Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,379 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 5th May 2024

572

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box arrived punctured with 5in hole in it... Rack is OK.”

Helpful Report

Posted 3 years ago

Hi Martin, Sorry to hear your package got damaged in transit but I'm very glad the rack is ok. My colleague has reached out to you directly to offer assistance. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Rack Attack Vancouver worked really hard at resolving the issue and thank you for that. I have to admit that I am not impressed with Thule who sold me a tracrac saying that Thule, Tracrac, and Yakima accessories were compatible with my rack when in reality nothing fits with my model. Rack attack Vancouver ended up having to scramble parts of three years old accessories and were able to send me used load stoppers with two knobs missing. I am now hoping that the knobs that I ordered on Amazon will fit, 6 weeks after I bough the rack finally. It's been an issue for me as I need to put three ladders on my rack every time I go to work, without load stopper it makes it a pain in the butt. If I could have known, I would have not purchase a Tracrac. Thanks Rack Attack Vancouver No thanks to Thule and Canadian Tire, know before you talk!”

Helpful Report

Posted 3 years ago

Hi Charles I can only apologize for your experience trying to find parts, I know it can be tough sometimes. I hope we were able to find the parts you needed. Is there anything else we could do better to make this a 5-star experience? Feel free to email us at info@rackattack.com Thanks Mike

Posted 3 years ago

“I have not received all products as of yet.”

Helpful Report

Posted 3 years ago

Hi Paul, So sorry to hear it's taking longer than usual for items to arrive. It looks like 2 of the packages have been delivered with the last one most likely arriving tomorrow or the day after. Please reach out if there is anything else we can do. Best regards, Blaze, Rack Attack

Posted 3 years ago

“product arrived quick but a email I sent has never been answered”

Helpful Report

Posted 3 years ago

Clark, thank you for your feedback. We strive to respond to every email within 24 hours. If we missed yours, please accept my apologies. I have reached out to you directly to check if there is anything we can do to assist you with. Best regards, Blaze, Rack Attack

Posted 3 years ago

“The first equipment that was send to me looks like RETURN, so I went to Vaughan to replaced my order.. it”

Helpful Report

Posted 3 years ago

Sorry to hear your order didn't handle the transit well. The products occasionally catch a bit of cardboard dust on route, which can make it seem like the product is not new. I do hope you are happy with the replacement.

Posted 3 years ago

“This transaction started out great as Rack Attack called me immediately to let me know that the item was backordered from the manufacturer despite what their web site stated. I appreciated the update and had no issue with waiting. Thule must of ramped up production and I received a notification that my Thule would be delivered on 2/9/21 between 1500 and 1900 hours (3pm to 7pm). I received a call from the driver at 1200 (Noon) that he was in front of my house. I told him what the text said and he proceeded to knock on my neighbors doors to drop the carrier off. I asked him to please stop as I do not know my neighbors like that and I would try to get someone over. Thankfully a family member could drop what they were doing to get over and receive the carrier. As I understand it now when I get home to inspect the package, if there are any issues, I cannot return or call for assistance as it was accepted. Nevermind that it had to be a 19 year old college student who has no idea what he's looking at to receive it as they changed the delivery time without notifying me. Rack Attack did reach out to me from my negative review and say if anything is damaged they would try to get Thule to fix it. Thankfully there was no damage. Just a stressful order and delivery. Even if it is a drop ship I bought it through Rack Attack.”

Helpful Report

Posted 3 years ago

HI John, So sorry to hear the delivery didn't go ahead as scheduled. My colleague Matt has spoken to you today so let us know if there are any issues with the delivery. Best regards, Blaze

Posted 3 years ago

“The 66" Yakima round cross bars were shipped undamaged. There were no usable end-caps for the bars. The shipping end caps are not usable. Yakima wants $12 + shipping for end caps. I got them at Ace Hardware for cheap. Good expensive crossbars no end caps.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. The endcaps are not included with the product by design as they come with the Yakima towers instead. We'd love them included as well, however, this is Yakima's decision. Do reach out if there is anything we can do to help.

Posted 3 years ago

“Sales service and delivery were good. Would have been better if I hadn't been double charged for my rack, causing my checking account to go in the red from the unexpected debit. Still waiting on the refund to process.”

Helpful Report

Posted 3 years ago

Dear Chris, We apologise for the inconvenience. Our team has processed your refund but do let us know if there is anything else we can help you with. Best, Blaze, Rack Attack

Posted 3 years ago

“RA had the product I needed and it arrived quickly but the price match feature was not understood by the person I spoke with on the phone. I found a cheaper price online but he couldn't tell me if it applied. It wasn't applied to my order even though I put it in the notes.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and apologies for the inconvenience. We'll reach out to you directly to investigate what went wrong and find a solution for you.

Posted 3 years ago

“Received product and have not installed yet. Waited 10 days for it and paid $15 For shipping.”

Helpful Report

Posted 3 years ago

Dear Julia, I'm sorry it has taken so long for UPS to deliver. We have noticed minor delays due to restrictions in certain areas and due to the holiday rush from the month prior. Please reach out to bjames@rackattack.com if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 3 years ago

“It took almost six months for delivery of Yakima Holdup. During this time I never received any idea of expected delivery date. When item finally arrived it was damaged and in need of a replacement plastic buckle. Not sure of durability of Yakima products if the can't even survive packaging.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your feedback. We apologise for the delay - last year was extremely challenging with inventory, with most products out of stock for the large portion of the year. All the manufacturers were struggling to fill their orders and could not provide any clear delivery dates. As for the damage, I'm sorry to hear it got damaged in transit. Please reach out to us, so we can find a solution for you. Best regards, Blaze, Rack Attack

Posted 3 years ago

“My order was logged as shipped at the store, but was not sent out. It resulted in a long delay. Unacceptable.”

Helpful Report

Posted 3 years ago

You are correct - this is unacceptable and I would like to offer our sincere apologies. We are extremely proud of our fast turn around time but in your case, we dropped the ball and didn't get the order out to you as fast as we should have. Apologies again and we wish you all the best in 2021. Blaze, Rack Attack

Posted 3 years ago

“I have not received the package yet. Is there a way to track it?”

Helpful Report

Posted 3 years ago

Hi Cristobal, Thank you for letting us know and apologies for the inconvenience. I just checked the tracking details and it looks like the package is still in transit as it's been delayed due to the holiday season. I will resend the tracking details to you separately. Best regards, Blaze, Rack Attack

Posted 3 years ago

“The Rack came quickly but it's yet to be determined if its the correct rack or not. There are virtually no directions as to how to install the first clamps that attach to the roof of the car. I have the flush roof with a rubber strip down each side and it is certainly not intuitive how to install the part of my rack that contacts the roof. You Tube here I come”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your feedback, and I am so sorry to hear the installation is not as clear as it should be. One of our Rack Experts left a voice message for you to see if there is anything we can do to help. Give us a call back, so we can walk you through it. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Order was processed and shipped very quickly. Customer service was excellent. Tyler in Portland was super friendly. My order was shipped from the Pasadena store, and unfortunately they shipped the incorrect key and didn't have the one I needed. They did refund the full amount paid, including the 2dn day air shipping fee. Even though they were not able to fill my order, based on the service received, I would give them another try in the future.”

Helpful Report

Posted 3 years ago

Hi Bonnie, I am so sorry to hear about the unacceptable experience with us and thank you for bringing this to our attention. We will 100% fully refund you as promised - I will check with the store to see where and why things got stuck. If we dropped the ball, I guarantee it was not our intention to do that, so please accept my sincere apologies. We'll reach out to your directly with the rest of the details. Best regards, Blaze, Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,379 reviews