Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took almost six months for delivery of Yakima Holdup. During this time I never received any idea of expected delivery date. When item finally arrived it was damaged and in need of a replacement plastic buckle. Not sure of durability of Yakima products if the can't even survive packaging.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your feedback. We apologise for the delay - last year was extremely challenging with inventory, with most products out of stock for the large portion of the year. All the manufacturers were struggling to fill their orders and could not provide any clear delivery dates. As for the damage, I'm sorry to hear it got damaged in transit. Please reach out to us, so we can find a solution for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“My order was logged as shipped at the store, but was not sent out. It resulted in a long delay. Unacceptable.”

Helpful Report

Posted 4 years ago

You are correct - this is unacceptable and I would like to offer our sincere apologies. We are extremely proud of our fast turn around time but in your case, we dropped the ball and didn't get the order out to you as fast as we should have. Apologies again and we wish you all the best in 2021. Blaze, Rack Attack

Posted 4 years ago

“I have not received the package yet. Is there a way to track it?”

Helpful Report

Posted 4 years ago

Hi Cristobal, Thank you for letting us know and apologies for the inconvenience. I just checked the tracking details and it looks like the package is still in transit as it's been delayed due to the holiday season. I will resend the tracking details to you separately. Best regards, Blaze, Rack Attack

Posted 4 years ago

“The Rack came quickly but it's yet to be determined if its the correct rack or not. There are virtually no directions as to how to install the first clamps that attach to the roof of the car. I have the flush roof with a rubber strip down each side and it is certainly not intuitive how to install the part of my rack that contacts the roof. You Tube here I come”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback, and I am so sorry to hear the installation is not as clear as it should be. One of our Rack Experts left a voice message for you to see if there is anything we can do to help. Give us a call back, so we can walk you through it. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Order was processed and shipped very quickly. Customer service was excellent. Tyler in Portland was super friendly. My order was shipped from the Pasadena store, and unfortunately they shipped the incorrect key and didn't have the one I needed. They did refund the full amount paid, including the 2dn day air shipping fee. Even though they were not able to fill my order, based on the service received, I would give them another try in the future.”

Helpful Report

Posted 4 years ago

Hi Bonnie, I am so sorry to hear about the unacceptable experience with us and thank you for bringing this to our attention. We will 100% fully refund you as promised - I will check with the store to see where and why things got stuck. If we dropped the ball, I guarantee it was not our intention to do that, so please accept my sincere apologies. We'll reach out to your directly with the rest of the details. Best regards, Blaze, Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 4,937 reviews