Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They randomly sent package to wrong address it was exceptionally hard to get through with anyone finally admitted they were wrong and I was refunded but Never received yet”

Helpful Report

Posted 4 years ago

Hi Nancy, I just wanted to reach out again and apologize for the shipping issue. I know you were sent a new estimate for your racks, but I just wanted to reach out again to see if there is anything else we can do for you at this time? Thanks, Matt

Posted 4 years ago

“They didn’t send all the things I ordered. Can’t do worse than that!”

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Posted 4 years ago

Paul, terribly sorry we messed up. If you need any additional lock cores, let us know, and we'll send you a pack free of charge. Blaze - Rack Attack

Posted 4 years ago

“The people that work there aren’t the brightest. I called twice looking for a security lock for my rooftop tent. I explained what ithe EXACT one I needed and twice they didn’t listen or didn’t understand what I was talking about. They were both dumb as a rock. My 12 year old Would have listened better then these dudes lol”

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Posted 4 years ago

Chris, so sorry to hear about your experience. My colleague has reached out to see how we can help. - Blaze

Posted 4 years ago

“I used the website fit guide yet the rack sent did not fit the car. Also the packaging had been clearly opened, pieces had been taken out of the box and it was taped back up with a note indicating it was missing pieces yet it was still shipped to me. I returned the rack. It was a complete waste of my time and the staff showed zero empathy for the hassle it caused me. 100% would not recommend.”

Helpful Report

Posted 4 years ago

We are so sorry to hear about your experience. We've reached out to your directly to see what we can do to help.

Posted 4 years ago

“Rack purchased arrived with no hitch pin. Wouldn’t accommodate for the inconvenience”

Helpful Report

Posted 4 years ago

Hi Jair, We apologies for the inconvenience. Someone from our team has reached out to offer a partial refund and send a replacement pin to you. Let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 4 years ago

“Not the right part, item said it was for adventurer roof box, but the adventurer box I have has 2” spacing for the current holes. The spacing on this is well over 3” and does not fit my roof rails. So I can’t even use half the items.”

Helpful Report

Posted 4 years ago

Hi there, Sorry to hear about the inconvenience. Our team has reached out with some links to help with the product as it should be the correct part. Let us know if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 4 years ago

“Rack showed up broken. Emailed about returning it. Agent said they would get back to me in a couple of days. Didn't happen. Not happy. Expect on line shopping was a bad idea. You don't have a zero star rating”

Helpful Report

Posted 4 years ago

Hi Bill, Terribly sorry but it looks like there's been a bit of a break in communication on our end. One of my colleagues will be providing you a return label and sending you a new model straight away. Apologies and it was definitely not our intention to make you wait. Best, Blaze, Rack Attack

Posted 4 years ago

“For $600, I expected more than a lot of screws and parts. The directions were simply vague pictures and didn't explain anything. Sent it back.”

Helpful Report

Posted 4 years ago

Hi Merrie, Sorry to hear about your negative experience with the product. We are here for you if you need any help at all. Best regards, Blaze, Rack Attack

Posted 4 years ago

“The parts I needed were back ordered. After about a month I received a call indicating that they had arrived asking if I still wanted them. I said I would pick up in 4 days. When I got there (a 30 min drive from my home) I discovered that my parts had been sold. The person who helped me was very apologetic and found the parts at a store across the continent. He arranged for direct shipping with no charge. They arrived yesterday and I'm good now. You have one bad employee and one very good one.”

Helpful Report

Posted 4 years ago

Jay, apologies for the mix up and I'm glad one of our staff members was able to help you out to address the issue. Please reach out if there is anything else we can do.

Posted 4 years ago

“I paid $40 + extra for next day air shipping but didn’t receive the item until several days later. WTF. You guys need to work on your delivery system. When Amazon says next day shipping you get it next day. Do better.”

Helpful Report

Posted 4 years ago

Joseph, sorry to hear about your experience. One of our team members has reached out to make this right for you.

Posted 4 years ago

“I applied for the return of order ＃798389(online and email), but got no any reply.”

Helpful Report

Posted 4 years ago

HI Peng, Our team has reached out and provided a return label for your return and your refund has been fully processed. Apologies for any delay. Best, Rack Attack

Posted 4 years ago

“Have not received the key!!!”

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Posted 4 years ago

Please accept our apologies on behalf of USPS as their delivery is running late. We ship our orders straight away but we do rely on our partners to get the items to you on time.

Posted 4 years ago

“I ordered a Yakima roof rack kit for my car online. When I ordered all the material was showing in stock but they only shipped three of the four items. When I called to see what happen they said the third item was back ordered and not available. I’ve tried ordering the missing part from other retailers but they will only sell me a complete system. Now thanks to Rack Attack I’ve got an incomplete rack sitting in my garage, which if I’d ordered elsewhere would be complete and on my vehicle. They also didn’t try to help me get the missing part.”

Helpful Report

Posted 4 years ago

Hi Brad, We apologize for the inconvenience - we are frequently dealing with stock shortages. We have fully refunded you for the missing item but please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 4 years ago

“Still waiting for my item...”

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Posted 4 years ago

Hi Kristine, Thank you for your feedback. We sent out your item on May 23 via Expedited Parcel and it looks like Canada Post is taking longer than usual to deliver. I checked the tracking and it's due to arrive today or tomorrow. Apologies on behalf of CP for the delay. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Hello, I am writing regarding the bike rack I purchased recently. The first time I put it on my car and tried to take it off – it broke. More specifically, the thread on the bolt that fixes the rack to trailer hitch broke. The thread on the bolt and one of the nuts inside the rack arm broke with the bolt halfway through. Thus, it was neither possible to unscrew the bolt and take the rack off the car, or screw the bolt in and fix the rack on the car (the rack was wobbling with the bolt half way through). I had to saw off the rack arm that connects to the hitch and insert a screwdriver into the opening that fixed one of the loose nuts in place. That allowed to unscrew the bolt and take the remaining part of the rack arm out of the hitch. I see two design flaws with the rack, that combined lead to the described critical failure. 1. The bolt is supposed to go through two nuts and the same time. Unless both nuts are perfectly aligned, putting a bolt through two nuts destroys the thread on the bolt. 2. The nuts are supposed to be kept in place by thin plastic. Once the plastic brakes, a nut becomes loose, and makes it impossible to unscrew the bolt.”

Helpful Report

Posted 4 years ago

Hi Mykhaylo, Sorry to hear about the experience with your bike rack. We have been in touch to find a solution for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Parts came damaged”

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Posted 4 years ago

Hi Aaron, So sorry to hear about the damaged parts. Our team has reached out to help out, so if you haven't already, just send us the photos of the damage so we can evaluate and address the problem for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“They will gladly order items out of stock for you, however they will never give you an update or call you when the items have arrived. After 2 months, I cancelled my orders with the outlet and re-ordered with corporate. Items shipped that week.”

Helpful Report

Posted 4 years ago

Unfortunately the supply from our brands has been spotty, so we can never be sure when some of the backordered items will arrive. We received yours just mere days after you cancelled the order, so just bad timing!

Posted 4 years ago

“PREPARE TO PAY EXTRA FEE if you need to exchange or return any product there!! Free return is a not a TRUE!! I just bought a Cargo Box at the Portland Store with Shane. He was really clear about return policy: as long as its in new condition, not used or damage you have 60 days free return policy. NOT TRUE. The day after my purchase I realized I need a bigger size of my THULE Cargo Box. I paid US$649 for the XL Force Thule (full price, no discount) by his recommendation. He was not recommending the Yakima at all! I just followed his suggestion. On a call with Daniel the following day he explained a total different story!! They said they would try to help, having a conversation with Suzy, the Store manager and would return a call. I never received any response, even calling them a second time and telling another person I would like to talk with one of them!! VERY DISAPPOINT SERVICE AS THEY DONT TELL YOU THE TRUTH! So over be prepare to buy something and don't expect free return!! Botton line”

Helpful Report

Posted 4 years ago

Dear Guillermo, Thank you so much for your feedback and I'm sorry to hear you were unhappy with the experience. Our team has invited you to call us or return to the store so we can address this for you. Please reach out, so we can find the solution together. Best regards, Blaze, Rack Attack

Posted 4 years ago

“I was shipped the wrong item . Just received the correct bike rack and it is missing a bracket. Going on 2 months and I am still not able to transport a bike.”

Helpful Report

Posted 4 years ago

Hi James, Terribly sorry to hear about the issues. I'll have one of our rack experts reach out to address this for you. I appreciate you bringing this to my attention. Blaze, Rack Attack

Posted 4 years ago

“I ordered a small part in early March. I arrived in mid may and was shipped without confirming the order with me. I apparently was able to concel the shipment. Very difficult to talk with a rep on the phone”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,937 reviews