Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,379 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not receive it yet :(”

Helpful Report

Posted 2 years ago

Hi Eliot, Sorry to hear about the UPS delay. It looks like the package arrived in Quebec, so I'm hoping it gets to you shortly. Please reach out to info@rackattack.com if it doesn't arrive soon, so we can investigate! Best regards, Blaze, Rack Attack

Posted 2 years ago

“Still waiting for the missing part EVO feet clamp with no ETA”

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Posted 2 years ago

Hi Daniel, Our team has reached out with the latest ETA and you should have received the missing part by now. Do reach out if there is anything else we can do for you. Best, Blaze, Rack Attack

Posted 2 years ago

“Roof basket have missing parts”

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Posted 2 years ago

Hi Daryl, Our team has reached out to you to make sure you have everything you need! Best, Blaze, Rack Attack

Posted 2 years ago

“I'm happy with the rack I ordered. In another hand, i also order locks which were pack loose in a packing slip that was teared up in the shipping. Some of the items were lost in the shipping. I've been in contact with the support since I received my package but I had to contact multiple time to get answers and I still have'nt receive the promise replacement. I'm hoping to receive it in time to be able to use my rack securely. If this were not from that episode and the lack of communcation, I would have rate the experience with 5 stars.”

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Posted 2 years ago

Simon, sorry to hear about the experience. One of our staff members has reached out but please let us know if there is anything else we can do for you.

Posted 2 years ago

“So far it is working fine. I received it very quickly through UPS. It was terribly expensive!”

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Posted 2 years ago

“Good service, friendly staff, super busy under the circumstance. Therefore, no matching deals with other venders'.”

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Posted 2 years ago

“Very good, but can’t think outside of the box!”

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Posted 2 years ago

“The rack was damaged when I recieved it and looked like it may have been known. Can I get a discount refunded?”

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Posted 2 years ago

We apologize for the damage issue. Our team has reached out with a solution for you.

Posted 2 years ago

“While the product seems to be functioning as expected, we were disappointed to have the rack arrive with a considerable amount of assembly required. I double checked the information provided prior to purchase and didn't notice anywhere it being mentioned that assembly would be required. This is disappointing. We muscled through it but assembling things is not a strength of ours.”

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Posted 2 years ago

Hi Scott, My colleague has reached out to check in with you to see if there is anything we can do to help. Best, Blaze, Rack Attack

Posted 2 years ago

“Hey Guys, I'm super pleased with the Yakima gear I bought and installed on my little car. I would simply encourage you to make your online store more robust, accurate and complete. For instance, in my case, I own a Fiat 500 ABARTH, and your "fitment" online tool didn't have products for my specific model. Further, when I called you guys to get personal help on the phone, the helper wasn't sure about the fitment. The only reason I had confidence in my order is because I know that the roof of my ABARTH is the same as the roof of a standard 500! That's my recommendation... more robust advice and online fitment information. Derek”

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Posted 3 years ago

“The products are good. I was sent locks and keys that didn't match. This required me to drive to Rack Attack on a Saturday for an exchange.”

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Posted 3 years ago

Hi Brad, Our team has been in touch with you to address your issue. Please accept our apologies and let us know if there is anything else we can do. Blaze, Rack Attack

Posted 2 years ago

“Rack Attack was very good (open box yet a perfect condition rack and prompt delivery). My only complaints are about the rack itself, which had nothing to do with Rack Attack and Rack Attack’s return policy. Specifically, the strap which holds the bike to the frame is to short and not usable for an e-bike that has the battery integrated into the frame, thus making the rack as is, useless. Fortunately, the solution was that Saris sells, as an extra cost accessory, extra long straps that solves the problem. The return policy is a problem as it states on the website, not returnable if used/assembled. How would one know if it didn’t fit if it wasn’t assembled, and that voids the policy.”

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Posted 3 years ago

Fred, thank you for your feedback and I'm sorry to hear the rack did not live up to its expectations. Please reach out if you are still considering returning it and we can assess the situation to see what we can do. Blaze, Rack Attack

Posted 3 years ago

“i payed for overnight shipping on a friday...item shipped way late on monday, and then ups delayed shipping, it didnt arrive until wednesday morning....”

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Posted 3 years ago

Karl, thank you for bringing this to our attention. My colleague Matt has been working with you to remedy the situation. Please let us know if there is anything else we can do and accept my apologies for the inconvenience. Blaze, Rack Attack

Posted 3 years ago

“At this moment I did not received the replacement to replace a defective part.”

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Posted 3 years ago

“very quick and polite on phone, shipping charges to get one key mailed out way toooooooo much..........could of used diffrent options i work in retail and service is part of the the deal.. could of just put in envelope and sent out in reg mail for around $2.00 but i guess in covid times we need to pay more for someone to do their job....”

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Posted 3 years ago

Hi Rick, Sorry to hear you are disappointed with the shipping charge. As we've had issues with lost mail before, we opt in for a more secure option to mail the keys out. We are looking into ways to develop a system that would offer other choices on the website. Best, Blaze, Rack Attack

Posted 3 years ago

“Well the rack ended up being the exact one I wanted but I had questions and there was no one around to answer them so happy it worked with my existing Yakima towers from 10 years ago”

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Posted 3 years ago

Hi Chris, So sorry to hear you didn't get the answers from us. One of my colleagues has reached out to you to check if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 3 years ago

“Long Long delivery, product looks and works fine to date.”

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Posted 3 years ago

Hi Dave, sorry for the long lead time on your order, unfortunately pretty much every manufacturer right now is having trouble keeping up in the outdoor industry. Please reach out to us if we can do anything more for you. Thanks Mike

Posted 3 years ago

“Site does not render well on safari mobile.”

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Posted 3 years ago

Sorry to hear about the issues you were experiencing on Safari. I'm an iOS user myself and we are always on the lookout for opportunities on how to make the experience better. If you would like to share additional thoughts with us, please email me at bjames@rackattack.com. Blaze, Rack Attack

Posted 3 years ago

“Loved the Hardware Kit, but the Key didn't work.”

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Posted 3 years ago

“Never received item.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,379 reviews