpful Report

Posted 3 years ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

“Could not answer my question regarding a master key to remove my current lock that is damaged. It's too far away to drive to see if "there's something you can do". Ordered a new lock and tumbler which is now a $50 paper weight.”

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Posted 3 years ago

Hi Brad, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“I haven’t received the product yet.”

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Posted 3 years ago

Hi Matthew, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 3 years ago

“Horrible.. Guaranteed fitment.. and as soon as I opened the box I could tell by the instructions this bike rack would not fit the Bronco.”

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Posted 3 years ago

“Rack doesn’t fit.”

Helpful Report

Posted 3 years ago

Hi Brian, I'm sorry you are running into some difficulty with one of our rack options! I will be reaching out to you shortly so I can hear more and help find a solution. Best, Eric

Posted 3 years ago

“Item never arrived, UPS tracking shows damaged, no response to emails.”

Helpful Report

Posted 3 years ago

Hi Harold, We are sorry to hear you have not received your products yet! I will be reaching out to you shortly to see how we can resolve this! Best, Eric

Posted 3 years ago

“I cant provide any review yet cause I'm still missing some parts. we cant assemble the roof rack without it. Warmer days are coming and we can't even use the roof rack yet..I hope we can get to use this rack before our camping or any other getaways.”

Helpful Report

Posted 3 years ago

Justine, I do understand you are anxious to receive your last part, but it is still on backorder with the manufacturer, as communicated by our team upon you placing the order. Once we receive that part, we will be happy to ship it to you. Thanks, Matt

Posted 3 years ago

“I ordered and then it never shipped. Still waiting for a notification to say it is on its way (it has been 10 days)”

Helpful Report

Posted 3 years ago

Jessica, Sorry about the delay in your package arriving. It was shipped on time but has been delayed with Canada post. It shows an estimated delivery of May 9th, at this time. I will reach out to you as well, via email. Thanks, Matt Rack Attack

Posted 3 years ago

“I admittedly didn't shop around a lot - I went to rack attack because I saw their positive reviews. I ordered a tow hitch for my new car, arranged to have it installed at Rack Attack. A few days later, I finally got around to calling Uhaul and a few other vendors and was surprised to discover that the hitch was roughly $100 more at Rack Attack than other vendors and that installation was more than twice the price compared to highly rated shops in my area. In fact, the price of the exact same curt hitch INCLUDING installation at Uhaul was less than the Rack Attack price WITHOUT installation. I complained at the store, and wrote the national chain, but I the responses I got were dismissive - essentially "your tough luck." These guys know their stuff, and they sell top notch equipment. However, they overcharge to the EXTREME. Look elsewhere.”

Helpful Report

Posted 3 years ago

“I was sent the wrong parts. I have been trying for the last few days to get some sort of confirmation that the proper Parts have been sent, but I have heard nothing . Not a good experience so far”

Helpful Report

Posted 3 years ago

Chris, I am sorry for this experience and our lack of communication on this issue. I will email you right away so we can get this situation fixed for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Hard to rate a product when you haven't got it yet.”

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Posted 3 years ago

Hi Ronald, Thank you for bringing this to our attention. I have reached out to you directly to investigate the lost shipment and propose a solution. Best regards, Blaze Rack Attack

Posted 3 years ago

“I’m still waiting for my racks to be delivered, it was estimated to be delivered March 2nd and has not reached and I can’t find we’re it is. Help me locate it please”

Helpful Report

Posted 3 years ago

Calvin, I just spoke to USPS and your order is still in transit. The items are on a cargo ship, making their way to Hawaii. I will reach out to you to speak more about this. Thanks, Matt

Posted 3 years ago

“I ordered a rack yes I understand it was family day weekend but item wasn't shipped I was told the problem was Canada post wasn't picking up the parcel from rack attack so I requested the order to be canceled 5 days later still waiting to see the refund on my credit card”

Helpful Report

Posted 3 years ago

Gregory, I have verified your return was done on the day of the request, it just takes 5-10 bussiness days for the money to be refunded to your account. You should see that return in the upcoming days. Thanks, Matt

Posted 3 years ago

“You charge me twice just because items were shipped from two different places. I will not recommend this company if this is how you do business.”

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Posted 3 years ago

Fred, I am sorry about this mistake and I am looking into it. It looks like one of our locations realized they had overcharged and were trying to provide a refund. I will be reaching out to you to get this fixed, right away! Thanks, Matt Rack Attack

Posted 3 years ago

“I have not yet received the items I ordered. 2 Thule crossbar keys. Please check on my order.”

Helpful Report

Posted 3 years ago

Hellen, thank you for your feedback. I know how frustrating it is when the carrier is having issues with the delivery. I've reached out to you directly to help you locate your order. We'll make sure we get those keys to you as soon as possible. Best regards, Blaze Rack Attack

Posted 3 years ago

“Not good.”

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Posted 3 years ago

Hi John, I am sorry that you are not satisfied with your experience with Rack Attack. I will reach out right away, via email, to see how we can help you out! Thanks, Matt

Posted 3 years ago

“Placed my order a few weeks ago and have not received it. Contacted Rack Attack a few days ago and have not heard back from them. Probably okay to shop from Rack Attack in person but I would not recommend online orders.”

Helpful Report

Posted 3 years ago

Lance, Hi there! We are very sorry about your experience. From looking into this, we did ship the packages, but they looked to have been delayed or lost in transit. I am not sure if you called the right department, but if you have any other shipping issues with the replacements that were sent, please contact my team @ 888-301-1527. Please let us know if there is anything else we can do for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Matt was good to deal with regarding a fit issue, but then Carlos was wholly uncooperative and more or less made me feel like you no longer want me as a customer.”

Helpful Report

Posted 3 years ago

“I ordered Thule Aeroblade Edge Flush Mount M for my 2015 Audi Q7. They arrived in a timely manner but will not fit my car because no fit kit was sent. After researching turns out the fit kit has been discontinued. These were ordered online and shipped from the portland store. Before checking out the web page informed me that my order would be checked to guarantee a fit. My order was obviously not reviewed. At this time I have been unable to contact anyone in portland. Now I am stuck with assembled racks that I can not return. Hopefully, this will get someone's attention and will get a callback.”

Helpful Report

Posted 3 years ago

Ben, I am sorry this was missed by our team! Sometimes people order just certain parts, so it can be hard to tell if there is a fitment issue, but we should have checked to make sure you had all the parts before proceeding with the order. I will email you right away and get this taken care of for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Ordered the Kuat Grip 6 ski rack, black, special edition. Was supposed to get a complimentary direct mounting kit (25th anniversary) but the package arrived without it. I called a few days later and was told it would be shipped from California and I would receive confirmation and shipping information. Nothing so far.”

Helpful Report

Posted 3 years ago

Ronald, We are very sorry about sending the ski rack without the mounting kit. I know Justin has emailed you and has spoken to the Pasadena location, who will be shipping that part out to you. We will update you with the tracking info once available. If there is anything else I can do for you to make your experience a more positive one, please let me know! mzaltzberg@rackattack.com Thanks, Matt Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,837 reviews