Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

“Never received item.”

(Online Store) - Posted 6 months ago

“If you enjoy being sold the wrong products then double charged for an online order and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

(Online Store) - Posted 6 months ago

“If you enjoy paying double for the wrong products and being "ghosted" by customer service like a bad Tinder date, Rack Attack Vancouver and Rack Attack Online is the place for you. For everyone else: run. I have been a generationally loyal customer of Rack Attack. My family has used them for years, but that ends today. 1. The Physical Store Failure The level of technical failure at the Vancouver location is almost impressive. An employee walked outside, physically looked at our vehicle, confirmed the make/model/trim, and still entered it into the system incorrectly. But here’s the kicker: even with the wrong car logged, the parts he picked should have fit. He managed to be wrong about the data entry and wrong about his own inventory simultaneously. It’s a double-layered cake of incompetence. 2. The Online Nightmare Thinking the brick-and-mortar store was just a fluke, I made the mistake of using their online shop. It was worse. The Double Charge: They billed me twice for the same order. The Pricing "Error": Not only did they double-charge my credit card for a single order, but they also tacked on a $75 shipping fee. My order total was over $1,000, and their own website clearly states shipping is free for orders over $200. So, for those keeping score: they ignored their own free shipping policy and then—just for fun—charged me that entire incorrect amount twice. 3. The "Cowardly" Customer Service This is where they truly earned this review. When I called to fix the initial in-store errors, I was told I’d be "transferred" to someone who could help. The line went dead. I tried calling back 7 times over 30 minutes, and it rang out to voicemail every single time. Suspecting I was being screened, I called from my partner's phone. Low and behold, they picked up immediately. It was the exact same representative I had spoken to the first time. They weren't "busy"—they were actively dodging my phone number to avoid dealing with the mess they created. 4. The Final Straw: I returned the incorrect items. Even though I have tracking showing the package was delivered and signed for by a specific employee, the store now claims they "can't find" one of the boxes. Final Verdict Rack Attack doesn't just lack technical expertise; they lack basic professional integrity. They sell you the wrong gear, overcharge you for shipping, double-bill your card, hide from your phone calls, and then lose your returns. Do not give this company a single cent. Rack Attack doesn't care about their history with customers or their own professional integrity this is a decades-long relationship ended by pure negligence. Save yourself the inevitable headache and the financial drain: buy your gear literally anywhere else.”

Helpful Report

Posted 6 months ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 6 months ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 6 months ago

“Every step they took showed care and expertise. I am truly grateful for their guidance.”

Helpful Report

Posted 6 months ago

“In the past I was very happy with Rack Attack ski rack. My latest endeavor was very disappointing. I ordered new adapters to allow fitting my older rack (~2003) to my newer Ford Expedition that needed the larger adapters. I paid for expedited shipping so it would be delivered before I left my vacation location. The order confirmation I received said it would NOT get there before I left, so I contacted RA again and they sent a second shipment from your Boise, ID store to me. Ended up, the Boise shipment arrived first (it was sent with no shipping charges - Thanks) which I used, but the original shipment also arrived. I was send a return label & told to return the original shipment (which I did without ever opening that box) - and was told the Boise shipment would be credited back after receipt of the return. Boise emailed and said there were parts missing and is charging 15% restocking fee. I emailed this information about returning the unopened box as I was requested to and was told the 15% stands. I hope Rack Attack will fix this quickly, but so far I am unable to get in touch with the "proper people".”

Helpful Report

(Online Store) - Posted 7 months ago

“I’ve called twice to return my item, left a vm and have not received a follow up”

Helpful Report

(Online Store) - Posted 7 months ago

“Don't have mt order yet.”

Helpful Report

(Online Store) - Posted 7 months ago

“Simple order, one item. Incorrect part recieved”

Helpful Report

(Online Store) - Posted 8 months ago

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

Helpful Report

Posted 9 months ago

“I purchased a Thule Motion 3 cargo box from Rack Attack based on the salesperson’s recommendation. Before purchasing, I specifically asked about fitment on my 2025 Toyota Sienna and whether I would need to change my OEM rails or towers. I was clearly told no, and assured the factory setup would work fine. The salesperson even stated he previously owned a Sienna and that this box (or its predecessor) fit perfectly. After driving three hours home, I installed the box and immediately found the fitment was very poor—there was less than ½ inch of clearance between the box and the roof. I could not open both the sunroof and rear hatch at the same time. I followed the instructions and chose hatch access over the sunroof. Overnight, the box sagged under load and ended up resting directly on my roof. I had to pad it with rubber insulation just to continue my trip. While driving empty later, the box buffeted, causing paint damage to my roof. I had to spend $280 to have the roof buffed and the ceramic coating reapplied. When I contacted Rack Attack, I was then told I actually needed different towers and rails, at an additional $500 plus $130 for installation—something I was explicitly told I would not need before purchasing. I was made to feel like this was somehow my fault, despite relying on their expertise. I feel I was misled and taken advantage of—either due to lack of product knowledge or a desire to make the sale. Rack Attack would only offer to take the box back if I purchased a different one, with no compensation for the damage or additional costs incurred. This was a disappointing experience, particularly given the premium pricing and expectation of professional guidance. Accurate fitment advice is critical for rooftop cargo systems, and in this case, that guidance was incorrect and costly. Based on this experience, I would not recommend Rack Attack.”

Helpful Report

Posted 9 months ago

“We were very pleased with the excellent customer service provided to us on Friday December 12, 2025. The courtesy staff member went out of his way to solve our lock /key problem on our bike rack on a cold winter day in Ottawa. Thank you Rack Attack for saving the day!”

Helpful Report

Posted 9 months ago

“I started on Facebook to find out a Kuat Panel Kit was still available. I had to call a couple days later since nobody replied to Facebook. I talked to a salesman who was supposed to verify its availability and its condition. He never called me back. I called the next day and talked to another salesman and he said I just missed him. He was going to contact him and call me back. Never happened. However statement was made it was available. He said the primary contact would call me back on Black Friday, he did not. I left home at 0600 to drive 3 hours to get the panel kit. Nobody called and called after an hour that they were open. Talked to the original salesman. I had to remind about everything, he finally caught on and no apologies. Then he states, sorry it has been sold. I made a 6 hour round trip for nothing. Lets just say this is completely unacceptable and by the phone call I would feel confident in saying this is normal. I know whom I specifically talked with, but doesn't pay to throw them under the bus.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience. We’re very sorry for the lack of communication and the inconvenience you went through, especially after making such a long trip. That’s not the experience we want for anyone. While this Kuat Panel Kit was sold, as it had not been placed on a formal hold or purchased, we recognize that we should have followed up as promised. We understand how frustrating it was to find it was no longer available. We truly appreciate you bringing this to our attention. We’ll be addressing this with our team to ensure better communication moving forward. If there’s anything we can do to assist you in finding a similar item, we’re here to help.

Posted 9 months ago

“The item in the picture is not the item I received in 3 different requests I was told it was a stock photo. If you show something it should be the item ordered!!”

Helpful Report

(Online Store) - Posted 9 months ago

“Wrong parts sent, sweet roll kayak rack missing screws.”

Helpful Report

(Online Store) - Posted 11 months ago

“Staff said the $750 purchase of multiple products would work. They didn’t. I would have had to take a box cutter to cut into the roof. So I returned the products. And now over 3 weeks and only a partial refund has been issued despite multiple follow ups.”

Helpful Report

(Online Store) - Posted 11 months ago

“My purchase has been a dismal experience. After waiting 6 weeks for the rack I discovered that parts are missing. Neither Rack Attack or Rocky Mount are able to help me. The bolts are not available in the hardware store. Rocky Mount does not return my calls or emails. Rack Attack is unwilling to take the bolts out of another rack to make mine work. It is going to have to go back. I'm sad, I really wanted this rack, but now I gear warranty service doesn't exist.”

Helpful Report

(Online Store) - Posted 11 months ago

“We placed an order for a tonneau cover for our truck back in March and have had nothing but issues since. The first few covers we received were damaged, and the most recent one was installed already damaged by Rack Attack themselves — which they acknowledged. They promised to replace it, but five months later, we still don’t have a proper, non-faulty cover. We paid $3,500 for this product, and what we got was a defective cover and zero follow-through. Every time I call, there’s a new excuse about paperwork or delays, but I’ve never received a proactive update or follow-up unless I chase them down myself. It feels like they’re hoping the issue will just go away if they ignore it long enough. The customer service has been truly disappointing — unaccountable, not proactive, and lacking any real urgency or responsibility. I’ve also since heard that other customers have had similar experiences with this store, which unfortunately doesn’t surprise me anymore. I would highly recommend avoiding this location if you value your time, your money, and decent customer service. It’s been an incredibly frustrating experience, and nothing has been done to make it right.”

Helpful Report

Posted 1 year ago

“Had their racks on my Dad’s car for a few months before we both got sick, so they were left unused in new condition while he died of cancer and I reached remission. Rack Attack chose not to make an exception and return them outside their return window. No courtesy made or sympathy expressed to my elderly widowed Mom during her request. Terrible situation made into a simple business calculation for them. Very unfortunate time we live in. I would not recommend Rack Attack as a company.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Rack Attack Reviews

About Rack Attack: