I apologize for the review but I need to be honest about the experience. Store personnel are very hard to reach by phone. There is no such thing as a quick information exchange. The number that is attached to the order confirmation is answered, but it is someone in Oregon who has no information about the East Coast inventory etc. It's really odd. I made a mistake when I ordered. The mistake was not caught during order review even though my vehicle information was provided. Once I realized the mistake it was corrected fairly quickly with an RA and then a credit to my card. Good so far. The item I needed was on backorder. I incorrectly assumed that you would let me know when the item was back in stock so that my order could be filled. That was not the case. From your RA perspective when my return was processed, my order was completed..even though I never received a complete rack system. Again, more emails to figure that out. The people I dealt with are all courteous and helpful when you reach them, but the difficulty of getting through was not what I needed to experience. I did not feel like RA was accessible enough. Maybe that is because it's more focused on retail business? I don't know.