Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,937 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are good. I was sent locks and keys that didn't match. This required me to drive to Rack Attack on a Saturday for an exchange.”

Helpful Report

Posted 4 years ago

Hi Brad, Our team has been in touch with you to address your issue. Please accept our apologies and let us know if there is anything else we can do. Blaze, Rack Attack

Posted 4 years ago

“Rack Attack was very good (open box yet a perfect condition rack and prompt delivery). My only complaints are about the rack itself, which had nothing to do with Rack Attack and Rack Attack’s return policy. Specifically, the strap which holds the bike to the frame is to short and not usable for an e-bike that has the battery integrated into the frame, thus making the rack as is, useless. Fortunately, the solution was that Saris sells, as an extra cost accessory, extra long straps that solves the problem. The return policy is a problem as it states on the website, not returnable if used/assembled. How would one know if it didn’t fit if it wasn’t assembled, and that voids the policy.”

Helpful Report

Posted 4 years ago

Fred, thank you for your feedback and I'm sorry to hear the rack did not live up to its expectations. Please reach out if you are still considering returning it and we can assess the situation to see what we can do. Blaze, Rack Attack

Posted 4 years ago

“i payed for overnight shipping on a friday...item shipped way late on monday, and then ups delayed shipping, it didnt arrive until wednesday morning....”

Helpful Report

Posted 4 years ago

Karl, thank you for bringing this to our attention. My colleague Matt has been working with you to remedy the situation. Please let us know if there is anything else we can do and accept my apologies for the inconvenience. Blaze, Rack Attack

Posted 4 years ago

“At this moment I did not received the replacement to replace a defective part.”

Helpful Report

Posted 4 years ago

“very quick and polite on phone, shipping charges to get one key mailed out way toooooooo much..........could of used diffrent options i work in retail and service is part of the the deal.. could of just put in envelope and sent out in reg mail for around $2.00 but i guess in covid times we need to pay more for someone to do their job....”

Helpful Report

Posted 4 years ago

Hi Rick, Sorry to hear you are disappointed with the shipping charge. As we've had issues with lost mail before, we opt in for a more secure option to mail the keys out. We are looking into ways to develop a system that would offer other choices on the website. Best, Blaze, Rack Attack

Posted 4 years ago

“Well the rack ended up being the exact one I wanted but I had questions and there was no one around to answer them so happy it worked with my existing Yakima towers from 10 years ago”

Helpful Report

Posted 4 years ago

Hi Chris, So sorry to hear you didn't get the answers from us. One of my colleagues has reached out to you to check if there is anything else we can do to help. Best, Blaze, Rack Attack

Posted 4 years ago

“Long Long delivery, product looks and works fine to date.”

Helpful Report

Posted 4 years ago

Hi Dave, sorry for the long lead time on your order, unfortunately pretty much every manufacturer right now is having trouble keeping up in the outdoor industry. Please reach out to us if we can do anything more for you. Thanks Mike

Posted 4 years ago

“Site does not render well on safari mobile.”

Helpful Report

Posted 4 years ago

Sorry to hear about the issues you were experiencing on Safari. I'm an iOS user myself and we are always on the lookout for opportunities on how to make the experience better. If you would like to share additional thoughts with us, please email me at bjames@rackattack.com. Blaze, Rack Attack

Posted 4 years ago

“Loved the Hardware Kit, but the Key didn't work.”

Helpful Report

Posted 4 years ago

“Never received item.”

Helpful Report

Posted 4 years ago

“Box arrived punctured with 5in hole in it... Rack is OK.”

Helpful Report

Posted 4 years ago

Hi Martin, Sorry to hear your package got damaged in transit but I'm very glad the rack is ok. My colleague has reached out to you directly to offer assistance. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Rack Attack Vancouver worked really hard at resolving the issue and thank you for that. I have to admit that I am not impressed with Thule who sold me a tracrac saying that Thule, Tracrac, and Yakima accessories were compatible with my rack when in reality nothing fits with my model. Rack attack Vancouver ended up having to scramble parts of three years old accessories and were able to send me used load stoppers with two knobs missing. I am now hoping that the knobs that I ordered on Amazon will fit, 6 weeks after I bough the rack finally. It's been an issue for me as I need to put three ladders on my rack every time I go to work, without load stopper it makes it a pain in the butt. If I could have known, I would have not purchase a Tracrac. Thanks Rack Attack Vancouver No thanks to Thule and Canadian Tire, know before you talk!”

Helpful Report

Posted 4 years ago

Hi Charles I can only apologize for your experience trying to find parts, I know it can be tough sometimes. I hope we were able to find the parts you needed. Is there anything else we could do better to make this a 5-star experience? Feel free to email us at info@rackattack.com Thanks Mike

Posted 4 years ago

“I have not received all products as of yet.”

Helpful Report

Posted 4 years ago

Hi Paul, So sorry to hear it's taking longer than usual for items to arrive. It looks like 2 of the packages have been delivered with the last one most likely arriving tomorrow or the day after. Please reach out if there is anything else we can do. Best regards, Blaze, Rack Attack

Posted 4 years ago

“product arrived quick but a email I sent has never been answered”

Helpful Report

Posted 4 years ago

Clark, thank you for your feedback. We strive to respond to every email within 24 hours. If we missed yours, please accept my apologies. I have reached out to you directly to check if there is anything we can do to assist you with. Best regards, Blaze, Rack Attack

Posted 4 years ago

“The first equipment that was send to me looks like RETURN, so I went to Vaughan to replaced my order.. it”

Helpful Report

Posted 4 years ago

Sorry to hear your order didn't handle the transit well. The products occasionally catch a bit of cardboard dust on route, which can make it seem like the product is not new. I do hope you are happy with the replacement.

Posted 4 years ago

“This transaction started out great as Rack Attack called me immediately to let me know that the item was backordered from the manufacturer despite what their web site stated. I appreciated the update and had no issue with waiting. Thule must of ramped up production and I received a notification that my Thule would be delivered on 2/9/21 between 1500 and 1900 hours (3pm to 7pm). I received a call from the driver at 1200 (Noon) that he was in front of my house. I told him what the text said and he proceeded to knock on my neighbors doors to drop the carrier off. I asked him to please stop as I do not know my neighbors like that and I would try to get someone over. Thankfully a family member could drop what they were doing to get over and receive the carrier. As I understand it now when I get home to inspect the package, if there are any issues, I cannot return or call for assistance as it was accepted. Nevermind that it had to be a 19 year old college student who has no idea what he's looking at to receive it as they changed the delivery time without notifying me. Rack Attack did reach out to me from my negative review and say if anything is damaged they would try to get Thule to fix it. Thankfully there was no damage. Just a stressful order and delivery. Even if it is a drop ship I bought it through Rack Attack.”

Helpful Report

Posted 4 years ago

HI John, So sorry to hear the delivery didn't go ahead as scheduled. My colleague Matt has spoken to you today so let us know if there are any issues with the delivery. Best regards, Blaze

Posted 4 years ago

“The 66" Yakima round cross bars were shipped undamaged. There were no usable end-caps for the bars. The shipping end caps are not usable. Yakima wants $12 + shipping for end caps. I got them at Ace Hardware for cheap. Good expensive crossbars no end caps.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. The endcaps are not included with the product by design as they come with the Yakima towers instead. We'd love them included as well, however, this is Yakima's decision. Do reach out if there is anything we can do to help.

Posted 4 years ago

“Sales service and delivery were good. Would have been better if I hadn't been double charged for my rack, causing my checking account to go in the red from the unexpected debit. Still waiting on the refund to process.”

Helpful Report

Posted 4 years ago

Dear Chris, We apologise for the inconvenience. Our team has processed your refund but do let us know if there is anything else we can help you with. Best, Blaze, Rack Attack

Posted 4 years ago

“RA had the product I needed and it arrived quickly but the price match feature was not understood by the person I spoke with on the phone. I found a cheaper price online but he couldn't tell me if it applied. It wasn't applied to my order even though I put it in the notes.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and apologies for the inconvenience. We'll reach out to you directly to investigate what went wrong and find a solution for you.

Posted 4 years ago

“Received product and have not installed yet. Waited 10 days for it and paid $15 For shipping.”

Helpful Report

Posted 4 years ago

Dear Julia, I'm sorry it has taken so long for UPS to deliver. We have noticed minor delays due to restrictions in certain areas and due to the holiday rush from the month prior. Please reach out to bjames@rackattack.com if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 4,937 reviews