Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,826 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,826 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to secure the largest Thule roof box I could get with 24" clearance to garage door. Was told only option was the Alpine model. Returned to the store 4 days later too get the bag set and was told they were too large for our new roof box. During our discussion I find that a larger less expensive roof box would have fit in the 24" clearance ( plus accommodate the bags) and that no, they don't take returns or exchanges on a 4 days old purchases. Frustrating experience. GOING TO REI FROM NOW OWN.”

Helpful Report

Posted 2 years ago

Hi John, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be in touch shortly with more information. Best, Eric

Posted 2 years ago

“I ordered a hitch for my subaru at the Rack Attack in Fort Collins and at no point was I told when ordering it, that it would be non returnable!!! When I first tried to return it I was given the run around and told by Chris to bring it in later for the manager to decide on the matter. Mind you I had to have help everytime I brought in or took out this large boxed hitch. I then got a phone call that they could install it for a reduced price or if I still wanted to return it they could discuss that with me (I've saved that voice message) When I brought it back the second time to return it is when I was finally told that it was not refundable! I wish I had gotten a receipt, but since they had all my info in their computer i thought it would be like returns at REI, honest and not a big deal. I never get receipts from them, as it saves paper. I will never use this store again!!! Horrible customer service!”

Helpful Report

Posted 2 years ago

Hi Kathy, We are so sorry about the confusion with your hitch return! While hitches are typically non-returnable items, the call you received from the Store Manager is correct and we would be happy to return your hitch! We will be in touch again shortly! Best, Eric

Posted 2 years ago

“Do I go again to Rack attack to buy any products? I don't think so. I bought a new Ikamper Skycamp 3.0 and after using it one time the support hoop got bent and their support is so pathetic. They don't follow up with Ikamper or they don't do any help on the product. Once the product is sold they don't respond or don't support any warranty support too. They say to reach out to Ikamper directly. In that case, why do I need to buy from Rack attack I can buy directly from Ikamper. Customer Service is pathetic. I don't recommend RACK ATTACK to any of my freinds”

Helpful Report

Posted 2 years ago

Hi Udaya, I'm so sorry to hear about your experience, and this is definitely not how we want our customers to feel. Taking care of everything (including any problems) before AND after the purchase is what's been fueling us for almost three decades. We'll do our best to investigate this and demonstrate how we've earned our reputation in Portland. We'll be in touch directly. Best, Eric

Posted 2 years ago

“I was sent the wrong order, then was made to think it was my fault, which then I sent a photo of my order and the item I received which were two completely different things. Then I had to pay 20$ for a pick up fee for the courier you sent me the return label for. Very inconvenient since I was at work trying to return the item as soon as possible.”

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Posted 2 years ago

Hi Nick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. We are looking into this issue and I will be in contact shortly with more information. Best, Eric

Posted 2 years ago

“9 days still dont have the stupid thing”

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Posted 2 years ago

Hi David, I apologize that you did not have a good with your mail order, that's not what we want for our customers! I will be contacting you shortly for more information. Best, Eric

Posted 2 years ago

“The items that I ordered have not been shipped yet, still waiting.”

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Posted 2 years ago

Hi Mark, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I am checking on your mail order and will be in contact with more information shortly! Best, Eric

Posted 2 years ago

“I received damaged item in the package: one side is bent.”

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Posted 2 years ago

“Missing parts and customer service keeps sending me in circles”

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Posted 2 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly to find out what parts you need. Best, Eric

Posted 2 years ago

“I have not received my order yet and would like to cancel”

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Posted 2 years ago

We appreciate your feedback. It looks like UPS lost your package - please accept our apologies on their behalf. We have processed a full refund for your order.

Posted 2 years ago

“We need to return it. For this price the rack should be easy to mount such as 1-2-3 easy. Not 30-45 min installation. I’m returning it.”

Helpful Report

Posted 2 years ago

Hi Beatriz, I'm sorry you are having trouble with your kayak rack! I will be reaching out shortly with some installation help and information on returns if you still want to return your product. Best, Eric

Posted 2 years ago

“Oh my lord I just called to get a price on a receiver hitch 1 1/4 for a Nissan Versa note 2018. They gave me a price of 320 approximately for hitch no wiring bare bones with another 230 installation. What a blatant rip off. I priced Action truck was almost 250 cheaper. UHaul was 250 installed. Good luck staying in business with prices like that.”

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Posted 2 years ago

“$1000’s damage”

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Posted 2 years ago

“The wrong part was sent and I've recently sent it back with the return slip issued to me by Rack attack. Waiting to hear back.....”

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Posted 2 years ago

Hi Jon, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Please let us know when you have received your correct products! Best, Eric

Posted 2 years ago

“I have yet to hear a response to the fact I was sent a used and damaged product that was also missing parts. UPDATE: I have been asked to revise my review now that “it has been resolved.” I did receive a call with a suitable resolution option however none of the agreed fix has been done yet so until I see proof it’s going to be corrected, my review will remain as 1 star”

Helpful Report

Posted 3 years ago

Hi Kristy, It appears we reached out to you a few days ago and were just waiting on your response to see if you wanted to return them and if we needed to expedite new products to you. I apologize that the product was damaged in shipping so we would like to help you with this! Best, Eric

Posted 3 years ago

“We asked for a new set of roof rails to replace the existing ford roof rails. After 3 hours, they installed parallel roof rails inside the existing rails and charged us $1000 for the hokey set up. Great look on a $40k car! Their solution was to take the parts off and give us a refund all while blaming us for the trouble. Don’t go to these people unless you are looking to have a really bad day”

Helpful Report

Posted 3 years ago

Hi, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future, so I will be reaching out to you shortly for more information. Best, Eric

Posted 3 years ago

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Posted 3 years ago

“Rack I bought arrived damaged/unworkable.”

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Posted 3 years ago

Hi Charles, I'd like to learn more about what happened so that we can figure out how to make this right, and avoid similar issues in the future. I will be reaching out shortly. Best, Eric

Posted 3 years ago

“Instructions were not clear. The plastic cover for the swivel broke easily.”

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Posted 3 years ago

Hi, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“They advertise a lower price for a rack that they dont tell you doesnt include the crossbars. Even the pictures they post show the complete rack False advertising BEWARE !!!!!!!!!”

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Posted 3 years ago

Hi there, I have sent you an email to address this. All our photos and pricing are provided by our brands but we are always open to feedback on how we can improve our product pages. Best, Blaze

Posted 3 years ago

“I bought a simple class 1 hitch at Mississauga store, Ishveer Malhans promised to deliver the hitch after a 2 weeks waiting time plus 1 additional week for the installation, at the same time he promised to call when the hitch had arrived, well 16 days have passed and no phone call, no hitch, very difficult to contact them by phone, the manager don't take phone calls and after a 20 min of repeated phone calls and waiting times, they told me that the hitch is still in order with out being shipped from Montreal and it will take 1 week more to receive the hitch. I don't have doubts that Rack attack is an important rack installer but go to a different location, because people do plans and expect respect for their time, obviously the Mississauga location don't do that, and for any location that you choose test their phone communications before doing any purchase”

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Posted 3 years ago

Hi Humberto, I apologize that you did not have a good experience in the store, that's not what we want for our customers! We'll do our best to use your feedback to help us get better in the future. Best, Eric

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,826 reviews