Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,826 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,826 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many people have raved about Rack Attack. With that in mind, I finally made a purchase on something big that we've been wanting and it was quite painful. 1) I placed an order online and made a note to have a custom key and lock to match my existing roof box. Everything was inputted (address and credit card with an online order number). 2) I was emailed from customer service saying it would be an extra fee. Not a problem at all and we confirmed what I wanted. A revised invoice was sent to me. But I had to call in with my credit card number -- that was strange to me since I had already placed the order previously on my original order. I was even suspicious thinking it might have been spam asking for my credit card number. However, after calling, it seemed to be okay and I provided the information over the phone. 3) Days later, then I get another email saying you need my mailing address because my parts were all in. This confused me even more because why wasn't I asked that previously? Or wasn't picked up from my original order. Like I mentioned, both my credit card and mailing address were all entered in my original order. Either way, I responded with my mailing address so it would be shipped to me. 4) When the bike rack finally arrived to me, it was missing the custom keys entirely that started this whole back and forth. Customer service was contacted again and I was assured it would be looked after. 5) Days passed and still no answer, we had to reach out and turns out, it wasn't addressed yet as a result of vacation on whoever was in charge of looking into this. 6) Keys and lock were finally acquired from two separate stores (Ottawa and Calgary) and shipped to us. I just feel like the back and fort, missing information and constant miscommunication with different people was frustrating. I am happy with the product and that has been exactly what I wanted but I was disappointed in how the customer service was handled.”

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Posted 1 year ago

“My experience was awful. Your company knowingly sold me the wrong item for the wrong price. I was offered a 10% discount because the box was damaged. However the unit I was sold only retailed for $549 and you tried to sell it to me for $890. I would not recommend Rack Attack to anyone.”

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Posted 1 year ago

“What an absolute joke. I paid full price for this item. I ordered it with enough time to have it shipped to me before a trip I’m taking. It was 4 days before I had to reach out to them to see if they had processed it yet as I needed the rack by a specific date. They had not (they blamed UPS) but expressed shipped one out to me after I checked in with them. Great! But imagine my extreme disappointment when the item shows up in a box that is barely holding together, and the rack had already been assembled and used. They had given me no indication whatsoever that they were sending me a used item. I’ve never emailed someone so quickly. I took a bunch of pictures and sent it to them and letting them know I would not be using it until this was addressed. Days later they finally respond letting me know they no longer have this rack in stock but are willing to offer me a 20% retroactive discount or to process a return. At this point it’s too late to return and order a new one in time for my trip so I decide to give it a try. Maybe the person before me tried it and it just didn’t fit what they needed. So it put it on my car and after reading the instructions I notice that it was assembled backwards. Wouldn’t normally be a big deal as I can still put the bike on it, but because of this the locking strap can’t reach the actual lock. And because this other person assembled it (obviously without following instructions), I can’t undue the arms to correct it. This also highlights the fact that Rack Attack OBVIOUSLY DID NOT QUALITY CHECK THIS USED ITEM before sending it me. I will obviously be returning it (hopefully they don’t send it out to one of you!), I will be re-purchasing elsewhere, and never ordering from Rack Attack again.”

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Posted 1 year ago

“Very wrong I received the wrong rack and items in my order are missing.”

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Posted 1 year ago

“i contacted rack attack winnipeg about a week ago about a product i am trying to buy and never heard back. I cntacted rack attack ottawa on friday morning with the same question and have yet to hear back despite them being open all weekend. not sure why the lack of response but doesn't seem a good way to conduct business”

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Posted 1 year ago

“After seeing online that the DC location had the ROAM cooler I was looking for, I drove to the location and was told that they didn't actually have it and I would need to order it online and later pick up at the store. This was fine so I went home and tried to order which gave me errors because the site said they had it in the store. So.. I called the store and tried to order it through them. Then I was told they made a mistake, and they actually did have a display model I could buy. No problem. I drove back to the store to find out it was used all banged up, covered in coffee, and full price. Is this a store or Facebook marketplace? Completely waisted my day and was told they can get me a new one in 2 weeks. After I called customer service and was told my information would be forwarded to a regional manager which has yet to contact me. 0 stars for customer service.”

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Posted 1 year ago

“Took a fairly long time to ship so I cancelled and ordered from another shop. Probably not the positive feedback you want haha”

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Posted 1 year ago

Matthew, We are very sorry about this situation. I will look into this and email you to see if there is anything we can do to fix our error. Thanks, Matt Rack Attack

Posted 1 year ago

“You never have the items I order in stock even when you say you do. Every order gets backordered with no follow up”

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Posted 1 year ago

Sam, I am sorry to hear about your experience with Rack Attack. I will reach out to you right away, via email. Thanks, Matt Rack Attack

Posted 1 year ago

“Only 2 of 3 components have arrived 10 days post order. I will have to purchase the final component from another retailer in order to get it in time for my pending trip. UPS is non-responsive so I don't know if the rails will ever arrive”

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Posted 1 year ago

Good morning, We are sorry to hear your item has not arrived as scheduled, but we are glad to help you out with this situation. I will reach out to you via email, shortly. Thanks, Matt Rack Attack

Posted 1 year ago

“My part was given to someone else.”

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Posted 1 year ago

Hi Anthony, We are sorry about the confusion on this order, but I will reach out to discuss more. Thanks, Matt Rack Attack

Posted 1 year ago

“Came without the screws. Reached out to Rack attack customer service and still waiting for an update. Will send a photo once we are able to assemble it first which is possible only after we get the parts we have requested. Thanks”

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Posted 1 year ago

Good morning, I am very sorry about the delay in resolving this issue for you. I will be reaching out to you shortly to help get this resolved. Thanks, Matt Rack Attack

Posted 1 year ago

“No mounting hardware arrived with my order. So it's pretty much useless..”

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Posted 1 year ago

Hi Dusty, We are very sorry to hear that your kit came with no hardware it in, but we are happy to help get this resolved for you. I will reach out to you via email right away to find out more and get this taken care of for you. Thanks, Matt Rack Attack

Posted 1 year ago

“I have the most terrible service in my life with rack attack in Portland the fist day that I bye my canopy broken he said that is gonna replace and I steel waiting this happen around 2 years ago or more bad service”

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Posted 1 year ago

Hi Gabriel, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly for more information. Best, Eric

Posted 1 year ago

“The camping chairs we received were very scuffed and banged up during transport. They had only been shipped with plastic wrap and nothing to protect the item itself. They were returned.”

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Posted 1 year ago

Good morning, We are very sorry to hear about this situation. I will reach out to you immediately, via email, to see how we can resolve this for you. Thanks, Matt

Posted 1 year ago

“I need to return my product and I’ve had numerous message conversations but no return label provided even after you said here it is.”

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Posted 1 year ago

Hi Wendy, Thank you for your feedback. Our return label might have ended up in your spam folder. I've just sent it to you again. Hopefully, it makes it to your inbox this time. Let us know! Best, Blaze

Posted 1 year ago

“It hasn't even shipped yet. :(”

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Posted 2 years ago

Stephanie , I apologize for this error and will reach out to you to make this right. Thanks and have a great day! Matt Rack Attack

Posted 2 years ago

“Really bad experience, staff wasn’t courteous at all when we went to returned our bike rack which was brand new , they Achebe’s us 15% of the price just Bcz box was open , be aware , no matter how much business u gave them they will charge u 15% of your purchase just Bcz box was open. It’s a scam.”

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Posted 2 years ago

Hi Stephen, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly with more information! Best, Eric

Posted 2 years ago

“Where is the my order?? Please update me!”

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Posted 2 years ago

Joaquin, I am sorry to see your package has not yet been delivered. I will be looking into this and emailing you with an update very soon. Have a great day! Thanks, Matt Rack Attack

Posted 2 years ago

“The photos, description, and price led me to believe that I had ordered bars that go perpendicular to the car. I was surprised when what arrived was the sides of the bars, and nothing else. I checked the listing (and had someone else look) to see where I went wrong. One small note on the bottom of the page noted that it was not a rack for purchase. The website definitely didn't help with its clunky setup.”

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Posted 2 years ago

Isabel, We are sorry to hear about your experience. I will be emailing you to see if we can help make this situation better for you! Thanks, Matt Rack Attack

Posted 2 years ago

“I'm commenting on an order for locks for this rack. I received the incorrect item, and could not speak to a human. No exchange was offered. I received a postage-paid label, however, when I mailed the item in the box I received it in it was returned to me, as the postage was not priority mail. The original box was a "priority mail" box. I had to repackage and drive to the post office again to return the incorrect item. My time and expensive gasoline. I then had to place another order for the correct item and pay again. I'm now waiting to see what happens. NOT GOOD CUSTOMER SUPPORT!”

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Posted 2 years ago

William, We are sorry to hear about this experience. I will be reaching out to you right away to get this fixed for you. Thanks, Matt Rack Attack

Posted 2 years ago

Rack Attack is rated 4.8 based on 4,826 reviews