I bought a fit kit from you and paid for faster shipping. IT was supposed to be deliver by a certain date but it was sent back by request of the sender the day it was supposed to be delivered. I had to cancel my trip and was promised a new one would get sent out right away Monday. Instead I was told they were waiting for it to get returned before shipping me a new one. Communication was great until that Monday then no resolution. I finally just cancelled the order and asked for a refund and ordered one direct from thule. Although it may not have been the error of rack attack for the failed first delivery, how it was handled after made me not want to work with the company again.