Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,384 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,384 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9 days still dont have the stupid thing”

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Posted 1 year ago

Hi David, I apologize that you did not have a good with your mail order, that's not what we want for our customers! I will be contacting you shortly for more information. Best, Eric

Posted 1 year ago

“The items that I ordered have not been shipped yet, still waiting.”

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Posted 1 year ago

Hi Mark, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I am checking on your mail order and will be in contact with more information shortly! Best, Eric

Posted 1 year ago

“I received damaged item in the package: one side is bent.”

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Posted 1 year ago

“Missing parts and customer service keeps sending me in circles”

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Posted 1 year ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly to find out what parts you need. Best, Eric

Posted 1 year ago

“I have not received my order yet and would like to cancel”

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Posted 1 year ago

We appreciate your feedback. It looks like UPS lost your package - please accept our apologies on their behalf. We have processed a full refund for your order.

Posted 1 year ago

“We need to return it. For this price the rack should be easy to mount such as 1-2-3 easy. Not 30-45 min installation. I’m returning it.”

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Posted 1 year ago

Hi Beatriz, I'm sorry you are having trouble with your kayak rack! I will be reaching out shortly with some installation help and information on returns if you still want to return your product. Best, Eric

Posted 1 year ago

“Oh my lord I just called to get a price on a receiver hitch 1 1/4 for a Nissan Versa note 2018. They gave me a price of 320 approximately for hitch no wiring bare bones with another 230 installation. What a blatant rip off. I priced Action truck was almost 250 cheaper. UHaul was 250 installed. Good luck staying in business with prices like that.”

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Posted 1 year ago

“$1000’s damage”

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Posted 1 year ago

“The wrong part was sent and I've recently sent it back with the return slip issued to me by Rack attack. Waiting to hear back.....”

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Posted 1 year ago

Hi Jon, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Please let us know when you have received your correct products! Best, Eric

Posted 1 year ago

“I have yet to hear a response to the fact I was sent a used and damaged product that was also missing parts. UPDATE: I have been asked to revise my review now that “it has been resolved.” I did receive a call with a suitable resolution option however none of the agreed fix has been done yet so until I see proof it’s going to be corrected, my review will remain as 1 star”

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Posted 1 year ago

Hi Kristy, It appears we reached out to you a few days ago and were just waiting on your response to see if you wanted to return them and if we needed to expedite new products to you. I apologize that the product was damaged in shipping so we would like to help you with this! Best, Eric

Posted 1 year ago

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

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Posted 1 year ago

Hi, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future, so I will be reaching out to you shortly for more information. Best, Eric

Posted 1 year ago

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Posted 1 year ago

“Rack I bought arrived damaged/unworkable.”

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Posted 1 year ago

Hi Charles, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly. Best, Eric

Posted 1 year ago

“Instructions were not clear. The plastic cover for the swivel broke easily.”

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Posted 1 year ago

Hi, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“They advertise a lower price for a rack that they dont tell you doesnt include the crossbars. Even the pictures they post show the complete rack False advertising BEWARE !!!!!!!!!”

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Posted 1 year ago

Hi there, I have sent you an email to address this. All our photos and pricing are provided by our brands but we are always open to feedback on how we can improve our product pages. Best, Blaze

Posted 1 year ago

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

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Posted 1 year ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 1 year ago

“Could not answer my question regarding a master key to remove my current lock that is damaged. It's too far away to drive to see if "there's something you can do". Ordered a new lock and tumbler which is now a $50 paper weight.”

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Posted 1 year ago

Hi Brad, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 1 year ago

“I haven’t received the product yet.”

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Posted 1 year ago

Hi Matthew, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be contacting you shortly about your order. Best, Eric

Posted 1 year ago

“Horrible.. Guaranteed fitment.. and as soon as I opened the box I could tell by the instructions this bike rack would not fit the Bronco.”

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Posted 1 year ago

“Rack doesn’t fit.”

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Posted 1 year ago

Hi Brian, I'm sorry you are running into some difficulty with one of our rack options! I will be reaching out to you shortly so I can hear more and help find a solution. Best, Eric

Posted 1 year ago

Rack Attack is rated 4.8 based on 4,384 reviews