Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We need to return it. For this price the rack should be easy to mount such as 1-2-3 easy. Not 30-45 min installation. I’m returning it.”

Helpful Report

Posted 3 years ago

Hi Beatriz, I'm sorry you are having trouble with your kayak rack! I will be reaching out shortly with some installation help and information on returns if you still want to return your product. Best, Eric

Posted 3 years ago

“Oh my lord I just called to get a price on a receiver hitch 1 1/4 for a Nissan Versa note 2018. They gave me a price of 320 approximately for hitch no wiring bare bones with another 230 installation. What a blatant rip off. I priced Action truck was almost 250 cheaper. UHaul was 250 installed. Good luck staying in business with prices like that.”

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Posted 3 years ago

“$1000’s damage”

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Posted 3 years ago

“The wrong part was sent and I've recently sent it back with the return slip issued to me by Rack attack. Waiting to hear back.....”

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Posted 3 years ago

Hi Jon, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Please let us know when you have received your correct products! Best, Eric

Posted 3 years ago

“I have yet to hear a response to the fact I was sent a used and damaged product that was also missing parts. UPDATE: I have been asked to revise my review now that “it has been resolved.” I did receive a call with a suitable resolution option however none of the agreed fix has been done yet so until I see proof it’s going to be corrected, my review will remain as 1 star”

Helpful Report

Posted 3 years ago

Hi Kristy, It appears we reached out to you a few days ago and were just waiting on your response to see if you wanted to return them and if we needed to expedite new products to you. I apologize that the product was damaged in shipping so we would like to help you with this! Best, Eric

Posted 3 years ago

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

Helpful Report

Posted 3 years ago

Hi, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future, so I will be reaching out to you shortly for more information. Best, Eric

Posted 3 years ago

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Posted 3 years ago

“Rack I bought arrived damaged/unworkable.”

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Posted 3 years ago

Hi Charles, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly. Best, Eric

Posted 3 years ago

“Instructions were not clear. The plastic cover for the swivel broke easily.”

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Posted 3 years ago

Hi, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“They advertise a lower price for a rack that they dont tell you doesnt include the crossbars. Even the pictures they post show the complete rack False advertising BEWARE !!!!!!!!!”

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Posted 3 years ago

Hi there, I have sent you an email to address this. All our photos and pricing are provided by our brands but we are always open to feedback on how we can improve our product pages. Best, Blaze

Posted 3 years ago

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

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Posted 3 years ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

“Could not answer my question regarding a master key to remove my current lock that is damaged. It's too far away to drive to see if "there's something you can do". Ordered a new lock and tumbler which is now a $50 paper weight.”

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Posted 3 years ago

Hi Brad, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“I haven’t received the product yet.”

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Posted 3 years ago

Hi Matthew, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 3 years ago

“Horrible.. Guaranteed fitment.. and as soon as I opened the box I could tell by the instructions this bike rack would not fit the Bronco.”

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Posted 3 years ago

“Rack doesn’t fit.”

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Posted 3 years ago

Hi Brian, I'm sorry you are running into some difficulty with one of our rack options! I will be reaching out to you shortly so I can hear more and help find a solution. Best, Eric

Posted 3 years ago

“Item never arrived, UPS tracking shows damaged, no response to emails.”

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Posted 3 years ago

Hi Harold, We are sorry to hear you have not received your products yet! I will be reaching out to you shortly to see how we can resolve this! Best, Eric

Posted 3 years ago

“I cant provide any review yet cause I'm still missing some parts. we cant assemble the roof rack without it. Warmer days are coming and we can't even use the roof rack yet..I hope we can get to use this rack before our camping or any other getaways.”

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Posted 3 years ago

Justine, I do understand you are anxious to receive your last part, but it is still on backorder with the manufacturer, as communicated by our team upon you placing the order. Once we receive that part, we will be happy to ship it to you. Thanks, Matt

Posted 3 years ago

“I ordered and then it never shipped. Still waiting for a notification to say it is on its way (it has been 10 days)”

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Posted 3 years ago

Jessica, Sorry about the delay in your package arriving. It was shipped on time but has been delayed with Canada post. It shows an estimated delivery of May 9th, at this time. I will reach out to you as well, via email. Thanks, Matt Rack Attack

Posted 3 years ago

“I admittedly didn't shop around a lot - I went to rack attack because I saw their positive reviews. I ordered a tow hitch for my new car, arranged to have it installed at Rack Attack. A few days later, I finally got around to calling Uhaul and a few other vendors and was surprised to discover that the hitch was roughly $100 more at Rack Attack than other vendors and that installation was more than twice the price compared to highly rated shops in my area. In fact, the price of the exact same curt hitch INCLUDING installation at Uhaul was less than the Rack Attack price WITHOUT installation. I complained at the store, and wrote the national chain, but I the responses I got were dismissive - essentially "your tough luck." These guys know their stuff, and they sell top notch equipment. However, they overcharge to the EXTREME. Look elsewhere.”

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Posted 3 years ago

“I was sent the wrong parts. I have been trying for the last few days to get some sort of confirmation that the proper Parts have been sent, but I have heard nothing . Not a good experience so far”

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Posted 3 years ago

Chris, I am sorry for this experience and our lack of communication on this issue. I will email you right away so we can get this situation fixed for you. Thanks, Matt Rack Attack

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,937 reviews