Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,838 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

Rack Attack 5 star review on 25th May 2025

Anonymous

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit came in with 2 missing caps for the bars. Contacted customer service and was told those will be shipped out asap. It's been a week and no tracking number, nothing.”

Helpful Report

Posted 3 years ago

Hi Nikolai, Apologies for the delay. The replacement parts were shipped to you today via Next Day service. Please reach out if there is anything else we can do. Blaze, Rack Attack

Posted 3 years ago

“I apologize for the review but I need to be honest about the experience. Store personnel are very hard to reach by phone. There is no such thing as a quick information exchange. The number that is attached to the order confirmation is answered, but it is someone in Oregon who has no information about the East Coast inventory etc. It's really odd. I made a mistake when I ordered. The mistake was not caught during order review even though my vehicle information was provided. Once I realized the mistake it was corrected fairly quickly with an RA and then a credit to my card. Good so far. The item I needed was on backorder. I incorrectly assumed that you would let me know when the item was back in stock so that my order could be filled. That was not the case. From your RA perspective when my return was processed, my order was completed..even though I never received a complete rack system. Again, more emails to figure that out. The people I dealt with are all courteous and helpful when you reach them, but the difficulty of getting through was not what I needed to experience. I did not feel like RA was accessible enough. Maybe that is because it's more focused on retail business? I don't know.”

Helpful Report

Posted 3 years ago

Hi Michael, I'm sorry to hear about your experience. My colleague has reached out to see what we can do to help. Best regards, Blaze

Posted 3 years ago

“4/5 Service is fine, but the rack itself has some serious constraints that weren't mentioned on the site: when stowed, the arms protrude toward, and press against, my bumper. I can't stow and lock the rack as intended -- I'm probably going to need to fashion something together to perform that task. This is less than ideal.”

Helpful Report

Posted 3 years ago

“Unfortunately we can’t use the parts we received as we are still waiting for the rest of the order… hard to give a review”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for your feedback. I see a part of your order is waitlisted and I hope our team provided some clarity around why we are experiencing delays and how our backorders work. I understand you are not happy with receiving only the part of the order, so please reach out if we didn't provide the correct information and if there is anything we can do to upgrade your 3-star shopping experience into 5 stars. Even with limited stock, we still want to make sure our customers are as happy as possible, so please accept my apologies for that not happening. Best regards, Blaze, Rack Attack

Posted 3 years ago

“The people I dealt with seemed to be behind the ball. I paid for new Yakima towers and had to settle with an open box even though a new one was available if I walked into their store 300 miles away. The towers had a steep learning curve to install but have them attached and are rock solid. The torque wrench in the box was defective and later replaced. In all it took 2 weeks to arrive. 3 to 4 stars”

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Posted 4 years ago

“did not receive it yet :(”

Helpful Report

Posted 4 years ago

Hi Eliot, Sorry to hear about the UPS delay. It looks like the package arrived in Quebec, so I'm hoping it gets to you shortly. Please reach out to info@rackattack.com if it doesn't arrive soon, so we can investigate! Best regards, Blaze, Rack Attack

Posted 4 years ago

“Still waiting for the missing part EVO feet clamp with no ETA”

Helpful Report

Posted 4 years ago

Hi Daniel, Our team has reached out with the latest ETA and you should have received the missing part by now. Do reach out if there is anything else we can do for you. Best, Blaze, Rack Attack

Posted 3 years ago

“Roof basket have missing parts”

Helpful Report

Posted 4 years ago

Hi Daryl, Our team has reached out to you to make sure you have everything you need! Best, Blaze, Rack Attack

Posted 4 years ago

“I'm happy with the rack I ordered. In another hand, i also order locks which were pack loose in a packing slip that was teared up in the shipping. Some of the items were lost in the shipping. I've been in contact with the support since I received my package but I had to contact multiple time to get answers and I still have'nt receive the promise replacement. I'm hoping to receive it in time to be able to use my rack securely. If this were not from that episode and the lack of communcation, I would have rate the experience with 5 stars.”

Helpful Report

Posted 4 years ago

Simon, sorry to hear about the experience. One of our staff members has reached out but please let us know if there is anything else we can do for you.

Posted 3 years ago

“So far it is working fine. I received it very quickly through UPS. It was terribly expensive!”

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Posted 4 years ago

“Good service, friendly staff, super busy under the circumstance. Therefore, no matching deals with other venders'.”

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Posted 4 years ago

“Very good, but can’t think outside of the box!”

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Posted 4 years ago

“The rack was damaged when I recieved it and looked like it may have been known. Can I get a discount refunded?”

Helpful Report

Posted 4 years ago

We apologize for the damage issue. Our team has reached out with a solution for you.

Posted 4 years ago

“While the product seems to be functioning as expected, we were disappointed to have the rack arrive with a considerable amount of assembly required. I double checked the information provided prior to purchase and didn't notice anywhere it being mentioned that assembly would be required. This is disappointing. We muscled through it but assembling things is not a strength of ours.”

Helpful Report

Posted 4 years ago

Hi Scott, My colleague has reached out to check in with you to see if there is anything we can do to help. Best, Blaze, Rack Attack

Posted 4 years ago

“Hey Guys, I'm super pleased with the Yakima gear I bought and installed on my little car. I would simply encourage you to make your online store more robust, accurate and complete. For instance, in my case, I own a Fiat 500 ABARTH, and your "fitment" online tool didn't have products for my specific model. Further, when I called you guys to get personal help on the phone, the helper wasn't sure about the fitment. The only reason I had confidence in my order is because I know that the roof of my ABARTH is the same as the roof of a standard 500! That's my recommendation... more robust advice and online fitment information. Derek”

Helpful Report

Posted 4 years ago

“The products are good. I was sent locks and keys that didn't match. This required me to drive to Rack Attack on a Saturday for an exchange.”

Helpful Report

Posted 4 years ago

Hi Brad, Our team has been in touch with you to address your issue. Please accept our apologies and let us know if there is anything else we can do. Blaze, Rack Attack

Posted 4 years ago

“Rack Attack was very good (open box yet a perfect condition rack and prompt delivery). My only complaints are about the rack itself, which had nothing to do with Rack Attack and Rack Attack’s return policy. Specifically, the strap which holds the bike to the frame is to short and not usable for an e-bike that has the battery integrated into the frame, thus making the rack as is, useless. Fortunately, the solution was that Saris sells, as an extra cost accessory, extra long straps that solves the problem. The return policy is a problem as it states on the website, not returnable if used/assembled. How would one know if it didn’t fit if it wasn’t assembled, and that voids the policy.”

Helpful Report

Posted 4 years ago

Fred, thank you for your feedback and I'm sorry to hear the rack did not live up to its expectations. Please reach out if you are still considering returning it and we can assess the situation to see what we can do. Blaze, Rack Attack

Posted 4 years ago

“i payed for overnight shipping on a friday...item shipped way late on monday, and then ups delayed shipping, it didnt arrive until wednesday morning....”

Helpful Report

Posted 4 years ago

Karl, thank you for bringing this to our attention. My colleague Matt has been working with you to remedy the situation. Please let us know if there is anything else we can do and accept my apologies for the inconvenience. Blaze, Rack Attack

Posted 4 years ago

“At this moment I did not received the replacement to replace a defective part.”

Helpful Report

Posted 4 years ago

“very quick and polite on phone, shipping charges to get one key mailed out way toooooooo much..........could of used diffrent options i work in retail and service is part of the the deal.. could of just put in envelope and sent out in reg mail for around $2.00 but i guess in covid times we need to pay more for someone to do their job....”

Helpful Report

Posted 4 years ago

Hi Rick, Sorry to hear you are disappointed with the shipping charge. As we've had issues with lost mail before, we opt in for a more secure option to mail the keys out. We are looking into ways to develop a system that would offer other choices on the website. Best, Blaze, Rack Attack

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,838 reviews