Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,382 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,382 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keys I ordered did not work.”

Helpful Report

Posted 2 years ago

Hey Phil, Sorry to hear that. One of our team members will give you a call tomorrow to see what's going on and send you a replacement if necessary. The last thing we want is for you to have a key that does not work. Best regards, Blaze, Rack Attack

Posted 2 years ago

“Disappointing, my Yakima HoldUp EVO did not come with the hardware to complete the installation. I called Yakima and they are trying to ship the parts 1-day, but a frustrating start.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear that your rack was missing hardware. I know that Yakima was able to send you those parts, but if there is anything else we can do for you to make your Rack Attack experience a better one, please let me know! Thanks, Matt Rack Attack

Posted 2 years ago

“Went to Rack Attack on Evens today looking for info on how I could attach my existing bike rack to my truck if/when I were to purchase a tonneau, I had no idea Rack Attack sold tonneau covers for trucks but after seeing that they did I was going to purchase one today. The individual (who seemed to be a manager level employee) that was helping me said he needed to go in the back and look to make sure they had the one I needed……. 40 minutes later he comes out of the office and asked it I needed help (are you kidding me?) I told him “He” was looking to see if he had the tonneau cover I needed, he said “Oh man, I’m not sure how I forgot about you, we don’t have it but I can order it and get in about a week and half”. I told him no think you that I’ll go try and find what I’m looking for somewhere else. The cover and the extra parts I would have needed to make my bike racks work would have cost me over $2,000 I guess they are making enough money that they don’t need my hard earned cash….. I will NEVER shop at Rack Attack again!!!!!”

Helpful Report

(Denver, 80222) - Posted 2 years ago

Hey Bill, I'm very sorry to hear that you had a bad experience. I'd like to get some more details about what happened so that we can improve our service in the future. If you'd like to discuss it please reach out to me at gmonjeau@rackattack.com. Thank you, Gregg

Posted 2 years ago

“They asked for a review so here it is. After waiting weeks for the part they told us we needed for our Thule rack, it arrived. Unfortunately, it is not the right part and I left a message 5 days ago explaining they sent the wrong part and asking for a call back. Nothing yet.”

Helpful Report

Posted 2 years ago

Chris, I am sorry to hear that the part you received was not the part you needed. I know Carlos from my team has reached out to you to see if we can help make your experience better in anyway, but I also wanted to reach out and see if there is anything we can do for you? I see you've already been refunded, but if there is anything else we can do for you, please let us know. Thanks, Matt Rack Attack

Posted 2 years ago

“The actual product is great. But I’m missing an attachment clip and don’t know how to get a new one without ordering everything. So I only have 1 crossbar installed and that is pretty useless. I called and left a message. No response. Live chat was closed. I left an online message. No response. Maybe a 1 star review will get a response.”

Helpful Report

Posted 2 years ago

Hi Daniel, I wanted to reach out and apologize for not getting back to you right away on this. From the looks of the communication chain on your order, you have now been in contact with someone from our company. Please let me know if there is anything else I can do for you to make this a better experience. Thanks, Matt

Posted 2 years ago

“They randomly sent package to wrong address it was exceptionally hard to get through with anyone finally admitted they were wrong and I was refunded but Never received yet”

Helpful Report

Posted 2 years ago

Hi Nancy, I just wanted to reach out again and apologize for the shipping issue. I know you were sent a new estimate for your racks, but I just wanted to reach out again to see if there is anything else we can do for you at this time? Thanks, Matt

Posted 2 years ago

“They didn’t send all the things I ordered. Can’t do worse than that!”

Helpful Report

Posted 2 years ago

Paul, terribly sorry we messed up. If you need any additional lock cores, let us know, and we'll send you a pack free of charge. Blaze - Rack Attack

Posted 2 years ago

“The people that work there aren’t the brightest. I called twice looking for a security lock for my rooftop tent. I explained what ithe EXACT one I needed and twice they didn’t listen or didn’t understand what I was talking about. They were both dumb as a rock. My 12 year old Would have listened better then these dudes lol”

Helpful Report

Posted 2 years ago

Chris, so sorry to hear about your experience. My colleague has reached out to see how we can help. - Blaze

Posted 2 years ago

“I used the website fit guide yet the rack sent did not fit the car. Also the packaging had been clearly opened, pieces had been taken out of the box and it was taped back up with a note indicating it was missing pieces yet it was still shipped to me. I returned the rack. It was a complete waste of my time and the staff showed zero empathy for the hassle it caused me. 100% would not recommend.”

Helpful Report

Posted 2 years ago

We are so sorry to hear about your experience. We've reached out to your directly to see what we can do to help.

Posted 2 years ago

“Rack purchased arrived with no hitch pin. Wouldn’t accommodate for the inconvenience”

Helpful Report

Posted 2 years ago

Hi Jair, We apologies for the inconvenience. Someone from our team has reached out to offer a partial refund and send a replacement pin to you. Let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 2 years ago

“Not the right part, item said it was for adventurer roof box, but the adventurer box I have has 2” spacing for the current holes. The spacing on this is well over 3” and does not fit my roof rails. So I can’t even use half the items.”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear about the inconvenience. Our team has reached out with some links to help with the product as it should be the correct part. Let us know if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 2 years ago

“Rack showed up broken. Emailed about returning it. Agent said they would get back to me in a couple of days. Didn't happen. Not happy. Expect on line shopping was a bad idea. You don't have a zero star rating”

Helpful Report

Posted 2 years ago

Hi Bill, Terribly sorry but it looks like there's been a bit of a break in communication on our end. One of my colleagues will be providing you a return label and sending you a new model straight away. Apologies and it was definitely not our intention to make you wait. Best, Blaze, Rack Attack

Posted 2 years ago

“For $600, I expected more than a lot of screws and parts. The directions were simply vague pictures and didn't explain anything. Sent it back.”

Helpful Report

Posted 2 years ago

Hi Merrie, Sorry to hear about your negative experience with the product. We are here for you if you need any help at all. Best regards, Blaze, Rack Attack

Posted 2 years ago

“The parts I needed were back ordered. After about a month I received a call indicating that they had arrived asking if I still wanted them. I said I would pick up in 4 days. When I got there (a 30 min drive from my home) I discovered that my parts had been sold. The person who helped me was very apologetic and found the parts at a store across the continent. He arranged for direct shipping with no charge. They arrived yesterday and I'm good now. You have one bad employee and one very good one.”

Helpful Report

Posted 2 years ago

Jay, apologies for the mix up and I'm glad one of our staff members was able to help you out to address the issue. Please reach out if there is anything else we can do.

Posted 2 years ago

“I paid $40 + extra for next day air shipping but didn’t receive the item until several days later. WTF. You guys need to work on your delivery system. When Amazon says next day shipping you get it next day. Do better.”

Helpful Report

Posted 2 years ago

Joseph, sorry to hear about your experience. One of our team members has reached out to make this right for you.

Posted 2 years ago

“I applied for the return of order ＃798389(online and email), but got no any reply.”

Helpful Report

Posted 2 years ago

HI Peng, Our team has reached out and provided a return label for your return and your refund has been fully processed. Apologies for any delay. Best, Rack Attack

Posted 2 years ago

“Have not received the key!!!”

Helpful Report

Posted 2 years ago

Please accept our apologies on behalf of USPS as their delivery is running late. We ship our orders straight away but we do rely on our partners to get the items to you on time.

Posted 2 years ago

“I ordered a Yakima roof rack kit for my car online. When I ordered all the material was showing in stock but they only shipped three of the four items. When I called to see what happen they said the third item was back ordered and not available. I’ve tried ordering the missing part from other retailers but they will only sell me a complete system. Now thanks to Rack Attack I’ve got an incomplete rack sitting in my garage, which if I’d ordered elsewhere would be complete and on my vehicle. They also didn’t try to help me get the missing part.”

Helpful Report

Posted 2 years ago

Hi Brad, We apologize for the inconvenience - we are frequently dealing with stock shortages. We have fully refunded you for the missing item but please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 2 years ago

“Still waiting for my item...”

Helpful Report

Posted 2 years ago

Hi Kristine, Thank you for your feedback. We sent out your item on May 23 via Expedited Parcel and it looks like Canada Post is taking longer than usual to deliver. I checked the tracking and it's due to arrive today or tomorrow. Apologies on behalf of CP for the delay. Best regards, Blaze, Rack Attack

Posted 2 years ago

“Hello, I am writing regarding the bike rack I purchased recently. The first time I put it on my car and tried to take it off – it broke. More specifically, the thread on the bolt that fixes the rack to trailer hitch broke. The thread on the bolt and one of the nuts inside the rack arm broke with the bolt halfway through. Thus, it was neither possible to unscrew the bolt and take the rack off the car, or screw the bolt in and fix the rack on the car (the rack was wobbling with the bolt half way through). I had to saw off the rack arm that connects to the hitch and insert a screwdriver into the opening that fixed one of the loose nuts in place. That allowed to unscrew the bolt and take the remaining part of the rack arm out of the hitch. I see two design flaws with the rack, that combined lead to the described critical failure. 1. The bolt is supposed to go through two nuts and the same time. Unless both nuts are perfectly aligned, putting a bolt through two nuts destroys the thread on the bolt. 2. The nuts are supposed to be kept in place by thin plastic. Once the plastic brakes, a nut becomes loose, and makes it impossible to unscrew the bolt.”

Helpful Report

Posted 2 years ago

Hi Mykhaylo, Sorry to hear about the experience with your bike rack. We have been in touch to find a solution for you. Best regards, Blaze, Rack Attack

Posted 2 years ago

Rack Attack is rated 4.8 based on 4,382 reviews